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2004 DODGE RAM 2500 — Complaint #1374854

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NHTSA Complaint about STEERING:GEAR BOX (OTHER THAN RACK AND PINION) filed May 1, 2017

NHTSA complaint #1374854 (ODI reference 10981707) concerns a 2004 DODGE RAM 2500 and was filed on May 1, 2017. The owner reports the failure occurred on April 24, 2017. The vehicle had 200,000 miles on the odometer at the time of the incident. The report was geocoded to AP based on the filer's self-reported location. The affected component is categorized as steering:gear box (other than rack and pinion), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE RAM 2500 cohort independently describe similar steering:gear box (other than rack and pinion) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 DODGE RAM 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2004 DODGE RAM 2500
Component
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
State
AP
Mileage
200,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. WHILE REVERSING INTO THE DRIVEWAY THE STEERING GEAR BOX OUTPUT SHAFT FRACTURED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO MOVE. THE CONTACT STATED THAT HE WAS AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE STEERING GEAR BOX OUTPUT SHAFT FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS UNAVAILABLE. UPDATED 06/29/17*LJ UPDATED 10/17/2017*JS

Complaint Details

NHTSA Complaint ID 1374854
ODI Number 10981707
Date Filed May 1, 2017
Failure Date April 24, 2017
VIN 3D7KU28C346

Similar STEERING:GEAR BOX (OTHER THAN RACK AND PINION) Complaints for 2004 DODGE RAM 2500

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.