2023 RAM PROMASTER
39 complaints filed with NHTSA.
NHTSA Safety Rating
Complaints by Component
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 6 |
| STEERING | 6 |
| UNKNOWN OR OTHER | 5 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 4 |
| ENGINE | 4 |
| ENGINE AND ENGINE COOLING | 4 |
| SERVICE BRAKES | 2 |
| EXTERIOR LIGHTING | 1 |
| STRUCTURE:BODY | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| POWER TRAIN | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| LANE DEPARTURE: WARNING | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
Recalls (5)
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protect
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraint
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rear
STRUCTURE:BODY:DOOR
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbe
Recent Complaints
Nothing has occurred, yet. I was told by Dodge representative, Riazen on 12/6/2025 âDO NOT DRIVEâ as a result of the safety recall. As it is reported that 300,000 vehicle are affected by this recall I am terrified of driving my RV! I have initiated a vehicle buyback letter with John Elkann, and complaints with the CT Attorney General, CT Consumer Protection, CT Lemon Law, and BBB.
The contact owns a 2023 Ram ProMaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up
Unsafe to operate Commercial use Financial harm Manufacturer unresponsive Safety issue Recall with no remedy Loss of use
The contact owns a 2023 Ram ProMaster 3500. The contact stated that while the vehicle was idling, there was an abnormal sound coming from the engine compartment. The contact checked under the hood and saw that the cooling fan was making a whirring" sound. The contact stated there was no warning light illuminated. The contact stated that the fan was revolving very slowly, and when the fan was touched, there was resistance while revolving. The contact had received notification of NHTSA Campaign Nu
Mileage: 5,275
Power steering failure and tech said it was corrosion of wire harness and not considered a mechanical failure. Water had entered the power steering rack and harness. Pump and rack need to be replaced as well. Driving on highway and power steering gave out without warning. Had to pull to the side of the road. Safety at risk.
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The emergency call / SOS system in my van has never worked. I have taken it in multiple times over the last 3 years to have this repaired to no avail. This is an advertised safety feature of the vehicle and has never worked properly and the dealership has avoided permanently fixing the problem for over 2 years now. I believe the problem is caused by an electrical shortage from bad factory seams on the roof leaking into the Emergency call unit.
The contact owns a 2023 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available
The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that
Mileage: 30,000
The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that
Mileage: 30,000
The contact owns a 2023 Ram Promaster 3500. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the power steering and several other unknown warning lights illuminated. In addition, the contact stated that the steering wheel failed to turn in the intended direction. The contact stated that the day prior, the contact was aware of some unusual steering issues; however, the power steering feature was operational. The vehicle was taken to the dealer, where it
Mileage: 75,000
Blind Spot Alert Unavailable. Service Required. Randomly occurs with potential for accidents while changing lanes. Dealer confirmed event but was unable to resolve. Appears many Promasters since 2021 experience same problem.
Initial Diagnosis: We had the vehicle towed to a dealership for repair after losing steering while driving. The dealer's service department informed us that the issue was caused by water and corrosion in the electric power steering rack. They also indicated that this is a known issue, suggesting that the wiring harness seals are failing and allowing water to damage the system. Video the dealership sent us of the issue can be seen at [XXX] Repair Timeline: On July 30, 2025 I was informed that
My company issued 2023 Ram Promaster has an issue with the cab filling up with raw gas fumes during hot weather. They are very over bearing, make breathing difficult and of course they are flammable. I've taken it to the dealership 4 times now over the past year. The first 3 times they've said they can't replicate it and they don't smell anything. One dealership did try replacing the evap canister and fuel tank pressure sensor but this did not fix the issue. Eventually I determined the source of
The contact owns a 2023 Ram ProMaster 1500 used as a company vehicle. The contact stated that on various occasions, employees reported that while driving at various speeds, the power steering remained intermittently disabled. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was not duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure
Mileage: 60,000
The oil pan for the van was damaged due to debris picked up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents such incidents to occur. The vehicle was repaired for $10,172 by budget as this was a rental van. Attached are the documents pertaining to this repair.
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicleâs Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. ï· How was your safety or the safety of others put at risk? Yes ï· Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership was unable to duplicate issue on a test drive, but an independent service center (Safelite Auto