2013 TOYOTA HIGHLANDER

279 complaints filed with NHTSA.

279
Complaints
44
Crashes
0
Fires
23
Injuries
0
Deaths

NHTSA Safety Rating

4/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
STEERING46
ENGINE31
VEHICLE SPEED CONTROL31
ELECTRICAL SYSTEM25
UNKNOWN OR OTHER22
AIR BAGS16
SERVICE BRAKES15
STRUCTURE:BODY13
FUEL/PROPULSION SYSTEM12
POWER TRAIN11
SEATS10
VISIBILITY/WIPER5
SEAT BELTS5
EXTERIOR LIGHTING4
FUEL SYSTEM, GASOLINE4

Recalls (3)

14V14800027/03/2014

SEATS

Toyota is recalling certain model year 2013 Highlander vehicles manufactured March 13, 2013, through August 6, 2013. In the affected vehicles, the second row left hand seat may not lock in place when positioned in the forward front or second adjusting position. As such, the vehicles do not conform

13V01400016/01/2013

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model y

13V12300009/04/2013

EQUIPMENT:OTHER:LABELS

Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-20

Recent Complaints

20210423CrashAIR BAGS

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND SWERVED TO AVOID A CAT, IT RESULTED IN CRASHING INTO A METAL TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO LARRY H. MILLER LEXUS SPOKANE1030 W 3RD AVE, SPOKANE, WA 99201: (509) 293-6074 BUT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER STRUCK THE STEERING WHEEL WITH HER CHEST AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE W

Mileage: 148,000

20210423CrashSEAT BELTS

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND SWERVED TO AVOID A CAT, IT RESULTED IN CRASHING INTO A METAL TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO LARRY H. MILLER LEXUS SPOKANE1030 W 3RD AVE, SPOKANE, WA 99201: (509) 293-6074 BUT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER STRUCK THE STEERING WHEEL WITH HER CHEST AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE W

Mileage: 148,000

20210205CrashWHEELS

TL-THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WHEELS HYDOPLANNED CAUSING THE CONTACT TO LOSS CONTROL AND CRASH INTO A CENTER CONCRETE WALL. NO AIRBAG DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE CHEST. THE CONTACT DID GO TO THE HOSPITAL COUPLE OF HOURS LATER TO TREAT INJURIES TO THE RIBS WHICH WERE FRACTURED. THE CONTACT DID NOT STAY OVERNIGHT. NO POLICE REPORT WAS MADE. NO MEDICAL ATTENTION WAS CONTACTED. THE VEHICLE WAS STILL DRI

Mileage: 35,000

20200930CrashSEAT BELTS

WAS HIT IN THE REAR END ON THE HIGHWAY, I WAS MOVING PROBABLY 8-10 MPH THROUGH A DEBRIS FIELD FROM AN ACCIDENT. THE CAR DID NOT SLOW AND HIT ME PROBABLY AROUND 35-40 MPH. MY AIRBAGS DID NOT FIRE SINCE IN A REAR END IMPACT THEY SHOULD NOT TRIGGER. I DID NOT IMPACT THE CAR IN FRONT OF ME. MY HEAD HIT THE HEADREST IN MY FIRST MOTION THEN IT HIT THE STEERING WHEEL LEAVING ME WITH A CONCUSSION. MY ISSUE SHOULDN'T THE SEAT BELT HAVE LOCKED AND RESTRAINED ME IN THAT SECONDARY IMPACT MOTION?

Mileage: 95,000

20200401CrashSERVICE BRAKES

TL* THE CONTACT OWNED A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE BRAKES FAILED TO ENGAGE. DUE TO THE FAILURE, THE VEHICLE WENT OVER THE PARKING SPACE, TRAVELING DOWN A HILL ABOUT 40 FEET DOWN LANDING ON THE FRONT GRILLE OF THE VEHICLE. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN TOYOTA DEALERSHIP WH

Mileage: 730,000

20190904CrashAIR BAGS

I HAD A FRONT END ACCIDENT ABOUT 2 YEARS AGO AND MY AIRBAGS DID NOT DEPLOY. I CAUSED REAR END DAMAGE TO TWO OTHER VEHICLES. ON SEPT. 2, I HAD ANOTHER FRONT END COLLISION. I RAN INTO A CONCRETE BARRIER THAT HOLDS LIGHT POSTS IN PARKING LOTS. THE ACCIDENT CAUSED ME CHEST, BACK, AND NECK PAIN. THE SEAT BELT TIGHTENED BUT THE AIR BAGS NEVER DEPLOYED. I AM STILL IN PAIN DUE TO THIS ACCIDENT.THE FRAME WAS BENT IN FROM THIS COLLISION.

20190316CrashSTRUCTURE:BODY

I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB

Mileage: 96,000

20190316CrashSTEERING

I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB

Mileage: 96,000

20190316CrashWHEELS

I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB

Mileage: 96,000

20181025CrashWHEELS

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTAC

Mileage: 100,000

20181025CrashAIR BAGS

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTAC

Mileage: 100,000

20181025CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTAC

Mileage: 100,000

20170826CrashVEHICLE SPEED CONTROL

ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM AGAIN WHILE APPLYING BOTH FEET ON THE BRAKE PEDAL. I WAS NOT IN CONTROL OF THE VEHICLE AS IF SOMETHING WAS PRESSING THE GAS PEDAL WHILE I WAS STOPPED. IN BOTH OF THESE

Mileage: 35,000

20170311CrashSTEERING

OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS FAILING AND CAUSING THE CLUNKING NOISE AND RECOMMENDED REPLACING THIS PART FOR SAFETY REASONS. WE CONCURRED AND HAD THE WORK COMPLETED. I DISCUSSED THIS SITUATION WITH

Mileage: 15,000

20160713CrashPOWER TRAIN

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLIC

Mileage: 39,000

20160713CrashSTRUCTURE:BODY:HATCHBACK/LIFTGATE

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLIC

Mileage: 39,000

20160302CrashVEHICLE SPEED CONTROL

LETTER FROM CONSTITUENT REGARDING THE ISSUE OF UNINTENDED ACCELERATION IN TOYOTA AND LEXUS VEHICLES. *SMD 2013 TOYOTA HIGHLANDER. THE CONSUMER STATED AS SHE WAS ABOUT TO PUT THE VEHICLE IN REVERSE TO REPOSITION THE VEHICLE, IT SUDDENLY LURCHED FORWARD WITH THE ENGINE RACING . IT WAS IF THE ACCELERATOR WAS FLOORED. WITHIN A COUPLE OF SECONDS THE VEHICLE JUMPED OVER THE CEMENT PARKING BLOCK AND INTO A POLE. THE VEHICLE HAD SIGNIFICANT DAMAGE BETWEEN $13,000 AND $15,000. THE CONSUMER WAS INFORMED

20150927CrashAIR BAGS

VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED P

Mileage: 37,000

20150927CrashSTRUCTURE:BODY

VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED P

Mileage: 37,000

20150927CrashSUSPENSION

VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED P

Mileage: 37,000