2021 SUBARU CROSSTREK — Complaint #2068397
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT filed February 24, 2025
NHTSA complaint #2068397 (ODI reference 11644525) concerns a 2021 SUBARU CROSSTREK and was filed on February 24, 2025. The owner reports the failure occurred on February 7, 2025. The report was geocoded to Oklahoma based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:lever and linkage:floor shift, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU CROSSTREK cohort independently describe similar power train:automatic transmission:lever and linkage:floor shift failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 SUBARU CROSSTREK shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I just recently had my car come out of park while running at the top of a steep hill. I had stepped out of my car to deliver paperwork to my client. I walked to and from my car approximately 75-80 ft. As I was approaching my car I heard a clicking or a release sound then it began to roll. I wasnât close enough to stop it and it rolled down a neighbor of my clients driveway and eventually rolled over landing against a tree. When I arrived at my car it was still running. I have awd and I noticed the tires in the air were not turning as they should have if it was in drive. My car was obviously totaled. How do I have someone check my car to see if there was defect that caused it to come out of park? I must say I forgot to set my handbrake. But I feel the car should not have come out of park regardless. Could it have been the front axle shaft or anything else?
Complaint Details
| NHTSA Complaint ID | 2068397 |
| ODI Number | 11644525 |
| Date Filed | February 24, 2025 |
| Failure Date | February 7, 2025 |
| VIN | JF2GTABC5M8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.