2020 SUBARU OUTBACK — Complaint #1785623
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER filed December 30, 2021
NHTSA complaint #1785623 (ODI reference 11445579) concerns a 2020 SUBARU OUTBACK and was filed on December 30, 2021. The owner reports the failure occurred on April 30, 2021. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as electrical system:wiring:connectors/plugs:accesory power outlet/jack/port/usb/sae/cigarette lighter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU OUTBACK cohort independently describe similar electrical system:wiring:connectors/plugs:accesory power outlet/jack/port/usb/sae/cigarette lighter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 SUBARU OUTBACK shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The TomTom navigation system quits unexpectedly while driving and if the Adaptive Cruise Control is on it will stop working and the car will begin to slow down. The computer screen will go black and then a message will come on saying the Navigation System is starting. The system will then reboot. This has been reported to Subaru and Subaru tried to replicate the problem at the dealership, but they were unsuccessful. Subaru Corporate has acknowledged the problem, but offers no solution. Safety was impacted because you suddenly start to slow down and any car following you may not know you are slowing down because the brake lights do not come on.
Complaint Details
| NHTSA Complaint ID | 1785623 |
| ODI Number | 11445579 |
| Date Filed | December 30, 2021 |
| Failure Date | April 30, 2021 |
| VIN | 4S4BTANC9L3 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.