TOYOTA C-HR · model year

2021 TOYOTA C-HR

38 NHTSA complaints, 7 crash reports, and 1 active recall for this specific cohort.

NHTSA overall rating

4 / 5 ★

New Car Assessment Program

The 2021TOYOTAC-HR carries 38 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 7 crashes, 0 fires, 5 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2021 C-HR is power train with 8 filings, followed by unknown or other (6) and electrical system (5). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 51 investigation files overlapping the 2021 C-HR, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

38
Complaints
7
Crashes
0
Fires
5
Injuries
0
Deaths
2021 TOYOTA C-HR — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2021 TOYOTA C-HR. Overall composite: 4.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 4.0 NHTSA NCAP of 5 stars
  • Front Crash 4.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 4.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

38 filings

Crashes Reported

7 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: 4/5 — Strong NCAP rating · Front: 4/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
POWER TRAIN8
UNKNOWN OR OTHER6
ELECTRICAL SYSTEM5
SEAT BELTS3
AIR BAGS2
FUEL/PROPULSION SYSTEM2
SERVICE BRAKES2
ENGINE2
VEHICLE SPEED CONTROL1
BACK OVER PREVENTION: WARNINGS1
LANE DEPARTURE: ASSIST1
FORWARD COLLISION AVOIDANCE: WARNINGS1
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM1
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR1
SEATS1

Recalls (1)

22V10700024/02/2022

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 C-HR vehicles. The radar sensor may not have been activated during production, making the pre-collision system (PCS) inoperative.

Recent Complaints

20260219POWER TRAIN

I was told that the bearing was going out in the transmission. Toyota is charging $11,000 to replace it. Seems to be a common occurrence amongst these vehicles.

20260128POWER TRAIN

The transmission all of a sudden started making a whistling noise. Took it to the shop for them to tell me the transmission is bad and needs replaced.

20260105UNKNOWN OR OTHER

Our family vehicle is barely 5 years old with a little over 100k miles driven and is already in need of a transmission. We invested in a Toyota because they are known for being reliable and efficient cars but now are expected to either pay 8-10k or use the C-HR as a paltry down payment of $2k for another car we would once again start paying down. This is not the product or experience we expect especially since the car was properly maintained at every step.

20251229ENGINE

My 2021 CHR, that I purchased in March 2021 with 11 miles on it, started making a noise when driving in December 2025 so I took it in to Street Toyota in Amarillo, TX on 12-27-2025. It was confirmed that the automatic transaxle needed to be replaced and it would cost $15,653.58 to replace. The cost of my car brand new was $21,000.

20251220POWER TRAIN

Electrical failure of the transmission. No inciting incident. Confirmed by the dealership who has done all maintenance on the vehicle. Vehicle suddenly cannot go above 25mph and will not shift gears. Vehicle has approx 60k miles on it.

20251027POWER TRAIN

Bought car December 2024 with 54,557 miles and had it inspected at time of purchase; inspection was fine. Car started making odd noise last week, so I took it in for an oil change and they ran diagnostics and determined it needs the transmission replaced, having 67,764 miles. Mechanic told me this is a "known issue" that Toyota is aware of this and won't recall the affected cars. It's going to cost me $12k to fix. Toyota Canada has already acknowledged there is a problem with the cars.

20251002POWER TRAIN

Transmission went out at 40 thousand miles.this car has been serviced and maintaned as directed. No rough use what so every.

20250903POWER TRAIN

Original owner. Vehicle has internal failure of transaxle at exactly 60,000 miles. All routine services for the life of the car has been completed by a Toyota dealer.

20250623POWER TRAIN

Transmission failure. Required service visits always on time with no indication of any problems. After a noticeable change in the vehicle drive and noise from the engine, the vehicle was immediately brought to the dealer service center for inspection. The dealer confirmed transmission malfunction. The dealer refused to extend the warranty which would cover a good portion of the cost. Instead they suggested full out of pocket replacement or trade and buy. Despite all this, the monthly car payment is still my responsibility. Unfortunately being a one income household, I am unable to replace or buy a replacement vehicle. After some online investigation, the transmission issue is common and documented issues in the US and CAN. In my opinion, Toyota has done nothing to remedy the known transmission issues and has total disregard for the customer. At this point, all I need is a reliable car before I return to my job as a teacher's assistance..... before school is back in session. Thank

20250124ELECTRICAL SYSTEM

The contact owns a 2021 Toyota C-HR. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. Additionally, the message "Service Vehicle Now" was displayed. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 82,000.

