TOYOTA PRIUS PRIME · model year

2019 TOYOTA PRIUS PRIME

11 NHTSA complaints, and 1 active recall for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2019TOYOTAPRIUS PRIME carries 11 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2019 PRIUS PRIME is wheels with 4 filings, followed by tires (1) and latches/locks/linkages (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 51 investigation files overlapping the 2019 PRIUS PRIME, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

11
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

Total Complaints

11 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: Not Rated/5 — Not rated · Front: Not Rated/5 · Side: Not Rated/5 · Rollover: Not Rated/5

Complaints by Component

ComponentCount
WHEELS4
TIRES1
LATCHES/LOCKS/LINKAGES1
ELECTRICAL SYSTEM1
ELECTRONIC STABILITY CONTROL (ESC)1
STEERING1
SERVICE BRAKES1
UNKNOWN OR OTHER1

Recalls (1)

19V54400024/07/2019

ELECTRONIC STABILITY CONTROL (ESC)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system a

Recent Complaints

20260206UNKNOWN OR OTHER

I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on. Then it worked fine, and continued to work fine for the rest of the day as I drove to 7-8 more stops where I shut off the car. This was witnessed by a friend who confirmed that he heard the beeping sound for reverse, yet the car moved forward when I pushed on the gas. It definitely was not any kind of user error.

20210517SERVICE BRAKES

I've have to take my 2019 Prius Prime (with 20,000 miles total) in twice for brake issues in 6 weeks. Each time the dealer had to deal with a rotor heat issue. The first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. Upon inspection dealer found major heat marks and deep scratches/grooves as well as the rear rotors had deep scratches as well . All 4 rotors were resurfaced and the brake pads were “scuffed” during the service. At that time all brakes were inspected with the front brakes having 9mm and rears having 8mm of pads. I started hearing grinding a grinding sound about 2 week later. I took my car in for service on 5/11/2021 where the dealer found a “rusty” color on the rotors as well as a cracked and chipped front brake pad. They started a TAS case after which they resurfaced the rotors again and replaced the front brake pads. I am concerned about this issue with my car only having 20,000 miles on it and the rotors being resu

20201026WHEELS

PASSENGER SIDE BEHIND THE DRIVER'S SEAT'S TIRE BLEW OUT. STARTED TO DRIVE AND CAR WAS MOVING SLOWER AND EVENTUALLY HAD TO PULL OVER BECAUSE CAR FELT UNSTABLE. WAS NOT GIVEN AN ALARM THAT THE TIRE WAS BLOWN AND FLAT. WAS DRIVING LESS THAN 30MPH, IN A STRAIGHT, FLAT STREET.

Mileage: 17,000

20200926WHEELS

10/19-LEFT REAR TIRE KEPT LOOSING PRESSURE, I TOOK IT TO THE MECHANIC, THEY COULDN'T FIND ANYTHING, I AGAIN TOOK IT AFTER 2 WEEKS, THEY CHANGED THE TIRE. MILES 7014. ON 9/26/20-MILES 16430, THE SAME TIRE LEFT PASSENGER BLEW OUT ON THE FREEWAY. NO INDICATOR OF TIRE PRESSURE BEING LOW CAME ON. THE TIRE WAS COMPLETELY BLOWN OUT. I LOST CONTROL OF THE CAR, THANKFULLY IT STOPPED ON LEFT SIDE. IT WAS VERY SCARY. NO WAS HURT, BUT I COULD HAVE DIED. I WAS DRIVING ABOUT 70MPH.

Mileage: 6,430

20191127WHEELS

2 TOYOTA COMPLAINTS: 1) MY 2019 PRIUS PRIME 11,597 MILES: ON HWY 85 SOUTH 11/27 10:30PM GOT FLAT TIRE & DROVE TO SIDE LANE ON HWY. CALLED TOYOTA TOW SERVICE @ 10:37PM WHICH IS IN GEORGIA NOT CALIF. TOW NOT SHOW UNTIL 1:16AM 11/27 AND TOWED CAR TO DEALER. IT TOOK 20 MIN. FOR CALL CENTER IN GEORGIA TO INITIATE TOW 2) THE PRIUS PRIME DOES NOT COME WITH A SPARE TIRE BUT HAS A TIRE PUNCTURE REPAIR KIT. MY TIRE BEYOND PUNCTURE REPAIR. A CAR WITH NO SPARE TIRE OF ANY KIND IS EXTREMELY DANGEROUS SITUATION FOR ANYONE. 2019 PRIUS PRIMES DON'T COME WITH SPARE TIRE. THIS HAZARD FEATURE NEEDS TO CHANGE. I HAVE EXPENDED WARRANTY AND SERVICE CONTRACT AND TIRE WAS NOT COVERED SO BESIDES THE UNSAFE CONDITION MY HUSBAND ENDURED WE ALSO GOT A BILL FOR $168.19 TO REPLACE AND INSTALL THE DAMAGED TIRE. I WILL WRITE TO TOYOTA ROADSIDE ASSIST. REGARDING GEORGIA CENTER DISPATCHING TOWS IN CALIF.? & TOYOTA TO COMPLAIN ABOUT NO SPARE TIRE AND A DESIGN INSTEAD OF LIFT BACK MAYBE SIDE OPENING LIKE JEEP SO SPARE

Mileage: 11,597

20190831ELECTRONIC STABILITY CONTROL (ESC)

WHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR.

Mileage: 250

20190831STEERING

WHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR.

Mileage: 250

20190822LATCHES/LOCKS/LINKAGES

TL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID.

Mileage: 1,080

20190822ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID.

Mileage: 1,080

20190422TIRES

CAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY STRAIGHT LINE DRIVING. WEATHER WAS MOSTLY SUNNY AND 65 DEGREES.

Mileage: 27,452

20190422WHEELS

CAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY STRAIGHT LINE DRIVING. WEATHER WAS MOSTLY SUNNY AND 65 DEGREES.

Mileage: 27,452

Compare 2019TOYOTAPRIUS PRIME to Similar Vehicles

NHTSA Investigations 1 Open

View all investigations

Frequently Asked Questions

How many complaints does the 2019 TOYOTA PRIUS PRIME have?
The 2019 TOYOTA PRIUS PRIME has 11 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2019 TOYOTA PRIUS PRIME?
The 2019 TOYOTA PRIUS PRIME received an overall NHTSA safety rating of Not Rated/5, front crash rating of Not Rated/5, side crash rating of Not Rated/5, and rollover rating of Not Rated/5.
Are there any recalls for the 2019 TOYOTA PRIUS PRIME?
Yes, the 2019 TOYOTA PRIUS PRIME has 1 recall(s). The most common affected component is ELECTRONIC STABILITY CONTROL (ESC). Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2019 TOYOTA PRIUS PRIME?
The most-complained component for the 2019 TOYOTA PRIUS PRIME is WHEELS with 4 complaints. Other frequently reported areas include TIRES and LATCHES/LOCKS/LINKAGES.
Is the 2019 TOYOTA PRIUS PRIME safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2019 TOYOTA PRIUS PRIME has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.