2021 CHEVROLET SUBURBAN — Complaint #2028619
Open-data reference.
NHTSA Complaint about FUEL SYSTEM, GASOLINE filed September 30, 2024
NHTSA complaint #2028619 (ODI reference 11617185) concerns a 2021 CHEVROLET SUBURBAN and was filed on September 30, 2024. The owner reports the failure occurred on August 1, 2024. The vehicle had 90,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as fuel system, gasoline, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET SUBURBAN cohort independently describe similar fuel system, gasoline failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 CHEVROLET SUBURBAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 55 MPH, the vehicle shut off unexpectedly and failed to restart. The transmission was in park(P) and failed to shift to neutral(N). The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The vehicle was towed to an independent mechanic, who determined that the failure was due to the fuel pump module. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the module and a battery replacement was needed. The dealer jumpstarted the vehicle. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Complaint Details
| NHTSA Complaint ID | 2028619 |
| ODI Number | 11617185 |
| Date Filed | September 30, 2024 |
| Failure Date | August 1, 2024 |
| VIN | 1GNSKCKD4MR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.