2017 TESLA MODEL S — Complaint #1967789
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE filed February 15, 2024
NHTSA complaint #1967789 (ODI reference 11572193) concerns a 2017 TESLA MODEL S and was filed on February 15, 2024. The owner reports the failure occurred on February 15, 2024. The vehicle had 91,840 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as electrical system:adas:autonomous/self driving:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL S cohort independently describe similar electrical system:adas:autonomous/self driving:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TESLA MODEL S shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the contact was informed by the dealer, that the computer needed to be updated from Media Control Unit 1 to Media Control Unit 2 to receive proper software updates. The contact stated the vehicle was using the latest autosteer computer software however, the infotainment was using on the Media Control Unit 1 computer which was no longer receiving software updates or safety updates. The contact stated that the computer was able to receive updates, however, the manufacturer chose not to write codes for the older computers due to the cost. The vehicle was not updated version 2022.8.10.16 to the necessary version 2023.44.30 or later due to the cost. The approximate failure mileage was 91,840.
Complaint Details
| NHTSA Complaint ID | 1967789 |
| ODI Number | 11572193 |
| Date Filed | February 15, 2024 |
| Failure Date | February 15, 2024 |
| VIN | 5YJSA1E23HF |
Similar ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Complaints for 2017 TESLA MODEL S
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.