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2013 FORD EXPLORER — Complaint #1881885

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NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed March 21, 2023

NHTSA complaint #1881885 (ODI reference 11513075) concerns a 2013 FORD EXPLORER and was filed on March 21, 2023. The owner reports the failure occurred on March 16, 2023. The vehicle had 200,060 miles on the odometer at the time of the incident. The report was geocoded to Alabama based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2013 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2013 FORD EXPLORER
Component
STEERING:ELECTRIC POWER ASSIST SYSTEM
Crash
Yes
Injuries
1
State
Alabama
Mileage
200,060 mi

Complaint Description

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH with her three-year-old in the vehicle, the power steering assist fault warning light illuminated and the steering wheel became difficult to turn, causing the vehicle to strike a street pole sign. The contact stated that she was unable to turn the steering wheel. The contact stated that the air bags did not deploy. The driver sustained neck injuries but did not receive medical attention. A Police report was not filed. The contact was concerned for her safety and had the vehicle towed to an independent mechanic and was diagnosed with an electrical power steering assist failure. The contact was informed that the electrical power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that the part required to fix the vehicle was no longer in production. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) howe

Complaint Details

NHTSA Complaint ID 1881885
ODI Number 11513075
Date Filed March 21, 2023
Failure Date March 16, 2023
VIN 1FM5K7D81DG

Similar STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints for 2013 FORD EXPLORER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.