2020 FORD EDGE — Complaint #2037990
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER filed November 5, 2024
NHTSA complaint #2037990 (ODI reference 11623643) concerns a 2020 FORD EDGE and was filed on November 5, 2024. The owner reports the failure occurred on October 2, 2024. The vehicle had 60,200 miles on the odometer at the time of the incident. The report was geocoded to South Carolina based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:torque converter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EDGE cohort independently describe similar power train:automatic transmission:torque converter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EDGE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Edge. The contact stated that while driving in third gear, the transmission was skipping and the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,200.
Complaint Details
| NHTSA Complaint ID | 2037990 |
| ODI Number | 11623643 |
| Date Filed | November 5, 2024 |
| Failure Date | October 2, 2024 |
| VIN | 2FMPK3K99LB |
Similar POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER Complaints for 2020 FORD EDGE
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.