2021 JEEP GRAND CHEROKEE — Complaint #1998504
Open-data reference.
NHTSA Complaint about SEAT BELTS filed June 11, 2024
NHTSA complaint #1998504 (ODI reference 11593647) concerns a 2021 JEEP GRAND CHEROKEE and was filed on June 11, 2024. The owner reports the failure occurred on May 15, 2024. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as seat belts, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seat belts failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Per the Jeep Dealership that currently has my car, they said the Drivers side seatbelt failed, the buckle will not lock. The male part will not go into the female part. There is no foreign object in the female part of the seat belt. My safety is put at risk every moment I'm in the car without a seatbelt on along with it being against the law to not have your seatbelt on. There is no warning lights that came on as the computer thinks the seatbelt is actually clicked in because its broken. A seatbelt should never fail especially on a 3 year old vehicle, however my extended warranty won't cover the "safety restraint system" and Jeep doesn't feel that they should have to replace it either.
Complaint Details
| NHTSA Complaint ID | 1998504 |
| ODI Number | 11593647 |
| Date Filed | June 11, 2024 |
| Failure Date | May 15, 2024 |
| VIN | 1C4RJFBG4MC |
Similar SEAT BELTS Complaints for 2021 JEEP GRAND CHEROKEE
Driver's seat belt retractor doesn't retract all of the time. Hangs up & leaves slack. Bought car & wasn't as bad. Didn't talk to dealer until now. Drove car 800 miles & 4 months since purchase. Deale
Buckle no longer works to buckle seat belt
Driver seat belt is very slow some times it stops the door from closing service said need new belt Jeep only had 16000 miles on it Waiting for call from them Plus if its safty part should be on recall
Passenger seatbelt does not retract nor does it have tension. If in a wreck it would not function properly.
While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stop
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.