MITSUBISHI ECLIPSE CROSS · model year

2020 MITSUBISHI ECLIPSE CROSS

6 NHTSA complaints, 1 crash report for this specific cohort.

NHTSA overall rating

5 / 5 ★

New Car Assessment Program

The 2020MITSUBISHIECLIPSE CROSS carries 6 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 1 fire, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 ECLIPSE CROSS is engine with 2 filings, followed by seats (1) and unknown or other (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.

NHTSA currently has 14 investigation files overlapping the 2020 ECLIPSE CROSS. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

6
Complaints
1
Crashes
1
Fires
0
Injuries
0
Deaths
2020 MITSUBISHI ECLIPSE CROSS — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2020 MITSUBISHI ECLIPSE CROSS. Overall composite: 5.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 5.0 NHTSA NCAP of 5 stars
  • Front Crash 5.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 5.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

6 filings

Crashes Reported

1 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: 5/5 — Top NCAP rating · Front: 5/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
ENGINE2
SEATS1
UNKNOWN OR OTHER1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
AIR BAGS1

Recent Complaints

20260105CrashAIR BAGS

I hit a deer head on going 70 miles per hour and the air bags never deployed

20250225ENGINE

The contact owns a 2020 Mitsubishi Eclipse Cross. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle hesitated, stalled, and failed to respond as needed. The contact stated that the engine was making an abnormal thumping sound. The check engine warning light was illuminated. The contact stated that the vehicle was inspected by the dealer after the first failure, and the contact was informed that the failure might be caused by bad gasoline. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.

Mileage: 34,000

20241222FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My soda bottle engaged the electronic emergency park brake while driving. The emergency brake will not release causing me not to be able to drive the vehicle.

20240104FireENGINE

The contact's son owned a 2020 Mitsubishi Eclipse Cross. The contact stated that while driving at an undisclosed speed, the steering wheel seized and the vehicle lost motive power. The contact's son was able to restart the vehicle, drove to a local convenience store, and parked the vehicle. The contact was exiting the convenience store and noticed a fire exiting from the front hood of the vehicle. The store employee gave the contact's son a fire extinguisher, however the flames were too intense. The fire department and the police were called. The fire department extinguished the fire. No injuries were reported. A fire and police report was filed. The convenience store's concrete and trash can were damaged. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

Mileage: 55,000

20210503SEATS

THE PANORAMIC SUNROOF WILL NOT OPEN. I CAN HEAR THE MOTOR HOWEVER THE INTERIOR OR EXTERIOR SUNROOF WILL NOT OPEN AND THE SHIFTER DOES NOT STAY IN DRIVE. MY SISTER AND I WERE ON THE INTERSTATE AND SHE HANDED ME A DRINK AND HIT THE SHIFTER AND IT SLID INTO NEUTRAL WITHOUT PUSHING THE BUTTON.THE HEATED SEATS DO NOT HEAT PROPERLY.

Mileage: 17,847

20210503UNKNOWN OR OTHER

THE PANORAMIC SUNROOF WILL NOT OPEN. I CAN HEAR THE MOTOR HOWEVER THE INTERIOR OR EXTERIOR SUNROOF WILL NOT OPEN AND THE SHIFTER DOES NOT STAY IN DRIVE. MY SISTER AND I WERE ON THE INTERSTATE AND SHE HANDED ME A DRINK AND HIT THE SHIFTER AND IT SLID INTO NEUTRAL WITHOUT PUSHING THE BUTTON.THE HEATED SEATS DO NOT HEAT PROPERLY.

Mileage: 17,847

Compare 2020MITSUBISHIECLIPSE CROSS to Similar Vehicles

NHTSA Investigations

View all investigations

Frequently Asked Questions

How many complaints does the 2020 MITSUBISHI ECLIPSE CROSS have?
The 2020 MITSUBISHI ECLIPSE CROSS has 6 NHTSA complaints, 1 crashes, 1 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2020 MITSUBISHI ECLIPSE CROSS?
The 2020 MITSUBISHI ECLIPSE CROSS received an overall NHTSA safety rating of 5/5, front crash rating of 5/5, side crash rating of 5/5, and rollover rating of 4/5.
What are the most common problems with the 2020 MITSUBISHI ECLIPSE CROSS?
The most-complained component for the 2020 MITSUBISHI ECLIPSE CROSS is ENGINE with 2 complaints. Other frequently reported areas include SEATS and UNKNOWN OR OTHER.
Is the 2020 MITSUBISHI ECLIPSE CROSS safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2020 MITSUBISHI ECLIPSE CROSS has an NHTSA safety rating of 5/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.