2012 FORD FUSION — Complaint #1931588
Open-data reference.
NHTSA Complaint about STEERING:RACK AND PINION filed September 28, 2023
NHTSA complaint #1931588 (ODI reference 11547140) concerns a 2012 FORD FUSION and was filed on September 28, 2023. The owner reports the failure occurred on September 14, 2023. The vehicle had 115,250 miles on the odometer at the time of the incident. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as steering:rack and pinion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:rack and pinion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2012 Ford Fusion. The contact stated that upon his son starting the vehicle, he became aware that the vehicle was difficult to maneuver. The electronic stability control warning light was illuminated. The vehicle was towed to an independent mechanic, who advised the contact to take the vehicle to the dealer for assistance. The vehicle was then towed to the dealer, who diagnosed a failure with the steering column and rack and pinion. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,250.
Complaint Details
| NHTSA Complaint ID | 1931588 |
| ODI Number | 11547140 |
| Date Filed | September 28, 2023 |
| Failure Date | September 14, 2023 |
| VIN | 3FAHP0HAXCR |
Similar STEERING:RACK AND PINION Complaints for 2012 FORD FUSION
The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm.
The contact's wife owns a 2012 Ford Fusion. The contact stated that while his wife was driving at approximately 30 MPH, the steering wheel seized, and excessive force was needed to steer. The contact'
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH, the electric power steering assist failure warning light illuminated and the vehicle lost power steering fun
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO BOB WONDRIES FORD (4
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.