Total Complaints
155 filings
TOYOTA AVALON · model year
155 NHTSA complaints, 17 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997TOYOTAAVALON carries 155 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 17 crashes, 0 fires, 13 injuries, and 2 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 AVALON is steering:rack and pinion with 24 filings, followed by suspension:front:macpherson strut (11) and suspension:front (10). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 51 investigation files overlapping the 1997 AVALON, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
155 filings
Crashes Reported
17 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STEERING:RACK AND PINION | 24 |
| SUSPENSION:FRONT:MACPHERSON STRUT | 11 |
| SUSPENSION:FRONT | 10 |
| TIRES | 9 |
| VEHICLE SPEED CONTROL | 8 |
| STEERING:RACK AND PINION:RACK | 6 |
| SUSPENSION | 6 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 5 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 4 |
| STEERING | 4 |
| AIR BAGS:FRONTAL | 3 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS | 3 |
| UNKNOWN OR OTHER | 3 |
| STEERING:HYDRAULIC POWER ASSIST:PUMP | 3 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 2 |
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. WHILE DRIVING 40 MPH, THE REAR PASSENGER TIRE MADE LOUD NOISES. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATERAL ARM SNAPPED OFF THE SUBFRAME DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000. UPDATED 11/03/16*LJ *TR
Mileage: 139,000
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. WHILE DRIVING 40 MPH, THE REAR PASSENGER TIRE MADE LOUD NOISES. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATERAL ARM SNAPPED OFF THE SUBFRAME DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000. UPDATED 11/03/16*LJ *TR
Mileage: 139,000
WHEN I BROUGHT MY CAR INTO THE TIRE DEALERSHIP WHERE I HAD PURCHASED MY TIRES COMPLAINING OF A SHAKING STEERING WHEEL (THINKING ONE OF MY TIRES HAD LOST A BALANCE WEIGHT), THAT'S WHEN I DISCOVERED 3 OF THE 4 TIRES I HAD PURCHASED A YEAR AGO SEPTEMBER (AND WHICH HAD ONLY 14,000 MILES OF WEAR) HAD ALL EXPERIENCED THE STEEL BELT SEPARATING INSIDE THE TIRE. UPDATED 09/02/15*LJ UPDATED 10/31/2017*CN
MAKING A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN, GOING APPROX. 10 MPH, THE RIGHT FRONT TIRE (ONLY) BUMPED INTO A RAILROAD TRACK AND THE SENSORS TOLD THE CAR IT HAD A FRONT END COLLISION AND BOTH AIRBAGS DEPLOYED EVEN THOUGH NO ONE WAS IN THE PASSENGER SEAT. THIS EXPLOSION BUSTED THE FRONT WINDSHIELD, PASSENGER SIDE GLASS, KNOCKED THE FRONT GRILL OFF, ETC.. AS THE DRIVER MY FACE WAS CUT AND MY LEFT EYE LENS WAS BLOWN OUT FROM THE EXPLOSION AND FLYING SHRAPNEL AND SO I NOW HAVE A TRANSPLANTED LEFT EYE LENS WITH A SERIAL NUMBER AND POOR EYESIGHT. *TR
Mileage: 220,000
THE TUBING FROM THE FILLER NECK TO THE FUEL TANK IS SUBJECT TO RUST. THE RUST RESULTS IN HOLES IN THE TUBE. FUEL SPILLS OUT DURING REFUELING AND ACCELERATION. *JS
Mileage: 170,000
AUTO LOCKING SYSTEM LOCKS DOORS WHILE DOORS ARE OPEN OR CLOSED AND YOU ARE GETTING OUT OF CAR OR PUTTING GROCERS IN IF UR KEYS ARE IN CAR IT STILL LOCKS I HAVE BEEN LOCKED OUT MANY TIMES IT IS VERY FRUSTRATING AND DANGEROUS ESPECIALLY WHEN UR DAUGHTER BORROWS YOUR CAR AND GETS HER9 MONTH OLD BABY LOCKED IN AT 95 DEGREES AT 11AM IN FLORIDA IN THE SUN IN A PARKING LOT.THE LOCKSMITH COULD NOT OPEN THE DOOR CAUSE EVERY TIME HE POP THE LOCK THE SYSTEM WOULD RELOCK IT SELF IMMEDIATELY .THIS IS A REAL PROBLEM .SOME TIMES IT LOCKS ITSELF IN SECONDS OR MINS.IT HAS A MIND OF ITS OWN. *TR
Mileage: 142,206
