1997 MERCURY MARQUIS

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER LOSS STEERING CONTROL. THE VEHICLE CRASHED INTO AN UTILITY POLE, BOULDER AND FENCE. THE DRIVER SUSTAINED MINOR INJURY. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING GEAR BOX. IN ADDITION, THERE WERE DAMAGES TO THE STRUCTURE BODY OF THE VEHICLE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 63,000. THE DEFECTIVE STEERING GEAR BOX IS AVAILABLE UPON REQUEST. THE VIN WAS UNAVAILABLE.

Mileage: 63,000

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE VEHICLE SPEED CONTROL SWITCH WAS DISCONNECTED ON SEPTEMBER 10, 2007. THE DEALER STATED ON THREE OCCASIONS THAT THE PART FOR THE REPAIR WOULD BE AVAILABLE. MORE RECENTLY, THE DEALER STATED THAT THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 93,045. UPDATE 04-02-08 *BF

1997 MERCURY MARQUIS WITH CRUISE CONTROL RECALL. CONSUMER STATED THAT THE DEALER AND MANUFACTURER STATED THAT THE VEHICLE WOULD BE FIXED IN 2007. CONSUMER STATED IT STILL WAS NOT FIXED BY JANUARY 2008. *KB THE CONSUMER WAS INFORMED THE PART MAY NOT BE AVAILABLE UNTIL JUNE OR JULY 2008. *JB

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE CONTACT WENT TO HIS LOCAL FORD DEALER AND THEY DISCONNECTED THE CRUISE CONTROL SWITCH. HE BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) WAS BEING PERFORMED; HOWEVER, HE LATER LEARNED THAT THE SWITCH HAD ONLY BEEN DISCONNECTED. THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. HE FELT THIS INFORMATION SHOULD HAVE BEEN INCLUDED EITHER IN THE SAFETY RECALL NOTICE OR THE LETTER THAT WAS SENT, IMPLYING THAT THE REPAIR HAD BEEN MADE. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 69,000.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PIPE THAT EXTENDS FROM THE FENDER WHERE FUEL IS APPLIED HAS RUSTED OUT. THE FAILURE IS CAUSING A FUEL LEAK. THE CONTACT HAS FOUND LARGE PUDDLES OF GASOLINE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT IT NEEDED A GAS FILLER PIPE. THE MECHANIC ALSO STATED THAT, UNFORTUNATELY, THAT PART IS NO LONGER PRODUCED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 56,000.

Mileage: 56,000

1997 MOUNTAINEER, ENGINE RACE, COULD NOT STOP THE CAR. USED THE BRAKES BUT ENGINE RACED AND BANGED INTO OUR HOUSE IN ORDER TO STOP. THIS WAS THE FOURTH INCIDENT, IN A MONTH TIME. OTHER INCIDENTS WERE HITTING A CAR IN ORDER FOR THE CAR TO STOP. NO ONE WAS HURT, THANK GOODNESS. BUT THIS WAS SCARY. WE WANT TO SELL THE CAR, BUT CAN'T WITH GOOD CONSCIENCE UNTIL WE CAN FIND THE CULPRIT. PLEASE ADVISE OR CONFIRM DIFFICULTY WITH THE CAR. THANKS. *AK

Mileage: 70,000

ENGINE AND ENGINE COOLING SYSTEM. SUSPENSION FRONT WHEEL BEARING. *NM

Mileage: 14,000

ENGINE AND ENGINE COOLING SYSTEM. SUSPENSION FRONT WHEEL BEARING. *NM

Mileage: 14,000

WHILE DRIVING ON FREEWAY AT FREEWAY SPEED, MY 1997 GRAND MARQUIS, LS WAS RUNNING AT NORMAL TEMP. ALL OF A SUDDEN WITHIN A MATTER OF A MINUTE OR TWO, THE TEMP GAUGE MAXED OUT, CAR STARTED SMOKING, ALL COOLANT WAS LOST. I PULLED OVER IMMEDIATELY, AND UPON INSPECTION I FOUND THAT THE PLASTIC INTAKE MANIFOLD HAD CRACKED APPROX A 3-4" CRACK. I WAS STRANDED, HAD TO TOW MY CAR APPROX 134 MILES TO GET HOME. THIS IS A $269.99 PART NOT TO MENTION THE GASKETS, ANTI-FREEZE AND LABOR INVOLVED TO FIX. I FEEL THIS IS A MANUFACTURER DEFECT AND I SHOULD BE REIMBURSED FOR THE COST OF THE PART AT THE VERY LEAST. *JB

Mileage: 2

FAX LTR FM (OH) OWNER OF 1997 MERCURY MARQUIS EXPERIENCE MECHANICAL PROBLEMS BALL JOINT FAILURE. *TS THE MANIFOLD LEAKED ANTI-FREEZE.

