2018 FORD EXPLORER — Complaint #2103755
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING filed June 25, 2025
NHTSA complaint #2103755 (ODI reference 11669141) concerns a 2018 FORD EXPLORER and was filed on June 25, 2025. The owner reports the failure occurred on March 11, 2025. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as engine and engine cooling, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar engine and engine cooling failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, with the warning light illuminated. The contact parked the vehicle and refilled the coolant reservoir. In addition, the contact stated that the coolant reservoir was repeatedly refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant pump failure and a slow coolant leak. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with coolant pump failure. The contact was informed that the coolant pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2103755 |
| ODI Number | 11669141 |
| Date Filed | June 25, 2025 |
| Failure Date | March 11, 2025 |
| VIN | 1FM5K7B83JG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.