AUTO LOCKING SYSTEM LOCKS DOORS WHILE DOORS ARE OPEN OR CLOSED AND YOU ARE GETTING OUT OF CAR OR PUTTING GROCERS IN IF UR KEYS ARE IN CAR IT STILL LOCKS I HAVE BEEN LOCKED OUT MANY TIMES IT IS VERY FRUSTRATING AND DANGEROUS ESPECIALLY WHEN UR DAUGHTER BORROWS YOUR CAR AND GETS HER9 MONTH OLD BABY LOCKED IN AT 95 DEGREES AT 11AM IN FLORIDA IN THE SUN IN A PARKING LOT.THE LOCKSMITH COULD NOT OPEN THE DOOR CAUSE EVERY TIME HE POP THE LOCK THE SYSTEM WOULD RELOCK IT SELF IMMEDIATELY .THIS IS A REAL PROBLEM .SOME TIMES IT LOCKS ITSELF IN SECONDS OR MINS.IT HAS A MIND OF ITS OWN. *TR
Mileage: 142,206
AUTO LOCKING SYSTEM LOCKS DOORS WHILE DOORS ARE OPEN OR CLOSED AND YOU ARE GETTING OUT OF CAR OR PUTTING GROCERS IN IF UR KEYS ARE IN CAR IT STILL LOCKS I HAVE BEEN LOCKED OUT MANY TIMES IT IS VERY FRUSTRATING AND DANGEROUS ESPECIALLY WHEN UR DAUGHTER BORROWS YOUR CAR AND GETS HER9 MONTH OLD BABY LOCKED IN AT 95 DEGREES AT 11AM IN FLORIDA IN THE SUN IN A PARKING LOT.THE LOCKSMITH COULD NOT OPEN THE DOOR CAUSE EVERY TIME HE POP THE LOCK THE SYSTEM WOULD RELOCK IT SELF IMMEDIATELY .THIS IS A REAL PROBLEM .SOME TIMES IT LOCKS ITSELF IN SECONDS OR MINS.IT HAS A MIND OF ITS OWN. *TR
Mileage: 142,206
I WAS ON MY WAY TO COLLEGE AT 7:45 A.M HEADING HIGHWAY 72 WEST. MY CAR STARTED TO ACCELERATED FROM 75MPH TO 100 MPH. I PUSHED, PRESSED, AND PUMPED MY BRAKES THAT WOULDN'T WORK. I PRESSED DOWN MY EMERGENCY BRAKE WHICH DID NOT WORK EITHER. I TRAVELED ABOUT TEN TO FIFTEEN MINUTES BEFORE CAR JUST SUDDENLY CAME TO A STOP SMOKING FROM MY TIRES AND UNDER THE HOOD. I IMMEDIATELY JUMPED OUT OF THE CAR SCREAMING THANKING GOD FOR MY LIFE HE SPARED. I WAS TRAUMATIZED AT THIS POINT. I DID COME TO MYSELF AND DIALED 911 FOR THE FIRE TRUCKS BECAUSE MY CAR WAS SMOKING SO BAD.NEXT DAY TOYOTA COMPANY SAID IT WAS MY COIL PACK AND CHARGED ME TO FIX IT BUT I AM NOW TERRIFIED OF THIS CAR AND REFUSE TO DRIVE IT ANYMORE. I HAVE SINCE HAD SEVERE NIGHTMARES EVERY NIGHT SINCE THIS ACCIDENT THAT COULD'VE BEEN DEADLY. *TR
Mileage: 295,000
I WAS ON MY WAY TO COLLEGE AT 7:45 A.M HEADING HIGHWAY 72 WEST. MY CAR STARTED TO ACCELERATED FROM 75MPH TO 100 MPH. I PUSHED, PRESSED, AND PUMPED MY BRAKES THAT WOULDN'T WORK. I PRESSED DOWN MY EMERGENCY BRAKE WHICH DID NOT WORK EITHER. I TRAVELED ABOUT TEN TO FIFTEEN MINUTES BEFORE CAR JUST SUDDENLY CAME TO A STOP SMOKING FROM MY TIRES AND UNDER THE HOOD. I IMMEDIATELY JUMPED OUT OF THE CAR SCREAMING THANKING GOD FOR MY LIFE HE SPARED. I WAS TRAUMATIZED AT THIS POINT. I DID COME TO MYSELF AND DIALED 911 FOR THE FIRE TRUCKS BECAUSE MY CAR WAS SMOKING SO BAD.NEXT DAY TOYOTA COMPANY SAID IT WAS MY COIL PACK AND CHARGED ME TO FIX IT BUT I AM NOW TERRIFIED OF THIS CAR AND REFUSE TO DRIVE IT ANYMORE. I HAVE SINCE HAD SEVERE NIGHTMARES EVERY NIGHT SINCE THIS ACCIDENT THAT COULD'VE BEEN DEADLY. *TR
Mileage: 295,000
NOISE COMING FROM REAR OF CAR, UPON INSPECTION, REAR SUSPENSION CROSSMEMBER WAS RUSTED OUT. NO OTHER SIGNIFICANT RUST UNDER CAR. CROSSMEMBER FAILED PREMATURELY. *TR
Mileage: 240,000
NOISE COMING FROM REAR OF CAR, UPON INSPECTION, REAR SUSPENSION CROSSMEMBER WAS RUSTED OUT. NO OTHER SIGNIFICANT RUST UNDER CAR. CROSSMEMBER FAILED PREMATURELY. *TR
Mileage: 240,000
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, THE CONTACT WAS NOTIFIED THAT THE DRIVER SIDE CONTROL ARM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, SHORTLY AFTER LEAVING THE DEALER THE VEHICLE BEGAN TO SWERVE FROM SIDE TO SIDE ABNORMALLY. THE VEHICLE WAS TAKEN BACK TO THE LOCAL MECHANIC WHO WAS THEN UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE FAILURE WAS NOT CORRECTED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000.
