2015 RAM 3500 — Complaint #1643805
Open-data reference.
NHTSA Complaint about SUSPENSION filed February 5, 2020
NHTSA complaint #1643805 (ODI reference 11307218) concerns a 2015 RAM 3500 and was filed on February 5, 2020. The owner reports the failure occurred on January 20, 2020. The vehicle had 60,000 miles on the odometer at the time of the incident. The report was geocoded to Delaware based on the filer's self-reported location. The affected component is categorized as suspension, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 3500 cohort independently describe similar suspension failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 RAM 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE MESSAGE 'SERVICE AIR SUSPENSION SYSTEM 'ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MILLSBORO CHRYSLER, JEEP, RAM LOCATED AT 28380 DUPONT BLVD, MILLSBORO, DE 19966 HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Complaint Details
| NHTSA Complaint ID | 1643805 |
| ODI Number | 11307218 |
| Date Filed | February 5, 2020 |
| Failure Date | January 20, 2020 |
| VIN | 3C63RRJL4FG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.