Total Complaints
20 filings
TOYOTA PRIUS · model year
20 NHTSA complaints, 4 crash reports, and 4 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2024TOYOTAPRIUS carries 20 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 4 crashes, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 PRIUS is unknown or other with 4 filings, followed by exterior lighting (3) and electrical system (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 51 investigation files overlapping the 2024 PRIUS, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
20 filings
Crashes Reported
4 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 4 |
| EXTERIOR LIGHTING | 3 |
| ELECTRICAL SYSTEM | 2 |
| AIR BAGS | 2 |
| WHEELS | 1 |
| SEATS:FRONT ASSEMBLY:HEAD RESTRAINT | 1 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 1 |
| SERVICE BRAKES | 1 |
| VISIBILITY/WIPER | 1 |
| SUSPENSION | 1 |
| STRUCTURE:BODY | 1 |
| POWER TRAIN | 1 |
| TIRES | 1 |
BACK OVER PREVENTION:DISPLAY FUNCTION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or di
ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
EQUIPMENT:OTHER:LABELS
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia
ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
The contact owns a 2024 Toyota Prius Hybrid equipped with Bridgestone Tires, Tire Line: Ecopia EP422, Tire Size: 195/60/R17, DOT Number: Y9CDCJTX. The contact stated that while the vehicle was in for routine maintenance, during the tire rotation, the mechanic discovered that one of the front tires had developed a bubble on the sidewall. The contact was advised that the tire was unsafe to use and recommended that the tire be replaced. No further information was available. The manufacturer was not notified of the failure. The failure mileage was 10,400. The VIN was not available.
Mileage: 10,400
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
There is water leakage between the window and and the scraper seal resulting in water saturating the insulation in the door. During spring, summer and fall, this results in a powerful mildew/mold smell. We are concerned about health risks of breathing this pollutant. The dealership, Page Toyota in Southfield Mi has confirmed this. In addition, Toyota Engagement Center has also been involved. The problem is confirmed however the only solution they presented was the cleanup of only 1 inside door panel. The problem persists. We believe this ongoing issue presents a health risk and the outside rubber scraper needs to be re designed.
Took vehicle in for new tires and alignment at 47,302 miles on the odometer. I was informed that a camber bolt was completely seized and that the right rear control arm busing was bad/missing. My car is just over a year old and has been vibrating for a while at interstate speeds. I thought it was a belt broken in a tire as they were reaching the time to be changes but weren't at the wear marks. I did have one tire that the inside was worn and starting into the belt most likely because of the misalignment from the bad/missing right rear bushing. With the car being so new and used mostly on the interstate, I felt this may be a saftey issue for failing bushings on suspension components.
Toyota has a popup ad appear on their infotainment screen every time the car cranks. This does not allow me to use the map and other apps in the CarPlay system. I have on occasion driven the wrong route and got lost in traffic and confusing me as to turns and whatnot. I need to be able to use the maps for guidance purposes to safely get to my destination.
I was driving car on [XXX] from santa cruz towards sanjose. Suddenly airbags deployed. There was minimal to no damage to the car. My auto insurance giving me hard time. They are not responding anything that how i can fix my car plus they havenât gave me any rental car. My claim number is [XXX]. I am too scared to drive that car again Because it just got rubbed with the curve with the minimal impact but the air bags deployed. My other car usually got rubbed with curve so many times but the airbags never deploy. My car is currently at quick lube and smog shop address is 691 W Tennyson Rd, Hayward, CA 94544. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Background: Nothing failed or malfunctioned. There is no incident. This reports describes a design defect that puts the driver at risk. The dealer has acknowledged that the cars performs this way and says it cannot be fixed. Toyota customer service says this is how the car operates and short of a recall will do nothing about it. Problem: When the headlights are turned on, the dash and screen become so dim that they are only visible at night. If it is necessary to turn the lights on during the day, the screen and dash are too dim to read. There needs to be some way to set the brightness such that it overrides the nighttime setting. Driving with the lights on all the time is considered safer (and it is the law if it is raining out). This defect means the driver has to choose between having the lights on and being able to consistently see the dash and screen.