Mileage: 130,000
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN ANY DIRECTION. THE DEALER AND MANUFACTURER WERE CONTACTED BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,970 AND THE CURRENT MILEAGE WAS 96,000.
Mileage: 95,970
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON XLS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE ABNORMALLY ACCELERATED TO 60 MPH. THE VEHICLE WOULD NOT STOP OR DECELERATE DESPITE THE CONTACTS BRAKING ATTEMPTS. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE WAS TURNED OFF IN ORDER TO STOP THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE THROTTLE BODY CABLE DID NOT APPEAR TO BE STUCK OR DEFECTIVE. ONCE THE VEHICLE WAS RESTARTED, THE ENGINE RPMS RAPIDLY INCREASED TO 7500. AFTER WAITING FIVE MINUTES THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT HE WOULD BE TAKING THE VEHICLE FOR DIAGNOSIS TO DETERMINE THE FAILURE. THE FAILURE MILEAGE WAS 297,000.
Mileage: 297,000
DRIVER WAS ATTEMPTING TO PARK IN A LEGAL PARKING SPACE IN THE LAST ROW OF PARKING LOT ON 9 MULE RD TOMS RIVER NJ- NOSE IN. WEATHER GOOD. CAR ACCELERATED OVER THE CURB COMING TO REST IN DRAINAGE DITCH THAT BACKS TO THE LOT. AIR BAG INFLATED AND DRIVER WAS PINNED AND NECK BROKEN. THE CAR WAS TOTALED AND DRIVER TAKEN BY AMBULANCE TO HOSPITAL. NO PAST EXPERIENCE WITH UNEXPLAINED ACCELERATION - ONLY TIME IT EVER HAPPENED. NO OTHER CARS INVOLVED IN ACCIDENT AND DRIVER WAS ALONE IN VEHICLE. POLICE REPORT FILED. INSURANCE COMPANY TOOK POSSESSION OF CAR. *CN
Mileage: 49,655
MY FATHER LOST CONTROL OF HIS VEHICLE, A 1997 TOYOTA AVALON AND CRASHED INTO TWO UTILITY POLES ON MISSION VILLAGE DRIVE, SAN DIEGO, CA. HE SUBSEQUENTLY DIED OF COMPLICATIONS FROM HIS INJURIES TO HIS HEAD AND LOWER EXTREMITIES. THE VEHICLE WAS COMPLETELY DESTROYED. *TR UPDATED IVOQ 09/02/10*JB UPDATE 9/19/2011*CW
MY FATHER LOST CONTROL OF HIS VEHICLE, A 1997 TOYOTA AVALON AND CRASHED INTO TWO UTILITY POLES ON MISSION VILLAGE DRIVE, SAN DIEGO, CA. HE SUBSEQUENTLY DIED OF COMPLICATIONS FROM HIS INJURIES TO HIS HEAD AND LOWER EXTREMITIES. THE VEHICLE WAS COMPLETELY DESTROYED. *TR UPDATED IVOQ 09/02/10*JB UPDATE 9/19/2011*CW
TL*THE CONTACT OWNS A 1997 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A NOISE COMING FROM THE FRONT DRIVER'S SIDE SEAT BELT SYSTEM. SUDDENLY, THE SEAT BELT RETRACTOR FAILED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND MILEAGES WERE UNKNOWN.
CONTINUOUS LOSS OF POWER STEERING FLUID. STEERING FELT TIGHT. RACK AND PINION AND POWER STEERING PUMP HAD TO BE REPLACED AT 99,000 MILES. NOTICED A LARGE NUMBER OF COMPLAINTS ON NHTSA WEBSITE FOR THIS PROBLEM. *TR
Mileage: 99,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.