2024 VOLKSWAGEN ATLAS CROSS SPORT — Complaint #2048733
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL filed December 16, 2024
NHTSA complaint #2048733 (ODI reference 11631101) concerns a 2024 VOLKSWAGEN ATLAS CROSS SPORT and was filed on December 16, 2024. The owner reports the failure occurred on December 16, 2024. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: adaptive cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS CROSS SPORT cohort independently describe similar forward collision avoidance: adaptive cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 VOLKSWAGEN ATLAS CROSS SPORT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Have had the car for about 3 months. In that time frame the main display for the radio and vehicle monitoring will go out and become unreadable. This will cause the various sensors to go inop, these include but not always the front collision/brake sensor, the lane departure system, adaptive cruise control, etc. I have had the car in three times and the dealership will reset the system, say they do a firmware update and it still has the same issues. According to the dealership VW is aware of this issue and it is affecting multiple vehicles manufactured in 2024. Have not had an incident, but have a concern that a failure could happen and the vehicle not perform as designed causing an accident. Iam not able to disable the various sensors that this head unit controls or links together with others. Not comfortable that the car is functioning to designed specs.
Complaint Details
| NHTSA Complaint ID | 2048733 |
| ODI Number | 11631101 |
| Date Filed | December 16, 2024 |
| Failure Date | December 16, 2024 |
| VIN | 1V2JE2CA6RC |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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