Background: Nothing failed or malfunctioned. There is no incident. This reports describes a design defect that puts the driver at risk. The dealer has acknowledged that the cars performs this way and says it cannot be fixed. Toyota customer service says this is how the car operates and short of a recall will do nothing about it. Problem: When the headlights are turned on, the dash and screen become so dim that they are only visible at night. If it is necessary to turn the lights on during the day, the screen and dash are too dim to read. There needs to be some way to set the brightness such that it overrides the nighttime setting. Driving with the lights on all the time is considered safer (and it is the law if it is raining out). This defect means the driver has to choose between having the lights on and being able to consistently see the dash and screen.
We are writing about 2 separate issues we had with our 2024 Prius. 1. Acceleration caused accident on Sept. 8, 2024. Driver was parallel parking. He backed into the space and was then going to straighten out the car. The car accelerated unexpectedly and caused the vehicle to go up on someoneâs lawn. The vehicle was stopped by the stoop of the house. The airbag was deployed. Thank God the driver was unharmed. He was parking and going under 5 miles an hour in reverse and then in drive to finish parking. The car just flew out of control. 2. Sudden braking when backing out of driveway or parking space. This happened a total of 4 times, twice to both drivers. Driver was backing out of the garage looking at the screen to make sure nothing was there. She was inching out when the car braked suddenly and forcefully by itself. It was so strong a brake that it felt like something was hit, but nothing was there. This happened again when backing slowly out of a parking space in a lot. Coinci
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
Mileage: 3,000
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
Mileage: 3,000
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
Mileage: 3,000
I have a 2024 Prius LE AWD. A recall has been issued for certain 2023 and 2024 Prius cars but no remedy has been announced yet. I would like Toyota to expedite the process for fixing the issue since I don't know if my car is concerned and don't feel very safe driving my car because of this ongoing recall.
This NHTSA web site adivses owners to "file an online complaint" if "... the manufacturer has failed to remedy the recall in a timely manner..." It is NHTSA #24V274 and has been active for 11 weeks without the manufacturer's remedy. There is no public estimate of a date for this recall to be addressed, except for a vague "third quarter of 2024" which implies an additional 11 weeks for any remedy to be provided. I think that 22 weeks is not a remedy in a "timely manner."
This car doesnât come with a spare tire. Lots of new cars donât have them. This is a major safety hazard. It should be illegal to sell cars without them. Not only does the little kit they give you work with a puncture but the remedy ruins the tire so it canât be repaired. All car manufacturers should be required to have a spare tire.
The contact owns a 2024 Toyota Prius. The contact stated that the while driving at approximately 25 MPH, the headrest began to move upwards on the front driver's side. The contact stated that the headrest began to move upwards more frequently when there were bumps or potholes in the road. The contact stated that the vehicle had to stop and a button that was accessible once the contact was outside of the vehicle was pressed; however, the contact stated it was difficult to press the button. The contact stated that the failure immediately recurred, and recurred on the front passenger's side while there was a passenger in the vehicle. The contact stated that the headrest did not protect the head or neck due to the failure. The vehicle was taken to a dealer where the vehicle was diagnosed; however, the contact was informed that there was no repair for the headrest. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 250.
Mileage: 250
There is a safety design flaw with the dash lights. If the headlights are ON The dash lights are turned down to a significantly lower illumination automatically and cannot be turned back up to full brightness. This is a big issue when driving with your head lights on during daylight rain/fog. The dash lights won't turn up to full brightness and are very difficult to read, especially for anyone over 50 years old when the head lights are turned on. Alabama law requires head lights be on, not just DRL, but head lights. The dash is VERY dim. This has never been an issue before with any car I have owned.
This Car is NOT equipped with a spare tire or Jack and there is NO option available from Toyota and the manufacture refuses to address the many consumer concerns and offer a solution. This is unacceptable and a spare tire and jack should be REQUIRED safety equipment in the USA - I can't own a car without a spare tire, lug wrench, and jack. This is negligent from the manufacture and needed to report this in effort to get this offered as an Option or required by law so people can drive safe. WIth all the regulations we have and this is not required. It should be!
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.