2020 TOYOTA RAV4 — Complaint #1777746
Open-data reference.
NHTSA Complaint about VISIBILITY:SUN/MOON ROOF ASSEMBLY filed November 9, 2021
NHTSA complaint #1777746 (ODI reference 11439865) concerns a 2020 TOYOTA RAV4 and was filed on November 9, 2021. The owner reports the failure occurred on November 8, 2021. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as visibility:sun/moon roof assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar visibility:sun/moon roof assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
My name is [XXX]. My wife, myself, our 2 month old baby and our dog were driving back from a family vacation when our moon roof spontaneously exploded outward. It was an extremely loud noise and then sounded like it was raining glass. Our baby started screaming and crying from the noise. We were able to immediately and safely pull off the freeway to examine the vehicle. Upon inspection we noticed the remaining glass on the edges of the moon roof looked as if it were being pulled upwards. We are very lucky the screen was shut and nobody got hurt. The incident occurred on a sunny & clear, early afternoon while we were on the freeway going 55mph, there were no cars in front of us or beside us for more than a half mile, we were not near or passing under a bridge or an overpass. There were no warning lights or other symptoms before the incident happened, as well as no warning lights after the fact. There was absolutely no reason this should have happened or anything that we did to cause it
Complaint Details
| NHTSA Complaint ID | 1777746 |
| ODI Number | 11439865 |
| Date Filed | November 9, 2021 |
| Failure Date | November 8, 2021 |
| VIN | 2T3EWRFV5LW |
Similar VISIBILITY:SUN/MOON ROOF ASSEMBLY Complaints for 2020 TOYOTA RAV4
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.