2020 RAM 1500 — Complaint #1964518
Open-data reference.
NHTSA Complaint about VISIBILITY filed February 5, 2024
NHTSA complaint #1964518 (ODI reference 11569925) concerns a 2020 RAM 1500 and was filed on February 5, 2024. The owner reports the failure occurred on February 1, 2024. The vehicle had 30,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as visibility, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 1500 cohort independently describe similar visibility failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 RAM 1500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ram 1500. The contact stated while driving approximately 40 MPH, the contact heard a loud booming sound. The contact stopped to inspect the vehicle, and it was discovered that the driver's side rear glass window panel had exploded outward causing chards of glass to enter the vehicle. The contact stated that during failure the rear defroster was activated. The vehicle was taken to the local dealer who replaced the driver's side rear glass window panel. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000. The VIN was not available.
Complaint Details
| NHTSA Complaint ID | 1964518 |
| ODI Number | 11569925 |
| Date Filed | February 5, 2024 |
| Failure Date | February 1, 2024 |
Similar VISIBILITY Complaints for 2020 RAM 1500
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TL* THE CONTACT OWNS A 2020 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING WITH THE DRIVER'S AND THE PASSENGER'S SIDE REAR WINDOWS ROLLED DOWN, THE VEHICLE SHOOK VIOLENTLY AS IF THE TIRES WERE OFF TH
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.