2009 SMART FORTWO

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.

The contact owns a 2009 Smart Fortwo. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power. The vehicle was turned off, the contact waited, and then restarted the vehicle, and the vehicle operated as needed. The failure had occurred several times while driving. The contact stated that while depressing the brake pedal, the vehicle failed to brake immediately and drifted to the left. The brake pedal was depressed to the floorboard for the vehicle to come to a stop. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed that the ABS was faulty and retrieved Diagnostic Trouble Codes: 1314 and C1443. The contact stated that the front brake pads were replaced by the dealer, and the rear brake pads were replaced by a certified mechanic. The vehicle was not repaired for the failure to accelerate, and the failure persisted. The vehicle was purchased on July 17, 2025, and the seller kept the repair issues with the vehi

Mileage: 74,254

The contact owns a 2009 Smart Fortwo. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power. The vehicle was turned off, the contact waited, and then restarted the vehicle, and the vehicle operated as needed. The failure had occurred several times while driving. The contact stated that while depressing the brake pedal, the vehicle failed to brake immediately and drifted to the left. The brake pedal was depressed to the floorboard for the vehicle to come to a stop. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed that the ABS was faulty and retrieved Diagnostic Trouble Codes: 1314 and C1443. The contact stated that the front brake pads were replaced by the dealer, and the rear brake pads were replaced by a certified mechanic. The vehicle was not repaired for the failure to accelerate, and the failure persisted. The vehicle was purchased on July 17, 2025, and the seller kept the repair issues with the vehi

Mileage: 74,254

The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer scheduled an appointment at the dealer; however, the dealer contacted the contact and decline to honor the recall repair appointment. The contact contacted two dealers and was informed that they do not perform repair on Mercedes-Benz Smart Cars. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2009 Mercedes-Benz Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted and informed the contact that they did not service Smart vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When starting the car, the transmission will not respond to the shifter being put into any gear. A computer diagnostic says it is a communications issue. Mercedes, who sold the car to me new, refuses to do any repair work as they have discontinued Smart sales in the US. If the communications for the transmission fails during operation, this will be very dangerous. There are numerous reports on the internet of similar issues and owners trying to repair this themselves. Mercedes needs to be forced to repair what they have sold and represented. If this is a software update issue, who has the software to fix this issue? It is outrageous that NHTSA has not enforced these issues with Mercedes Benz of America.

The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the tire pressure warning light was illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact also received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) however, parts to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000. Parts distribution disconnect.

Mileage: 37,000

The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the tire pressure warning light was illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact also received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) however, parts to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000. Parts distribution disconnect.

Mileage: 37,000

The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the tire pressure warning light was illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact also received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) however, parts to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000. Parts distribution disconnect.

Mileage: 37,000

2008 Smart Fortwo has a recall open for reprograming the transmission computer because of rough shifting and bucking while shifting and lugging the engine to much before down shifting. Mine is a 2008 but the VIN was not included in the recall and I am having the same problems with mine. Can mine be added to the recall?

The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle was not repaired but was pending repairs. The independent mechanic had to order the parts for the repair. The dealer was contacted however, the dealer was unable to confirm when the part would be available. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000.

Mileage: 127,000

Fuel pump connectors cracked leaking fuel.

Electric fuel pump inlet and outlet nipples to fuel hoses broke and caused fuel leakage.

The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact stated while attempting to have the vehicle repaired under NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) but was denied repair due to the vehicle being a smart car. The manufacturer was informed of failure and told the contact that since the vehicle was not a Mercedes-Benz vehicle, they would not honor the recall repair. Parts distribution disconnect.

I AM WRITING TO YOU TO VOICE A COMPLAINT I HAVE WITH MERCEDES-BENDS USA, LLC'S RECALL OF THEIR SMART VEHICLES, RECALL CAMPAIGN # 2018060010. IT CALLS FOR REPLACEMENT OF THE REAR INSULATION MAT, THAT IF NOT REPLACE COULD POTENTIALLY CAUSE A FIRE IN THE ENGINE COMPARTMENT. I HAVE CALLED SEVERAL OF THE LOCAL MERCEDES-BENDS DEALERSHIPS AND HAVE FOUND THAT THE NEAREST DEALERSHIP THAT CAN REPLACE THE MAT IS EITHER IN SALT LAKE CITY, UTAH OR SEATTLE WASHINGTON. I RESIDE IN HELENA MONTANA WHICH IS 485 MILES FROM SALT LAKE AND 590 MILES FROM SEATTLE. THESE DISTANCES ARE TOTALLY IMPRACTICAL FOR ME TO DRIVE TO WITH THIS VEHICLE. PLEASE REQUIRE MERCEDES-BENDS TO ESTABLISH A SMART MAINTENANCE FACILITY IN CLOSER PROXIMITY TO HELENA.

