2002 MERCURY GRAND MARQUIS
101 complaints filed with NHTSA.
Complaints by Component
| Component | Count |
|---|---|
| VEHICLE SPEED CONTROL | 16 |
| STEERING | 9 |
| ELECTRICAL SYSTEM | 8 |
| SEAT BELTS | 6 |
| SUSPENSION | 5 |
| TIRES:TREAD/BELT | 3 |
| TIRES | 3 |
| EXTERIOR LIGHTING | 3 |
| SUSPENSION:REAR | 2 |
| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 2 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 2 |
| SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES | 2 |
| UNKNOWN OR OTHER | 2 |
| SUSPENSION:FRONT | 2 |
| ENGINE AND ENGINE COOLING:ENGINE | 2 |
Recalls (2)
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE
STEERING
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering sha
Recent Complaints
I SWERVED TO AVOID AN ANIMAL IN THE ROAD AND HIT A TELEPHONE POLE HEAD ON AT 35 MPH. MY AIR BAGS NEVER DEPLOYED. THE FRONT END OF THE CAR WAS CRUMPLED WELL INTO THE ENGINE COMPARTMENT. THE POLICE, FIRE DEPT AND EMT'S WERE ALL VERY SURPRISED THE AIR BAGS DID NOT DEPLOY. I HAVE SUSTAINED SOME INJURIES BUT NOTHING LIFE THREATENING. (CRACKED RIBS, SOFT TISSUE DAMAGE, LOWER BACK INJURY). NO OTHER VEHICLES WERE INVOLVED IN THE ACCIDENT. *TR
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT WAS AT A COMPLETE STOP WHEN THE VEHICLE ACCELERATED ABNORMALLY. THE VEHICLE CRASHED INTO A WATER HEATER IN THE CONTACT'S GARAGE. THE CONTACT DID NOT SUSTAIN ANY INJURIES BUT THERE WERE MAJOR DAMAGES TO THE FRONT END OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 115,100.
Mileage: 115,100
TL* THE CONTACT OWNED A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED HE WAS INVOLVED A ROLLOVER CRASH AND THE DRIVERS AIR BAG DID NOT DEPLOY. THE ROLLOVER WAS CAUSED BY THE VEHICLE BEING DRIVEN OFF OF THE ROADWAY. THE CONTACT DID NOT KNOW THE SPEED THAT THE VEHICLE WAS TRAVELING AT. THE VEHICLE WAS DETERMINED TO BE DESTROYED. THE POLICE AND FIRE DEPARTMENT APPEARED ON THE SCENE AND CUT THE CONTACT OUT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE WHY THE DRIVERS AIR BAG DID NOT DE
Mileage: 130,000
I WAS LEAVING A SHOPPING CENTER PARKING LOT WHEN I STARTED THE CAR UP AND EVERYTHING WAS OKAY. I SHIFTED THE CAR INTO REVERSE AND IMMEDIATELY THE ENGINE STARTED TO RACE EXTREMELY FAST CAUSING THE CAR TO MOVE BACKWARDS WITH MY FOOT STILL ON THE BRAKE. I TRIED TO TURN OFF THE IGNITION, BUT I WAS TOO CLOSE TO THE CAR BEHIND ME AND I HIT IT. I WAS MOVING ABOUT 10 TO 20 MILES PER HOUR WITH MY FOOT ON THE BRAKE WHICH FAILED TO STOP THE VEHICLE. AFTER THE ACCIDENT, THE CAR RAN OKAY. I TOOK THE CAR
Mileage: 27,100
SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH. HAD TERRIBLE SMELL LIKE ROTTED TUNA. WIFE STILL HAVING BREATING PROBLEMS FROM INHALATION. HAD CAR TOWED TO DEALERSHIP.*AK
Mileage: 50,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILE
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILE
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILE
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILE
Mileage: 8,000
THE VEHICLE CAUGHT FIRE WHILE IT WAS PARKED AND THE CAUSE HAS NOT BEEN DETERMINED YET. (ENCOMPASS INSURANCE) *YH
WHEN THE CAR WAS PUT IN REVERSE THE CAR STARTED BACK AT A RAPID SPEED BEFORE THE GAS PEDAL WAS DEPRESSED. LATER FOUND THAT THE PEDAL WAS BROKEN AND THE SPRING MISSING, MAKING THE PEDAL ALMOST TOUCH THE BOTTOM OF THE DASH.*AK
WHILE PUTTING VEHICLE IN GEAR VEHICLE SPED UP WITHOUT CONSUMER APPLYING PRESSURE TO ACCELERATOR. VEHICLE WAS TOTALED. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK THE DEALER STATED THAT THEY WERE WAITING TO HEAR FROM FORD ON THE ENGINE VIBRATION PROBLEM. CONSUMER WAS GETTING THE VEHICLE WASHED AND THE ATTENDANT EXPLAINED THAT WHILE ATTEMPTING TO MOVE THE VEHICLE OFF THE CONVEYOR, THE VEHICLE RACED ACROSS THE HIGHWAY AND ALTHOUGH HIS FOOT WAS ON THE BRAKE, THE VEHICLE WOULD
VEHICLE DIDN'T HAVE SWAY BAR. WHEN CONSUMER CALLED FORD THEY STATED ALL 2002 MODEL VEHICLES SHOULD HAVE SWAY BARS. CONSUMER WAS IN ACCIDENT. CONTACTED DEALER, AND DEALER STATED SOME VEHICLES DO, AND SOME VEHICLES DON'T HAVE SWAY BARS. PLEASE ADD VIN#. *AK