Mileage: 82,000

20250124ENGINE

The contact owns a 2021 Toyota C-HR. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. Additionally, the message "Service Vehicle Now" was displayed. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 82,000.

Mileage: 82,000

20241001UNKNOWN OR OTHER

On 09/12/2024 Ran over a small sharp object in the road and popped the rear drivers side tire and the tire sensor light came on. Two days later on 09/14/2024 we took the car to the dealership and had them change all four tires. We were told the mechanic found a broken off sensor in one of the tires. It was not in the blown out tire, it was in a tire that had no damage to the tire or rim. I talked to the service manager about how the sensor could have broken off the stem in side the tire. He said the mechanic was sure he didn't break the sensor off the stem when changing the tire, that it happens, the sensor can break off the stem and he has seen this before. I asked if they had saved the defected part and he said that he didn't have it and the mechanic had probably thrown it out in the trash. I asked if the manufacturer knows that sensors are just breaking off in side tires. He said he didn't see any recalls for sensors at this time. I would think the manufacturer would want to see the

20230829CrashAIR BAGS

The contact owns a 2021 Toyota C-HR. The contact stated while driving 35 mph, while depressing the brake pedal the failed to stop and the vehicle and crashed into a brick mailbox. The contact stated no warning light was illuminated. No air bags deployed, and the front driver side seat belt failed to retract. The contact sustained injuries on his neck and back and sought medical attention at a nearby hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed impound lot. The contact was informed by the impound lot, that the cause of the brake failure was due to the bolt being loose on the A-frame. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger air bag wire harness and the Anti-lock braking systems (ABS) to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

Mileage: 32,000

20230829CrashSERVICE BRAKES

The contact owns a 2021 Toyota C-HR. The contact stated while driving 35 mph, while depressing the brake pedal the failed to stop and the vehicle and crashed into a brick mailbox. The contact stated no warning light was illuminated. No air bags deployed, and the front driver side seat belt failed to retract. The contact sustained injuries on his neck and back and sought medical attention at a nearby hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed impound lot. The contact was informed by the impound lot, that the cause of the brake failure was due to the bolt being loose on the A-frame. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger air bag wire harness and the Anti-lock braking systems (ABS) to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

Mileage: 32,000

20230829CrashSEAT BELTS

The contact owns a 2021 Toyota C-HR. The contact stated while driving 35 mph, while depressing the brake pedal the failed to stop and the vehicle and crashed into a brick mailbox. The contact stated no warning light was illuminated. No air bags deployed, and the front driver side seat belt failed to retract. The contact sustained injuries on his neck and back and sought medical attention at a nearby hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed impound lot. The contact was informed by the impound lot, that the cause of the brake failure was due to the bolt being loose on the A-frame. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger air bag wire harness and the Anti-lock braking systems (ABS) to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

Mileage: 32,000

20230823UNKNOWN OR OTHER

For several weeks my car was calling 911 on its own. I took it to the dealer and they originally took a plastic cover off of the Toyota Saftey Connect System. But the car continued to call 911. So I took it back again and they decided to disconnect the system is what I was told. After that for the past 2 weeks the system has been turning off audio and stating there was a connection failure. The dealer said don't worry about that when I contacted them once more. Yesterday evening the car call emergency services again and this time since the dealer had disconnected my microphone I couldn't answer them back. I was close to the dealer and went there immediately. As sirens were blaring heading to where the car was pin pointed to be I was able to get on the phone with Toyota Saftey Connect. They informed me the airbags were showing as being deployed. I was told not to get back in the car because they could deploy at any moment. The car is at the dealership now for the 3rd time for this