I SENT AN EMAIL NOT TO LONG AGO REGARDING MY SMARTFORTWO. I WANTED TO CANCEL OR DELETE MY COMPLAINT. APPEARS THAT MY ISSUE HAS NOTHING TO DO WITH KEY REPROGRAMMING. MY ISSUE IS LIKELY CLUTCH / ACTUATOR ISSUE. PLEASE CANCEL, DELETE, IGNORE THE COMPLAINT THAT IS IN ERROR. *TR

APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL MODULE, TRANSPONDER, OR WHAT. I DO KNOW THAT MANY OWNERS ARE FACING THE SAME CHALLENGE. NO NEED FOR A KEY REMAKE, THE KEYS JUST DO NOT TURN THE CAR ON AT ALL. THE PROGRAMMING EQUIPMENT AND OR ALL THAT TROUBLESHOOTING YET MERCEDES TOP EXECUTIVES HAVE NOT AND WILL NOT ADDRESS OWNER CONCERNS. I CAN PULL INTO A PARKING LOT, HANDLE MY BUSINESS IN LETS SAY A SUPERMARKET. COME BACK OUT TO THE CAR AND PUT IN REVERSE AND ONLY N (NEUTRAL) APPEARS. I HAVE TO GO FROM NEUTRAL TO DRIVE THEN REVERSE FOR THE VEHICLE TO GO INTO REVERSE. I BOUGHT THIS VEHICLE WITH 5 MILES ON IT AND HAVE OVER 100K. ONE DAY ON THE WAY TO WORK IT SHOOK BAD. I PULLED OVER. HAD TO BE TOWED BECAUSE THE KEY WOULD NOT TURN

APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL MODULE, TRANSPONDER, OR WHAT. I DO KNOW THAT MANY OWNERS ARE FACING THE SAME CHALLENGE. NO NEED FOR A KEY REMAKE, THE KEYS JUST DO NOT TURN THE CAR ON AT ALL. THE PROGRAMMING EQUIPMENT AND OR ALL THAT TROUBLESHOOTING YET MERCEDES TOP EXECUTIVES HAVE NOT AND WILL NOT ADDRESS OWNER CONCERNS. I CAN PULL INTO A PARKING LOT, HANDLE MY BUSINESS IN LETS SAY A SUPERMARKET. COME BACK OUT TO THE CAR AND PUT IN REVERSE AND ONLY N (NEUTRAL) APPEARS. I HAVE TO GO FROM NEUTRAL TO DRIVE THEN REVERSE FOR THE VEHICLE TO GO INTO REVERSE. I BOUGHT THIS VEHICLE WITH 5 MILES ON IT AND HAVE OVER 100K. ONE DAY ON THE WAY TO WORK IT SHOOK BAD. I PULLED OVER. HAD TO BE TOWED BECAUSE THE KEY WOULD NOT TURN

I RECEIVED A LETTER FROM MERCEDES BENZ ON MONDAY 5/4/2020 LETTING ME KNOW THAT THERE WAS A RECALL ON MY CAR, A REAR INSULATION MAT IN THE ENGINE COMPARTMENT NEEDS TO BE CHANGED OUT TO AVOID A POSSIBLE ENGINE FIRE. I CALLED THE MB DEALERSHIP IN ANCHORAGE AND WAS TOLD THEY DO NOT WORK ON SMART VEHICLES. I CALLED THE PHONE NUMBER FOR MBUSA TO FIND A DEALERSHIP OR AN APPROVED TECH TO MAKE THE REPAIR. I LEFT A MESSAGE AND WAS CALLED BACK YESTERDAY 5/7/2020 BY [XXX]. HE TOLD ME THAT THERE WERE NO DEALERSHIP OR APPROVED REPAIR CENTERS IN ALASKA AND THAT SINCE I CHOSE TO LIVE REMOTE THAT 'UNFORTUNATELY' IT'S MY PROBLEM. I WROTE A LETTER TO THE COMPANY OFFERING THE SAME POSSIBLE OPTIONS TO GET IT FIXED THAT I HAD SUGGESTED TO HIM; 1) SEND THE PART AND I'LL FIX IT MYSELF; 2) SEND THE PART TO AN INDEPENDENT SHOP OF MY CHOICE AND PAY THEM TO FIX IT OR 3) SEND A TECHNICIAN TO THE MERCEDES BENZ DEALERSHIP IN ANCHORAGE TO PERFORM THE SAFETY RECALL REPAIR. THE LETTER WAS SENT BACK TO HIM AND HE

Mileage: 41,000

TODAY I RECEIVED A THIRD (3RD) RECALL NOTIFICATION FOR MY 2009 SMART FOUR TWO COUPE REAR ENGINE INSULATION MAT. THE NOTICE STATES THE CURRENT MAT COULD INCREASE THE RISK OF FIRE. EACH TIME I HAVE CONTACTED THE DEALER (55 MILES DISTANT) THEY HAVE INFORMED THEY ARE OUT OF STOCK OF THIS ITEM. I'VE ASKED THEM TO NOTIFY ME WHEN THE ITEM IS IN STOCK. I HAVE NEVER BEEN NOTIFIED. COULD YOU PLEASE LOOK INTO THIS APPARENT FIRE HAZARD. THIS HAS BEEN GOING ON FOR ALMOST 2 YEARS. I WOULD BE HAPPY TO INSTALL THIS EASY FIX IF THEY WOULD SEND ME THE INSULATION PAD ITSELF.

Mileage: 56,000

CAR DOESN'T SHIFT FROM PARK TO REVERSE OR IT GOES INTO NEUTRAL THIS IS A SAFETY ISSUE .IM NOT THE ONLY PERSON WITH THIS ISSUE AND APPARENTLY SMART KNOWS OF THIS PROBLEM.THIS PROBLEM IS PUTTING PEOPLE INTO NEUTRAL WHEN THEY START AND LEAVING YOU IN THE ROAD..THEY NEED TO BE HELD RESPONSIBLE AND KNOWINGLY PUTTING PEOPLE AT RISK. I WAS SITTING IN A PARKING LOT WHEN I COULDN'T SHIFT INTO REVERSE . I'VE READ AND HEARD FROM OTHERS SMART IS SAYING A SOFTWARE ERROR

Mileage: 29,600