2020 KIA SORENTO — Complaint #2085266
Open-data reference.
NHTSA Complaint about TRAILER HITCHES filed April 23, 2025
NHTSA complaint #2085266 (ODI reference 11656250) concerns a 2020 KIA SORENTO and was filed on April 23, 2025. The owner reports the failure occurred on April 23, 2025. The vehicle had 130,000 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as trailer hitches, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar trailer hitches failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Complaint Details
| NHTSA Complaint ID | 2085266 |
| ODI Number | 11656250 |
| Date Filed | April 23, 2025 |
| Failure Date | April 23, 2025 |
| VIN | 5XYPG4A36LG |
Similar TRAILER HITCHES Complaints for 2020 KIA SORENTO
The contact owns a 2020 Kia Sorento. The contact stated that on multiple occasions while driving at various speeds, there was an abnormal burning odor inside the cabin of the vehicle. The contact rece
The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was unavailable. The contact sta
The contact owns a 2020 Kia Sorento. The contact stated that he recently purchased the vehicle and was made aware of NHTSA Campaign Number: 22V703000 (Trailer Hitches) upon purchase. The contact state
The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local
The contact owns a 2020 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contac
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.