2021 SUBARU OUTBACK — Complaint #1764871
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:CONTROL MODULE filed August 24, 2021
NHTSA complaint #1764871 (ODI reference 11430389) concerns a 2021 SUBARU OUTBACK and was filed on August 24, 2021. The owner reports the failure occurred on May 30, 2021. The vehicle had 1,800 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as electrical system:adas:control module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU OUTBACK cohort independently describe similar electrical system:adas:control module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 SUBARU OUTBACK shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Subaru Outback. The contactâs wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
Complaint Details
| NHTSA Complaint ID | 1764871 |
| ODI Number | 11430389 |
| Date Filed | August 24, 2021 |
| Failure Date | May 30, 2021 |
| VIN | 4S4BTANC8M3 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.