2020 FORD ESCAPE — Complaint #1976470
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR filed March 19, 2024
NHTSA complaint #1976470 (ODI reference 11578203) concerns a 2020 FORD ESCAPE and was filed on March 19, 2024. The owner reports the failure occurred on December 1, 2023. The vehicle had 74,115 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as structure:body:door, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 74,115.
Complaint Details
| NHTSA Complaint ID | 1976470 |
| ODI Number | 11578203 |
| Date Filed | March 19, 2024 |
| Failure Date | December 1, 2023 |
| VIN | 1FMCU0H60LU |
Similar STRUCTURE:BODY:DOOR Complaints for 2020 FORD ESCAPE
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.