FAX LTR FM (OH) OWNER OF 1997 MERCURY MARQUIS EXPERIENCE MECHANICAL PROBLEMS BALL JOINT FAILURE. *TS THE MANIFOLD LEAKED ANTI-FREEZE.

MY 93 YEAR OLD AUNT PAID $950.00 TO HAVE THE MANIFOLD REPAIRED 8/6/04 ON HER 1997 MERCURY, AND NOW FORD DOES NOT WANT TO PAY HER, WHAT A BUNCH OF CRAP. MY UNCLE CAME BACK FROM WWII BOUGHT A NEW FORD OR MERCURY EVERY 2-3 YEARS FOR 50 YEARS, WHAT GRATITUDE. I SEE WHY FORD AND GM IS GOING DOWN THE TUBES. IT EXCLUDED CARS THAT WERE MORE THAN 7 YEARS OLD WHEN THEY EXPERIENCED MANIFOLD FAILURE. BASED UPON THAT 7-YEAR PERIOD, WE BELIEVE THAT ALL 1996 AND 1997 CARS ( AND MANY 1998'S ) THAT FAILED IN 2004 - 2005 (APPROX.) OR HAVEN'T YET FAILED, WERE DENIED COVERAGE. THE CONCEPT ADOPTED IN THE SETTLEMENT APPEARED TO BE THAT "CIVILIANS" SHOULD NOT GET WARRANTY COVERAGE LONGER THAN THE 7 YEARS THAT WAS GIVEN TO THOSE CARS COVERED BY THE 1999 OWNER NOTIFICATION PROGRAM. ( ONE OF THE LAWYERS TOLD US THAT THEY SETTLED FOR THE 7-YEAR COVERAGE BECAUSE, DURING A COURT HEARING, THE JUDGE HAD SAID THAT SHE WAS NOT LIKELY TO GRANT COVERAGE LONGER THAN WHAT THE "FLEETS" GOT. )*JB

WHILE ON VACATION THE MANIFOLD IN OUR 1997 MERCURY MARQUIS HAD TO BE REPLACED. *NM

Mileage: 94,000

DT: THE CONTACT STATED FLUID WAS LEAKING AROUND HIS HEATER HOSE. AFTER REPLACING THE HOSE SEVERAL TIMES IT WAS STILL LEAKING. UPON FURTHER INSPECTION IT WAS DISCOVERED THAT THE INTAKE MANIFOLD CRACKED. THE CONTACT MADE A TEMPORARY PATCH FOR THE CRACK. NO OTHER REPAIRS HAVE BEEN MADE. *AK UPDATED 1/4/2006 - *NM

DT: THE AIR BAGS DEPLOYED SO BADLY THAT IT SLAPPED CONSUMER'S GRANDSON''S FACE. HE HAS A PERMANENT SCAR FROM IT. THE AIR BAGS SMOKED UP EVERYTHING LIKE THE VEHICLE WAS ON FIRE. ALSO, CONSUMER'S GRAND DAUGHTER WAS RIDING IN THE BACK SEAT ON THE PASSENGER'S SIDE, AND HER TEETH PRINT WAS IN THE BACK OF THE SEAT. BOTH OF THE CHILDREN WERE IN THEIR SEAT BELTS. CONSUMER FELT THE SEAT BELTS SHOULD HAVE HELD UP BETTER. THIS HAPPENED ON JUNE 18, 2005. THE INTAKE MANIFOLD WAS REPLACED BEFORE THE ACCIDENT. *AK

