Total Complaints
25 filings
POLESTAR POLESTAR 2 · model year
25 NHTSA complaints, 3 crash reports, and 5 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2024POLESTARPOLESTAR 2 carries 25 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 3 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 5/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 POLESTAR 2 is back over prevention: sensing system: camera with 7 filings, followed by back over prevention: warnings (3) and visibility/wiper (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 5 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 1 investigation file overlapping the 2024 POLESTAR 2, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
25 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 7 |
| BACK OVER PREVENTION: WARNINGS | 3 |
| VISIBILITY/WIPER | 2 |
| ELECTRICAL SYSTEM | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
| BACK OVER PREVENTION | 1 |
| PARKING BRAKE | 1 |
| UNKNOWN OR OTHER | 1 |
| POWER TRAIN | 1 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 1 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING | 1 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES | 1 |
| ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR | 1 |
| VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM | 1 |
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number
BACK OVER PREVENTION:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visi
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2024 Polestar 2 electric vehicles. The clamps may be improperly crimped on the driver's side inner far side air bag module (FSAB), which can cause the air bag to deploy improperly.
BACK OVER PREVENTION:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were âgreyed outâ and I could not operate the front or rear defroster. As a result, I had zero visibility a few moments after I started driving. I immediately had to pull over and look up how to reset the computer system that controls most of the carâs functions, which took several minutes to figure out. There should never be a situation where you cannot turn on the defroster because of a software glitch.
Intermittent issue where the rear view backup camera does not appear on screen. I receive a message of "camera temporarily unavailable." Even when shifting to another gear then back to Reverse, the camera will still not work and the same message will appear. I have the latest software update that was supposed to address this already-recalled issue (verison 3.6.4).
Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
The manafactuer distributed a software update to correct issues regarding reverse camera settings. This update has not corrected the issue in my polestar and, in fact, has caused many other disturbances forcing me to seek service at a the closest dealership. When reversing, it will activate the emergency stop function, which has caused much anxiety and stress because not only are the parking sensors nonfunctional, but the thought of the emergency breaks being activated without threat or my regard again is distressing and misleading.
the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility
360 degree view and backup camera stutters/not available after starting vehicle. Occurred after recall software update that was supposed to address this.
Backup camera starts flashing black while backing up and sometimes doesn't turn on while backing up
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Back up camera repeatedly blanks out. Sometimes will not start. Sometimes stops working in the middle of when I'm backing up. Also Rear auto braking is too sensitive and will often slam the emergency brakes for no reason.
Backup and 360 camera fails intermittently
I would go into reverse and the camera would appear but then disappear as Iâm backing up. No more blinking or telling me I am about to crash. Even 3D camera doesnât work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like itâs screaming. Something is really wrong.
I would go into reverse and the camera would appear but then disappear as Iâm backing up. No more blinking or telling me I am about to crash. Even 3D camera doesnât work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like itâs screaming. Something is really wrong.
I would go into reverse and the camera would appear but then disappear as Iâm backing up. No more blinking or telling me I am about to crash. Even 3D camera doesnât work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like itâs screaming. Something is really wrong.
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Back up camera does not always work. Says "camera not available" even after the most recent software update.
Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon.
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but itâs very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly switch contexts in an appropriate amount of time. As a result of this the rear cross traffic alert is also frequently delayed and therefore essentially useless as a feature. And finally Iâve also had numerous false auto braking on slanted surfaces, jolting myself and other passengers in the vehicle unexpectedly.
I believe that my 2024 polestar 2 suffered a critical failure with the parking brake/weight sensor interlock. While parked in my driveway, (on incline) I parked my vehicle, opened the door (which should also engage the parking brake) and exited my vehicle. The vehicle at this time appeared to be in park. I closed my vehicle door, walked away, and approximately 4 seconds later, my vehicle rolled in reverse to the bottom of my driveway. I acknowledge that there is snow on the ground as seen by my security camera. However upon additional review, it is clear that this was not a traction issue. The vehicle did not âslideâ down my driveway. You can clearly see the front tires spinning when zoomed in. In addition to filling this report, I intend to contact the dealer which I leased the vehicle from and request an inspection to confirm any potential mechanical or software failure. I was injured while running after my vehicle when I slipped and fell as seen in my security camera footage. T
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.