2024 KIA SPORTAGE — Complaint #1937737
Open-data reference.
NHTSA Complaint about VISIBILITY:SUN/MOON ROOF ASSEMBLY filed October 23, 2023
NHTSA complaint #1937737 (ODI reference 11551418) concerns a 2024 KIA SPORTAGE and was filed on October 23, 2023. The owner reports the failure occurred on October 22, 2023. The report was geocoded to Utah based on the filer's self-reported location. The affected component is categorized as visibility:sun/moon roof assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SPORTAGE cohort independently describe similar visibility:sun/moon roof assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 KIA SPORTAGE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On October 22, 2023, we made a restroom stop at an ARCO in Moapa, NV. I was in the car while my wife used the facilities. It was a clear day with the temperature in the mid 70s. As I backed out of our parking space I heard a loud pop. I checked to see if I had run over something or had a flat. I saw nothing. I got back onto the interstate and about 2 miles later I heard a loud pop and in my rear view mirror saw debris flying from our car. I pulled off the road and again checked my tires. I then checked the roof and saw that part of the sunroof glass was gone. This was a new car only 23 days old, with only about 550 miles on it. It had never been on rough roads. We had never opened the sunroof. We understand that this is an ongoing problem with sunroofs that use tempered glass. Please add ours to your investigation and fix the problem. It is at the Kia dealer now. They said they would check with KIA.
Complaint Details
| NHTSA Complaint ID | 1937737 |
| ODI Number | 11551418 |
| Date Filed | October 23, 2023 |
| Failure Date | October 22, 2023 |
| VIN | 5XYK7CDF9RG |
Similar VISIBILITY:SUN/MOON ROOF ASSEMBLY Complaints for 2024 KIA SPORTAGE
The contact owns a 2024 Kia Sportage. The contact stated that while driving at an undisclosed speed, the sunroof exploded. The contact stated that there was no evidence of an impact on the sunroof gla
The sunroof shattered while driving without any sort of impact.
The sunroof exploded all of the sudden. I was driving on the I-675 highway toward Wright-Patt Air Force Base and the sunroof exploded, barely maintained vehicle control. The shattered glass hit my hea
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.