2021 HONDA PILOT — Complaint #1873252
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING filed February 14, 2023
NHTSA complaint #1873252 (ODI reference 11507183) concerns a 2021 HONDA PILOT and was filed on February 14, 2023. The owner reports the failure occurred on February 14, 2023. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as back over prevention: rearview system braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HONDA PILOT cohort independently describe similar back over prevention: rearview system braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 HONDA PILOT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
2021 Honda Pilot Black Edition with 37,007 miles. Navigation screen will display "Network Communication Lost" and "MOST Net Off" before completely shutting down for 5-10 minutes at a time, only to do the same thing after resetting. This is a known issue for Honda, hence Technical Service Bulletin 20-058 to cover a range of vehicles, including my 21 Pilot; most older covered vehicles are at 5 years 60k miles, but because my vehicle is newer, it isn't covered and is limited to 3 years 36k miles. I am having to pay out of pocket for these repairs. Contacted Honda and they couldn't help, stating my vehicle is out of warranty. It makes no sense to cover older vehicle but not a newer one when these issues are known and reported under TSB 20-058. Honda complaint Case # 13646867.
Complaint Details
| NHTSA Complaint ID | 1873252 |
| ODI Number | 11507183 |
| Date Filed | February 14, 2023 |
| Failure Date | February 14, 2023 |
| VIN | 5FNYF6H77MB |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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