Total Complaints
225 filings
TOYOTA SIENNA · model year
225 NHTSA complaints, 16 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002TOYOTASIENNA carries 225 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 16 crashes, 7 fires, 19 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 SIENNA is structure:body:door with 19 filings, followed by electrical system (19) and latches/locks/linkages (19). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 51 investigation files overlapping the 2002 SIENNA, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
225 filings
Crashes Reported
16 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume, review patterns below.
| Component | Count |
|---|---|
| STRUCTURE:BODY:DOOR | 19 |
| ELECTRICAL SYSTEM | 19 |
| LATCHES/LOCKS/LINKAGES | 19 |
| STRUCTURE | 13 |
| SERVICE BRAKES, HYDRAULIC | 11 |
| STRUCTURE:BODY | 9 |
| ENGINE AND ENGINE COOLING:ENGINE | 9 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 8 |
| VEHICLE SPEED CONTROL | 8 |
| TIRES | 7 |
| POWER TRAIN | 7 |
| STEERING | 6 |
| AIR BAGS:FRONTAL | 4 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 4 |
| TIRES:TREAD/BELT | 4 |
STRUCTURE
TOYOTA IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2010 SIENNA PASSENGER VEHICLES MANUFACTURED BETWEEN AUGUST 7, 1997 AND JANUARY 4, 2010, CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, NEW HAMP
Dear Sir, On April 2026, I need to do the semiannual smog check. Right now, I face DTC P0420 error code and I can't pass the smog check inspection. Note that I don't have the engine light on indicating the a/m error code. Only my OBD2 shows the error DTC Code P0420. I did some searhing and noticed that the ECM for Sienna should be updated to erase the a/m DTC code. I would appreciated to help me how the resolve this issue ASAP. It will enable me to renew my registration.You may contact on my cell phone 747 217 7254 or my email at massey.miri@gmail.com. Regards, Massey
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
THE LOWER REAR MOUNT FOR THE PASSENGER-SIDE REAR SHOCK ABSORBER WAS FOUND WHEN THE VEHICLE WAS STATIONARY TO HAVE BECOME PARTIALLY FRACTURED OVER TIME. IT IS MADE OF THIN HOLLOW METAL WITH INTERNAL THREADS. THERE IS NO REPLACEMENT FOR THIS EXCEPT TO PURCHASE A LARGE MULTI-FUNCTIONAL UNIT COSTING $1,688.00
Mileage: 200,000
BRAKES MAKE A NOISE WHEN THE CAR IS ABOUT TO STOP. THERE IS A SQUEAL AND THUMP THAT CAN BE HEARD. HAVE TAKEN THIS IN SEVERAL TIMES TO BE FIXED. THEY SAY THE BRAKES ARE SAFE. I AM 74 YEARS OLD AND HAVE HAD MANY CARS OVER THE YEARS AND THE ONLY TIMES OTHER CARS HAVE MADE THIS KIND OF NOISE IT WAS TIME TO CHANGE THE BRAKES. IN THIS CASE THE BRAKE PADS SEEM TO HAVE PLENTY OF LIFE LEFT. FUNNY THAT WHEN THE REAR DRUMS ARE REMOVED AND THE BRAKE AND DRUMS ARE THOROUGHLY CLEANED THE NOISE DOES NOT HAPPEN FOR A WHILE. THE FIRST COMPLAINT WAS MADE AT 15,523 MILES AND CONTINUES TOO THIS DAY. AT 31,842 MILES THE REAR DRUMS WERE REPLACED PER TSB BR003-04. TOOK THE CAR IN AGAIN AT 125,559 MILES AND WE WERE TOLD WE NEEDED NEW REAR DRUMS. THEY HAD BEEN REPLACED. THEY HAVE A PROBLEM WITH BRAKES AND NEED TO FIX THE PROBLEM.
