Total Complaints
55 filings
RAM 2500 · model year
55 NHTSA complaints, 3 crash reports, and 7 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2023RAM2500 carries 55 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 1 fire, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 2500 is engine with 11 filings, followed by exterior lighting (8) and electrical system (8). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 2 investigation files overlapping the 2023 2500. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
55 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ENGINE | 11 |
| EXTERIOR LIGHTING | 8 |
| ELECTRICAL SYSTEM | 8 |
| POWER TRAIN | 4 |
| SERVICE BRAKES | 3 |
| UNKNOWN OR OTHER | 3 |
| AIR BAGS | 3 |
| STEERING | 3 |
| VISIBILITY/WIPER | 2 |
| STRUCTURE:BODY | 2 |
| SERVICE BRAKES, HYDRAULIC | 2 |
| WHEELS | 2 |
| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) | 1 |
| VISIBILITY:WINDSHIELD WIPER/WASHER | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
STEERING:STEERING CONTROL MODULE
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal w
BACK OVER PREVENTION:DISPLAY FUNCTION
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Ve
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ra
POWER TRAIN:AUTOMATIC TRANSMISSION
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
ELECTRICAL SYSTEM:WIRING:RELAYS/SOLENOIDS
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
BACK OVER PREVENTION:DISPLAY FUNCTION
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 1500 and 2023 Ram 2500 vehicles. The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Feder
POWER TRAIN:AUTOMATIC TRANSMISSION
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500, 2500, and 3500 vehicles. An insufficient weld in the transmission control unit can allow transmission fluid to leak on to electrical components, resulting in a loss of drive power or loss of park function.
Vehicle: 2023 Ram 2500 Diesel (6.7L Cummins) â approx. 36,000 miles, under factory warranty Complaint Summary: Our 2023 Ram 2500 diesel is producing visible smoke from the engine bay and a persistent ticking/clicking noise from the engine. This occurs while driving and at idle. We have video evidence of smoke coming from under the hood and recordings of the abnormal engine noise. Safety Concerns: The smoke creates a serious fire hazard and risk of mechanical failure. Engine-bay smoke can indicate an electrical short, fuel or oil leak, overheating component, or exhaust/turbo malfunction. This poses a risk of engine compartment fire, including the possibility of fire after the vehicle is turned off. NHTSA Recall 23V-060 for 2021â2023 Ram HD diesels describes electrical failures that can cause under-hood fires, showing this vehicle line has known fire-related safety issues. The smoke also presents a health and inhalation risk, especially to our children who ride in the vehicle. Die
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec â the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was for
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec â the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was for
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec â the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was for
The contact owned a 2023 Ram 2500. The contact stated that while the vehicle was parked in his driveway, it had spontaneously caught fire. The contact had been alerted by a neighbor when the contact observed the vehicle engulfed in flames from the front end into the passenger cabin. The contact stated that the fire department was called and extinguished the fire using water and chemicals. The contact stated that his insurance provider had declared the vehicle a total loss. The vehicle was still in his driveway. The contact stated that the heat from the fire had damaged the driveway and the garage. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V060000 (Electrical System). When the contact checked his VIN, it was not part of the recall selection. The failure mileage was approximately 57,000.
Mileage: 57,000
Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alignment or front end suspension, ball joint or tie rods. After 3 days sitting in the shop I was once again told nothing is wrong, alignment is perfect and it was my fault, either driving habits, not rotating tires every 2500 miles, ect. After picking the truck up and driving less than 20 miles the transmission started slipping. Call the dealership about the concern and they have ceased communication. Was advised to go online for an appointment which is more than 2 weeks out. Upon reviewing the specs for the alignment, it appears they are relying on specs for a standard ram 2500 vs a ram reb
Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alignment or front end suspension, ball joint or tie rods. After 3 days sitting in the shop I was once again told nothing is wrong, alignment is perfect and it was my fault, either driving habits, not rotating tires every 2500 miles, ect. After picking the truck up and driving less than 20 miles the transmission started slipping. Call the dealership about the concern and they have ceased communication. Was advised to go online for an appointment which is more than 2 weeks out. Upon reviewing the specs for the alignment, it appears they are relying on specs for a standard ram 2500 vs a ram reb
My 2023, Ram 2500 truck with a Cummins 6.7L diesel engine has a known defect with the grid heater bolt. This bolt can loosen or break off, falling into the engine and causing catastophic engine failure. This creates a suddne loss of power, espcially dangerous when towing heavy loads at highway speeds. Numerous owners have reported this issue, yet no recall has been issued. I request investigation and action to protect driver safety.
There appears to be leaking from the dipstick tube. Transmission lurches when accelerating and decelerating. Eddies Repair in Pagosa Springs Colorado looked at the vehicle and suggested there may be a recall on this issue. When looking up the vin my vehicle is not included in recall ZA3. I purchased this truck in March 2025 and it has been an issue from then.
The contact owns a 2023 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to slow down, the contact became aware that the brake pedal almost went to the floorboard before the vehicle responded as needed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The contact was informed that the ABS control module needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,000.
Mileage: 35,000
Unknown Constant check engine light related to exhaust system and filters. Many parts replaced by dealer and still not fixed.
Unknown Constant check engine light related to exhaust system and filters. Many parts replaced by dealer and still not fixed.
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
When left turn signal is activated, it causes the high beams to turn on
The contact owns a 2023 Ram 2500. The contact stated while driving at approximately 50 MPH, the brake pedal was depressed; however, the brake pedal was not responding, and almost went to the floorboard. The contact stated that the parking brake was used to stop the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, there was no warning light illuminated and the dealer was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure recurred. The manufacturer was informed of the failure. The failure mileage was 10,507.
Mileage: 10,507
The brake pedal was soft and sometime would go to the floor. The dealer has changed the master cylinder, the booster, and now the abs module.
Hood vibrates wildly with high winds/driving over 65mph/ or tractor trailer passing by on a 2 lane rd. Many times I pull over on the side of the highway inspecting the hood to see if its open but no the latch is closed. Upon research on Ram truck forums this appears to be a massive problem. the 1500 series has a recall TSB 23-029-18 issued but not the 2500, 3500 series. The aluminum hood is flimsy and after some time vibrating it looks like the latch could eventually give way and the hood could open while driving. I would not have bought a newer Ram 2500 had I known of this issue. Just stopping on the side of the highway to inspect the hood is dangerous enough. my intention was to buy a solid truck not a paper tiger of a truck. Mark my words this will end up being a class action lawsuit. hopefully no dies from this faulty engineering.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.