2002 MERCURY MOUNTAINEER

TIRES:SIDEWALL

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

VEHICLE SPEED CONTROL

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS

VISIBILITY:GLASS, SIDE/REAR

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDER

VISIBILITY:GLASS, SIDE/REAR

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS

Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. T

Mileage: 250,000

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN P

Mileage: 100,000

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN P

Mileage: 100,000

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN P

Mileage: 100,000

I PURCHASED A 2002 MERCURY MOUNTAINEER ON 4/11/2011. AS I WAS DRIVING IT HOME FROM THE DEALERSHIP, THE SAME DAY, I NOTICED SOME BLACK SMOKE COMING OUT THE BACK OF THE CAR. THERE WERE NO MESSAGES THAT CAME UP IN THE MESSAGE CENTER WINDOW SO I HAD NO CLUE WHAT WAS HAPPENING. AS I LOOKED BACK UP FROM THE REAR VIEW MIRROR, I NOTICED A FIRST RESPONDERS TRUCK NEXT TO THE DRIVERS WINDOW WHO WAS YELLING " GET OUT OF THE VEHICLE, ITS ON FIRE!" IMMEDIATELY I PULLED OVER AND MY MOTHER AND I HAD TO JUMP FRO

Mileage: 137,912

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE REAR LIFTGATE WINDOW AND THE HINGE FRACTURED FROM THE VEHICLE. THE WINDOW FELL ONTO THE CONTACT AND ANOTHER INDIVIDUAL RESULTING IN TWO INJURIES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,596.

Mileage: 150,596

HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER

Mileage: 155,000

HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER

Mileage: 155,000

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, A 19 MONTH OLD TODDLER SITTING IN THE DRIVER'S SEAT MOVED THE GEAR SHIFTER INTO REVERSE WITHOUT THE KEYS BEING IN THE IGNITION. THE REAR DOOR WAS OPEN AND THE VEHICLE CRASHED INTO A GATE AND ROLLED INTO THE MIDDLE OF THE STREET. THE REAR DOOR AND THE GATE WERE DAMAGED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,929.

Mileage: 120,929

2002 MERCURY MOUNTAINEER. CONSUMER STATES VEHICLE CAUGHT FIRE UNDER THE HOOD *TGW THE CONSUMER BELIEVED THE REASON FOR THE VEHICLE CATCHING ON FIRE WAS DUE TO A FAULTY STARTER. THE CONSUMER ALSO MAILED IN A RECALL LETTER REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. *JB

2002 MERCURY MOUNTAINEER. CONSUMER STATES VEHICLE CAUGHT FIRE UNDER THE HOOD *TGW THE CONSUMER BELIEVED THE REASON FOR THE VEHICLE CATCHING ON FIRE WAS DUE TO A FAULTY STARTER. THE CONSUMER ALSO MAILED IN A RECALL LETTER REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. *JB

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH WITH THE FRONT DRIVER SEAT HEATING SYSTEM ACTIVATED, AND THEN THERE WAS AN UNEXPECTED EXCESSIVE HIGH VOLTAGE OF HEAT PENETRATION THROUGH THE BOTTOM OF THE SEAT. THE DRIVER SMELLED A STRONG BURNING ODOR OF RUBBER IN THE FOAM SEAT CUSHION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. AFTER WAITING TWENTY-FIVE MINUTES FOR THE SEATING AREA TO COOL DOWN, HE WAS ABLE TO RESUME NORMAL VEHICLE OPERATION. THERE W

Mileage: 50,000

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES AND HEARD A GRINDING SOUND. HE THEN BEGAN TO SMELL SOMETHING BURNING AND NOTICED SMOKE UNDERNEATH THE VEHICLE. HE INSPECTED THE VEHICLE AND DID NOT NOTICE ANY LEAKING. THE FOLLOWING DAY HE NOTICED AN EXTENSIVE AMOUNT OF OIL ON THE GROUND AND THE VEHICLE WAS PULLING. THE VEHICLE WAS INSPECTED BY A MECHANIC AND THE CONTACT WAS INFORMED THAT OIL WAS COMING FROM THREE D

Mileage: 118,000

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 10 MPH, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE TRAVELING 70 MPH. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. A POLICE REPORT AND PICTURES ARE AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 101,200.

Mileage: 101,200

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING BETWEEN 10-20 MPH, THE CONTACT SWERVED TO AVOID A DOG IN THE ROAD. THE VEHICLE ACCELERATED DOWN AN INCLINE INTO SOME SMALL TREES. THE CONTACT SUSTAINED INJURIES TO HER BACK AND STRUCK HER MOUTH AGAINST THE STEERING WHEEL. THE VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 62,000.

Mileage: 62,000

MY WIFE AND MOTHER-IN-LAW WERE INVOLVED IN A HEAD ON CRASH ON 2/12/2008. THE AIR BAGS ON THE 2002 MERCURY MOUNTAINEER DID NOT DEPLOY. *TR

Mileage: 83,000

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE IS EQUIPPED WITH HEATED SEATS. WHILE DRIVING 40 MPH, THE SEAT BECAME SO HOT THAT THE DRIVER SMELLED SOMETHING BURNING; HOWEVER, THERE WAS NO SMOKE PRESENT. HE DEACTIVATED THE SEAT HEATER AND TOOK THE VEHICLE TO THE DEALER. THE DEALER STATED THAT THE FOAM UNDERNEATH THE SEAT WAS PROBABLY THE CAUSE OF THE ODOR AND THERE WAS A SHORT IN THE WIRE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 03/18/08. *LJ TH

Mileage: 60,000

2002 MERCURY MOUNTAINEER WITH SUDDEN ACCELERATION PROBLEMS. STATE FARM INSURANCE WOULD LIKE TO KNOW IF SOMEONE WANTED TO LOOK AT THE VEHICLE BEFORE REPAIRS WERE MADE. *KB THE CONSUMER HIT A HOMEOWNERS GARAGE. *JB

THE REAR WINDOW SHATTERED WHEN IT WAS LIFTER CAUSING THE GLASS AND METAL BAR ACROSS THE WINDOW TO TO COME CRASHING DOWN ON MY HEAD AND BACK. THE GLASS CAUSED CUTS ON MY HANDS, FEET AND THEY BECAME EMBEDDED IN MY SKULL. THE METAL BAR CAUSED A CUT AND A BRUISED SKULL. *TR