Total Complaints
3 filings
RAM PROMASTER 2500 · model year
2020 RAM PROMASTER 2500
3 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2020RAMPROMASTER 2500 carries 3 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 PROMASTER 2500 is power train with 2 filings, followed by structure:body (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 7 investigation files overlapping the 2020 PROMASTER 2500, and 4 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
3
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| POWER TRAIN | 2 |
| STRUCTURE:BODY | 1 |
Recent Complaints
20250321POWER TRAIN
The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The check engine warning light was illuminated. The contact depressed the accelerator to the floorboard and the vehicle failed to respond; and the vehicle lost automotive power. The vehicle was taken to the dealer where the contact purchased the vehicle and was informed that the vehicle was under recall. The dealer repaired the vehicle under recall. On a separate occasion, the contact attempted to reverse, and the vehicle failed to respond, with an abnormal sound coming from the vehicle. The vehicle was then taken to the current dealer where the vehicle was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had exceeded a reasonable amount of t
Mileage: 125,000
20231201POWER TRAIN
The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact turned off and restarted the vehicle but was not able shift into drive (D). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic determined that the transmission clutches and several gears had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated he had recently had NHTSA Campaign Number: 23V301000 (Power Train) and was not sure if the recall was related to the failure. The failure mileage was unknown.
20231003STRUCTURE:BODY
Driver side door patch failed. Can not keep door closed.
Compare 2020RAMPROMASTER 2500 to Similar Vehicles
NHTSA Investigations 4 Open
PE26002Preliminary EvaluationOpen
Loss of Power Steering Assist
RQ25003Recall QueryOpen
Post Recall Remedy Brake Transmission Shift Interlock (BTSI) Failure
PE24009Preliminary EvaluationOpen
2022 RAM Transmission Snap Ring Failure
EA23001Engineering AnalysisOpen
High pressure fuel pump failure
PE21021Preliminary EvaluationClosed
High pressure fuel pump failure
Frequently Asked Questions
How many complaints does the 2020 RAM PROMASTER 2500 have?▼
The 2020 RAM PROMASTER 2500 has 3 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2020 RAM PROMASTER 2500?▼
The most-complained component for the 2020 RAM PROMASTER 2500 is POWER TRAIN with 2 complaints. Other frequently reported areas include STRUCTURE:BODY.
Is the 2020 RAM PROMASTER 2500 safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.