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2016 FORD EXPLORER — Complaint #1626313

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NHTSA Complaint about STRUCTURE:BODY:ROOF AND PILLARS filed December 5, 2019

NHTSA complaint #1626313 (ODI reference 11287176) concerns a 2016 FORD EXPLORER and was filed on December 5, 2019. The owner reports the failure occurred on February 1, 2017. The vehicle had 15,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as structure:body:roof and pillars, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar structure:body:roof and pillars failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2016 FORD EXPLORER
Component
STRUCTURE:BODY:ROOF AND PILLARS
State
Ohio
Mileage
15,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF RACK RAIL CLIPS FAILED. THE CLIPS CONSTANTLY DETACHED FROM THE RAILS WHEN DRIVING OR WHEN THE VEHICLE WAS AT A CAR WASH. THE ROOF RAIL CLIPS WERE REPLACED TWICE PER THE WARRANTY, BUT THE REPAIRS DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TWICE TO MONTROSE FORD OF FAIRLAWN (3960 MEDINA ROAD, FAIRLAWN, OHIO 44333, (330) 666-0711) FOR REPAIRS, BUT THE FAILURE RECURRED AND THE ROOF RACK RAIL CLIPS CONTINUED TO DETACH WHEN DRIVING. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS25022197K8H8N2. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.

Complaint Details

NHTSA Complaint ID 1626313
ODI Number 11287176
Date Filed December 5, 2019
Failure Date February 1, 2017
VIN 1FM5K8GT3GG

Similar STRUCTURE:BODY:ROOF AND PILLARS Complaints for 2016 FORD EXPLORER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.