2017 CHRYSLER PACIFICA — Complaint #1974260
Open-data reference.
NHTSA Complaint about HYBRID PROPULSION SYSTEM filed March 11, 2024
NHTSA complaint #1974260 (ODI reference 11576666) concerns a 2017 CHRYSLER PACIFICA and was filed on March 11, 2024. The owner reports the failure occurred on March 1, 2024. The vehicle had 95,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as hybrid propulsion system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar hybrid propulsion system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Chrysler Pacifica. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, the contact stated that after starting the vehicle, the vehicle shuddered and experienced low idling. The vehicle was taken to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.
Complaint Details
| NHTSA Complaint ID | 1974260 |
| ODI Number | 11576666 |
| Date Filed | March 11, 2024 |
| Failure Date | March 1, 2024 |
| VIN | 2C4RC1DG7HR |
Similar HYBRID PROPULSION SYSTEM Complaints for 2017 CHRYSLER PACIFICA
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet avail
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, wh
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.