2023 POLESTAR POLESTAR 2 — Complaint #2104962
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING filed June 28, 2025
NHTSA complaint #2104962 (ODI reference 11669988) concerns a 2023 POLESTAR POLESTAR 2 and was filed on June 28, 2025. The owner reports the failure occurred on June 28, 2025. The report was geocoded to Oregon based on the filer's self-reported location. The affected component is categorized as back over prevention: rearview system braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same POLESTAR POLESTAR 2 cohort independently describe similar back over prevention: rearview system braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 POLESTAR POLESTAR 2 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
When starting the car and reversing the display for the reversing camera that shows on the center console occasionally freezes and errors out. This happens about 1 in 4 times. This makes reversing hazardous when it happens as the camera is necessary to see all angles of the car as mirrors are not sufficient for full sight.
Complaint Details
| NHTSA Complaint ID | 2104962 |
| ODI Number | 11669988 |
| Date Filed | June 28, 2025 |
| Failure Date | June 28, 2025 |
| VIN | YSMET3KA6PL |
Similar BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING Complaints for 2023 POLESTAR POLESTAR 2
When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at
The rearview camera is completely unstable and almost unusable. After various software upgrades the problem has got worse not better and Polestar seem to take zero responsibility to fix this.
The vehicle improperly sensed an impending rear collision when there was no vehicle present. The vehicle entered a mode where the electronic seatbelt tensioners aggressively pulled the occupants and d
The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also,
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.