Mileage: 15,523
STEERING GETS STIFF HARD TO TURN STEERING
Mileage: 104,273
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF AND THE EMERGENCY BRAKE ENGAGED, THE VEHICLE SUDDENLY ROLLED BACKWARDS DOWN A SMALL INCLINE AND CRASHED INTO A FENCE POST. A SMALL CHILD WAS PRESENT INSIDE THE VEHICLE, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MAITA TOYOTA (2500 AUBURN BLVD, SACRAMENTO, CA). THE DEALER INDICATED THAT THE TRANSMISSION EXPERIENCED A MECHANISM FAILURE, BUT THE EXACT CAUSE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,200.
Mileage: 136,200
INCIDENT #1 (6/3/2017) - TOOK FOOT OFF ACCELERATOR PEDAL WHEN TURNING ON CITY STREET. CAR PROCEEDED TO ACCELERATE ON ITS OWN WENT UP TO 35 MPH FOR SEVERAL BLOCKS INCIDENT #2 (6/4/2017) - WHILE PARKING CAR IN DRIVEWAY, APPLIED FOOT ON BRAKE PEDAL. ENGINE ROARED AND THRUSTED FORWARD.
Mileage: 208,000
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE LEAKED WATER FROM THE AIR CONDITIONING SYSTEM AND THE SRS AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/12/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. *JS
Mileage: 24,000
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE LEAKED WATER FROM THE AIR CONDITIONING SYSTEM AND THE SRS AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/12/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. *JS
Mileage: 24,000
THE CABLE FOR THE PASSENGER POWER DOOR SNAPPED AND DOOR WOULD NOT FULLY SHUT. I WAS STOPPED, GETTING READY TO TURN LEFT, WHEN IT SNAPPED.
Mileage: 200,110
THE ELECTRIC SLIDING DOOR MECHANISM BROKE DOWN . IT OPEN BUT IT DOESN'T CLOSE. IT GETS STOCK.
WHEN I ATTEMPTED TO OPEN DRIVER SIDE SLIDING DOOR IT WOULD NOT OPEN ELECTRICALLY OR MANUALLY. AFTER SEVERAL FAILED ATTEMPTS TO OPEN I CUT THE CABLE AND WAS ABLE TO THEN OPEN THE DOOR. AT THIS POINT IN TIME BOTH SLIDING DOORS WILL NOT OPEN ELECTRONICALLY BUT WILL OPEN MANUALLY. *TR
Mileage: 240,000
WHEN I ATTEMPTED TO OPEN DRIVER SIDE SLIDING DOOR IT WOULD NOT OPEN ELECTRICALLY OR MANUALLY. AFTER SEVERAL FAILED ATTEMPTS TO OPEN I CUT THE CABLE AND WAS ABLE TO THEN OPEN THE DOOR. AT THIS POINT IN TIME BOTH SLIDING DOORS WILL NOT OPEN ELECTRONICALLY BUT WILL OPEN MANUALLY. *TR
Mileage: 240,000
ALL THE LOCKS KEEP UNLOCKING, AND LOCKING WITHOUT ANYONE IN OR AROUND THE VEHICLE, BECAUSE LOCKS ARE LOCKING AND UNLOCKING IT IS CAUSING THE BATTERY TO DRAIN. THE DOORS LOCK AND UNLOCK WHILE VAN IS IN GEAR, WHILE DRIVING, AND WHEN VAN IS NOT RUNNING WITHOUT KEY IN IGNITION. I HAVE 2 CHILDREN AND BELIEVE THIS IS A SAFETY ISSUE! *TR
Mileage: 149,000
DOOR HANDLES BREAK OFF DURING NORMAL USE DUE TO ELECTRICAL DOOR MALFUNCTION. THE DESIGN OF THESE DOOR HANDLES ARE POOR AND A NEW DESIGN NEEDS TO BE MADE. *TR
Mileage: 140,000
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FU
Mileage: 122,727
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FU
Mileage: 122,727
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FU
Mileage: 122,727
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.