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2019 SUBARU FORESTER — Complaint #1901222

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NHTSA Complaint about STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT filed June 11, 2023

NHTSA complaint #1901222 (ODI reference 11526432) concerns a 2019 SUBARU FORESTER and was filed on June 11, 2023. The owner reports the failure occurred on May 31, 2023. The report was geocoded to New Hampshire based on the filer's self-reported location. The affected component is categorized as structure:body:hatchback/liftgate:support device/strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU FORESTER cohort independently describe similar structure:body:hatchback/liftgate:support device/strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 SUBARU FORESTER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 SUBARU FORESTER
Component
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
State
New Hampshire

Complaint Description

The pneumatic manual liftgate rear door holders by HANI PRECISION CO are defective. From one day to the other, these stopped working for absolutely no reason. I am extremely concerned about having my skull crushed if the temporary stick I am using to hold it comes down when door is in use. I can no longer open the rear lift hatch door because these two pneumatic holders no longer work. My family have purchased at least 10 Subaru vehicles. Not ever have we ever have experienced this issue. The Subaru Forester was purchased in 2019 and current mileage 34,157. This is the second issue I have encountered with this car. The first was defective tires that required replacement after 15k miles. After having not one but two problems with this Subaru, I will NEVER purchase another vehicle from Subaru. They are providing DEFECTIVE parts despite the cars costing close to $30k. They have lost this customer for life.

Complaint Details

NHTSA Complaint ID 1901222
ODI Number 11526432
Date Filed June 11, 2023
Failure Date May 31, 2023
VIN JF2SKACC4KH

Similar STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT Complaints for 2019 SUBARU FORESTER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.