2014 SUBARU FORESTER — Complaint #1603910
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SPRINGS:COIL SPRINGS filed September 17, 2019
NHTSA complaint #1603910 (ODI reference 11256183) concerns a 2014 SUBARU FORESTER and was filed on September 17, 2019. The owner reports the failure occurred on May 31, 2019. The vehicle had 48,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as suspension:rear:springs:coil springs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU FORESTER cohort independently describe similar suspension:rear:springs:coil springs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 SUBARU FORESTER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE DETECTED FROM THE VEHICLE. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE PASSENGER SIDE OF THE VEHICLE WAS LEANING. THE VEHICLE WAS TAKEN TO BRILLIANCE SUBARU (1500 N RANDALL RD, ELGIN, IL 60123, (224) 281-4300) WHERE THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE COIL SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE DRIVER'S SIDE COIL SPRING FRACTURED AFTER THE PASSENGER SIDE COIL SPRING WAS REPAIRED. THE DRIVER'S SIDE COIL SPRING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 48,000. *BF CONSUMER STATES THAT WHEN FAILURE FIRST OCCURRED THE VEHICLE WAS TAKEN TO A LOCAL AUTO SHOP. IT WAS RECOMMENDED THAT THE PASSENGER AND DRIVER SIDE REAR COIL SPRINGS BE REPLACED. CONSUMER CONTACTED MANUFACTURER AND THEY AGREED TO PAY FOR THE PASSENGER REAR COIL SPRING REPAIR, BUT NOT THE DRIVER SIDE. ON 9/15/2019 DRIVER SIDE REAR COI
Complaint Details
| NHTSA Complaint ID | 1603910 |
| ODI Number | 11256183 |
| Date Filed | September 17, 2019 |
| Failure Date | May 31, 2019 |
| VIN | JF2SJAHC5EH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.