Mileage: 7,000

DT: THE AIR BAGS DEPLOYED SO BADLY THAT IT SLAPPED CONSUMER'S GRANDSON''S FACE. HE HAS A PERMANENT SCAR FROM IT. THE AIR BAGS SMOKED UP EVERYTHING LIKE THE VEHICLE WAS ON FIRE. ALSO, CONSUMER'S GRAND DAUGHTER WAS RIDING IN THE BACK SEAT ON THE PASSENGER'S SIDE, AND HER TEETH PRINT WAS IN THE BACK OF THE SEAT. BOTH OF THE CHILDREN WERE IN THEIR SEAT BELTS. CONSUMER FELT THE SEAT BELTS SHOULD HAVE HELD UP BETTER. THIS HAPPENED ON JUNE 18, 2005. THE INTAKE MANIFOLD WAS REPLACED BEFORE THE ACCIDENT. *AK

Mileage: 7,000

DT: THE AIR BAGS DEPLOYED SO BADLY THAT IT SLAPPED CONSUMER'S GRANDSON''S FACE. HE HAS A PERMANENT SCAR FROM IT. THE AIR BAGS SMOKED UP EVERYTHING LIKE THE VEHICLE WAS ON FIRE. ALSO, CONSUMER'S GRAND DAUGHTER WAS RIDING IN THE BACK SEAT ON THE PASSENGER'S SIDE, AND HER TEETH PRINT WAS IN THE BACK OF THE SEAT. BOTH OF THE CHILDREN WERE IN THEIR SEAT BELTS. CONSUMER FELT THE SEAT BELTS SHOULD HAVE HELD UP BETTER. THIS HAPPENED ON JUNE 18, 2005. THE INTAKE MANIFOLD WAS REPLACED BEFORE THE ACCIDENT. *AK

Mileage: 7,000

CRACK IN PLASTIC EXHAUST MANIFOLD, #2 , ART REPLACED, #3. *NM

Mileage: 83,744

MY 1997 MERCURY GRAND MARQUIS OVERHEATED AND BLEW STEAM AND ANTIFREEZE THROUGHOUT ENGINE COMPARTMENT AND ON TO WINDSHIELD. THIS WAS CAUSED BY THE A CRACK IN THE WATER JACKET PORTION OF THE INTAKE MANIFOLD. I WAS TOLD BY THE DEALER THAT THIS IS A COMMON PROBLEM AND MANIFOLD HAS BEEN REDESIGNED BUT IS NOT COVERED BY A RECALL AND THE REPAIR EXPENSE ($989 PLUS TAX) WOULD BE MY RESPONSIBILITY. HE ALSO STATED THAT THIS IDENTICAL PROBLEM ON POLICE CARS AND SOME OTHERS IS COVERED. A CALL TO FORD MOTOR COMPANY RENDERED SAME RESULTS. I BOUGHT THIS CAR NEW AND IT HAS ONLY 60000 MILES. I HAVE THE OLD MANIFOLD.

Mileage: 60,000

WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I WAS ABLE TO STOP THE CAR AND PULL INTO A PARKING LOT. I STARTED THE VEHICLE BUT WAS UNABLE TO TAKE OUT OF PARK. I THEN REFERED TO THE VEHICLE MANUAL AND FOUND OUT THAT IF THIS HAPPENS THEN I SHOULD CHECK THE BRAKE LIGHTS. THEY WERE OUT SO I CHECKED THE FUSE AND IT WAS BLOWN. I REPLACED IT AND THE BRAKES, LIGHTS AND TRANSMISSION WORKED. I DROVE HOME (16 MILES) AND PARKED THE CAR. ABOUT 30 MINUTES LATER THE CAR WAS ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND WE PUT OUT THE FIRE BUT NOT UNTIL THE 1/2 THE HOOD WAS MELTED. I CALLED FORD/MERCURY AND THEY TOOK THE INFORMATION. A WEEK LATER I GOT A LETTER STATING THAT MY CAR DID NOT QUALIFY FOR A PROGRAM AND THEREFORE THERE WAS NOTHING THEY COULD DO. I JUST WANTED TO FIND OUT IF THERE WAS A PROBLEM WITH OTHER CARS. ALL I GOT FROM FORD WAS THAT THEY COULD NOT HELP ME.

Mileage: 139,000