2023 POLESTAR POLESTAR 2 — Complaint #2002032
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING filed June 24, 2024
NHTSA complaint #2002032 (ODI reference 11596170) concerns a 2023 POLESTAR POLESTAR 2 and was filed on June 24, 2024. The owner reports the failure occurred on April 1, 2024. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as back over prevention: rearview system braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same POLESTAR POLESTAR 2 cohort independently describe similar back over prevention: rearview system braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 POLESTAR POLESTAR 2 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The rearview camera is completely unstable and almost unusable. After various software upgrades the problem has got worse not better and Polestar seem to take zero responsibility to fix this.
Complaint Details
| NHTSA Complaint ID | 2002032 |
| ODI Number | 11596170 |
| Date Filed | June 24, 2024 |
| Failure Date | April 1, 2024 |
| VIN | YSMET3KA6PL |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.