MITSUBISHI OUTLANDER · model year

2020 MITSUBISHI OUTLANDER

40 NHTSA complaints, 8 crash reports, and 2 active recalls for this specific cohort.

NHTSA overall rating

5 / 5 ★

New Car Assessment Program

The 2020MITSUBISHIOUTLANDER carries 40 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 8 crashes, 0 fires, 11 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 OUTLANDER is electrical system with 10 filings, followed by unknown or other (7) and air bags (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 14 investigation files overlapping the 2020 OUTLANDER. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

40
Complaints
8
Crashes
0
Fires
11
Injuries
0
Deaths
2020 MITSUBISHI OUTLANDER — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2020 MITSUBISHI OUTLANDER. Overall composite: 5.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 5.0 NHTSA NCAP of 5 stars
  • Front Crash 4.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 5.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

40 filings

Crashes Reported

8 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: 5/5 — Top NCAP rating · Front: 4/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM10
UNKNOWN OR OTHER7
AIR BAGS4
FORWARD COLLISION AVOIDANCE: WARNINGS3
ENGINE2
SEATS2
SERVICE BRAKES2
POWER TRAIN1
STRUCTURE:BODY1
STEERING1
SUSPENSION1
LANE DEPARTURE: BLIND SPOT DETECTION1
WHEELS1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
LANE DEPARTURE1

Recalls (2)

20V28000018/05/2020

SEAT BELTS:REAR/OTHER

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2019-2020 Outlander and 2019 Outlander PHEV vehicles. The seat belt for the right side second-row seat may have been assembled incorrectly.

25V50700007/08/2025

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018-2022 Outlander PHEV and 2014-2020 Outlander vehicles sold and/or currently registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, M

Recent Complaints

20260218ELECTRICAL SYSTEM

The radio system failed two years ago Many drivers with the same car have similar problem.

20260109STRUCTURE

The contact owns a 2020 Mitsubishi Outlander. The contact received notification of NHTSA Campaign Number: 25V507000 (Structure) and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

20251219ELECTRICAL SYSTEM


I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!

20251219UNKNOWN OR OTHER


I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!

20251017UNKNOWN OR OTHER

UNKNOWN

20250917ENGINE

The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power, and the driver shifted to neutral(N) and back to drive(D) and was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 179,407.

Mileage: 179,407

20250917LANE DEPARTURE

The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power, and the driver shifted to neutral(N) and back to drive(D) and was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 179,407.

Mileage: 179,407

20250917EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power, and the driver shifted to neutral(N) and back to drive(D) and was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 179,407.

Mileage: 179,407

20250812SERVICE BRAKES

I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the three lanes sideways exposed to be t-boned. It would not start or move out of the stopped position. I tried to put the car in park and again in drive to no avail the car still would not budge. I had to completely turn off my vehicle and restart it in order to get out of the way of oncoming traffic.

20250812FORWARD COLLISION AVOIDANCE: WARNINGS

I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the three lanes sideways exposed to be t-boned. It would not start or move out of the stopped position. I tried to put the car in park and again in drive to no avail the car still would not budge. I had to completely turn off my vehicle and restart it in order to get out of the way of oncoming traffic.

20250613SEATS

The driver's seat goes forward but doesn't life up. It is stuck in a reclined position. The motor doesn't work to lift the sit up but does for the forward movement,. When you revlind seat it does not incline. Chair motor is not sold separately but was told the whole drivers seat have to be replaced

20250613ELECTRICAL SYSTEM

The driver's seat goes forward but doesn't life up. It is stuck in a reclined position. The motor doesn't work to lift the sit up but does for the forward movement,. When you revlind seat it does not incline. Chair motor is not sold separately but was told the whole drivers seat have to be replaced

20250125ELECTRICAL SYSTEM

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

20250125UNKNOWN OR OTHER

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

20250119ELECTRICAL SYSTEM

The touchscreen controlling many functions and settings of the vehicle failed. That means there are numerous settings and driving options that can no longer be accessed and that any functions requiring touch such as navigation, music, and others requires using your connected device while driving (meaning looking and touching your phone while driving). This creates unsafe driving conditions for the many thousands of drivers that have experienced this problem. There is a very large community on the internet saying that Mitsubishi should issue a recall, but Mitsubishi doesn't seem to care at all. They do, however, encourage the many that are having the problem to go to their service department and have the whole infotainment/ control computer replaced to the tune of about $4000. Seems like a blatant money grab to me-- one that is causing thousands of drivers who cannot or will not undergo that $4000 expense to drive a vehicle where they do not access to all setting controls and are

20241222AIR BAGS

Airbag system Service Required. I came on when I had passer in 2 row seat.I just brought this vehicle.

20241120CrashSERVICE BRAKES

The brakes keep giving out, this is the second Mitsubishi and the brakes gave out [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20241120CrashWHEELS

The brakes keep giving out, this is the second Mitsubishi and the brakes gave out [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20241120CrashFORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The brakes keep giving out, this is the second Mitsubishi and the brakes gave out [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20240923ELECTRICAL SYSTEM

The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.

Compare 2020MITSUBISHIOUTLANDER to Similar Vehicles

NHTSA Investigations

View all investigations

Frequently Asked Questions

How many complaints does the 2020 MITSUBISHI OUTLANDER have?
The 2020 MITSUBISHI OUTLANDER has 40 NHTSA complaints, 8 crashes, 0 fires, 11 injuries, and 0 deaths reported.
What is the safety rating for the 2020 MITSUBISHI OUTLANDER?
The 2020 MITSUBISHI OUTLANDER received an overall NHTSA safety rating of 5/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2020 MITSUBISHI OUTLANDER?
Yes, the 2020 MITSUBISHI OUTLANDER has 2 recall(s). The most common affected component is SEAT BELTS:REAR/OTHER. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2020 MITSUBISHI OUTLANDER?
The most-complained component for the 2020 MITSUBISHI OUTLANDER is ELECTRICAL SYSTEM with 10 complaints. Other frequently reported areas include UNKNOWN OR OTHER and AIR BAGS.
Is the 2020 MITSUBISHI OUTLANDER safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2020 MITSUBISHI OUTLANDER has an NHTSA safety rating of 5/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.