20230613CrashFORWARD COLLISION AVOIDANCE

The contact owned a 2021 Toyota C-HR. The contact stated that while driving at 65 MPH, she collided with a deer attempting to cross the freeway. The contact stated that the collision was the result of the pre-collision avoidance system failing to activate. Both driver-side and passenger-side air bags were deployed. No warning lights were illuminated on the instrument panel. A police report was filed. The vehicle was towed from the scene to a tow yard, where it remained. The contact reported that two individuals were treated for injuries following the accident. The driver sustained whiplash, two herniated discs, a torn meniscus, and a torn retina. The passenger sustained whiplash and various other unspecified injuries. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired and was deemed a total loss as a result of the collision. After investigating the issue, the contact related the failure to NHTSA Campaign Number: 22V107000 (Forward Collisi

Mileage: 30,000

20230610SERVICE BRAKES

My Chr Toyota 2021 has many issues, seat belt lock I have a pair of scissors just in case, usb don't work correctly, windshield wipers gets stuck right in the middle, brakes noise, back seat rug detaching from the floor, radio, Bluetooth, front seats move forward by it self creating a safety hazard condition, I am afraid of my driver seat move forward and get me against the steering wheel and kill me, etc. I raised a complaint to Toyota Headquarters and they prepared everything for a Lemon Law , last Monday June 5th we have a mediation with Ndcs and Toyota, and my case was denied because at any given time that I have taking my vehicle to South Dade Toyota in Homestead the service dept. Manager [XXX] refused to document the issues and only offer car wash. Since my paper work from the Dealer is limited they denied my case don't taking in consideration my and my family safety. My vehicle was at the dealer order by Toyota Headquarters were the Dealer offer me a car loaner for them to keep

20230610SEAT BELTS

My Chr Toyota 2021 has many issues, seat belt lock I have a pair of scissors just in case, usb don't work correctly, windshield wipers gets stuck right in the middle, brakes noise, back seat rug detaching from the floor, radio, Bluetooth, front seats move forward by it self creating a safety hazard condition, I am afraid of my driver seat move forward and get me against the steering wheel and kill me, etc. I raised a complaint to Toyota Headquarters and they prepared everything for a Lemon Law , last Monday June 5th we have a mediation with Ndcs and Toyota, and my case was denied because at any given time that I have taking my vehicle to South Dade Toyota in Homestead the service dept. Manager [XXX] refused to document the issues and only offer car wash. Since my paper work from the Dealer is limited they denied my case don't taking in consideration my and my family safety. My vehicle was at the dealer order by Toyota Headquarters were the Dealer offer me a car loaner for them to keep

20230610SEATS

My Chr Toyota 2021 has many issues, seat belt lock I have a pair of scissors just in case, usb don't work correctly, windshield wipers gets stuck right in the middle, brakes noise, back seat rug detaching from the floor, radio, Bluetooth, front seats move forward by it self creating a safety hazard condition, I am afraid of my driver seat move forward and get me against the steering wheel and kill me, etc. I raised a complaint to Toyota Headquarters and they prepared everything for a Lemon Law , last Monday June 5th we have a mediation with Ndcs and Toyota, and my case was denied because at any given time that I have taking my vehicle to South Dade Toyota in Homestead the service dept. Manager [XXX] refused to document the issues and only offer car wash. Since my paper work from the Dealer is limited they denied my case don't taking in consideration my and my family safety. My vehicle was at the dealer order by Toyota Headquarters were the Dealer offer me a car loaner for them to keep

Compare 2021TOYOTAC-HR to Similar Vehicles

NHTSA Investigations 1 Open

View all investigations

Frequently Asked Questions

How many complaints does the 2021 TOYOTA C-HR have?
The 2021 TOYOTA C-HR has 38 NHTSA complaints, 7 crashes, 0 fires, 5 injuries, and 0 deaths reported.
What is the safety rating for the 2021 TOYOTA C-HR?
The 2021 TOYOTA C-HR received an overall NHTSA safety rating of 4/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2021 TOYOTA C-HR?
Yes, the 2021 TOYOTA C-HR has 1 recall(s). The most common affected component is FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2021 TOYOTA C-HR?
The most-complained component for the 2021 TOYOTA C-HR is POWER TRAIN with 8 complaints. Other frequently reported areas include UNKNOWN OR OTHER and ELECTRICAL SYSTEM.
Is the 2021 TOYOTA C-HR safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2021 TOYOTA C-HR has an NHTSA safety rating of 4/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.