Total Complaints
8 filings
Mercedes-Benz Sprinter 2500 · model year
8 NHTSA complaints, and 4 recall campaigns listed for this cohort. A VIN lookup is required to determine whether a specific vehicle has an unrepaired recall.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The verdict
The 2024 Mercedes-Benz Sprinter 2500 posts top-quartile complaint standing among its own model-year siblings.
The 2024Mercedes-BenzSprinter 2500 carries 8 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 1 fire, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
The most frequently selected component label in reports for the 2024 Sprinter 2500 is service brakes with 2 filings, followed by unknown or other (2) and power train (1). Complaint categories reflect owner reports and intake categorization; they do not establish a defect pattern or cause. This cohort has 4 NHTSA recall campaigns listed below. Enter a VIN in NHTSA's official recall lookup to determine whether a specific vehicle has an unrepaired recall.
NHTSA currently has 15 investigation files overlapping the 2024 Sprinter 2500. Owners comparing this cohort against neighboring years should read the complaint-by-year trend as report volume, not a causal diagnosis. Use the related-complaint feed and the official recall lookup when researching a specific vehicle.
PlainCars' own composite of NHTSA NCAP crash-test ratings and rollover-risk assessment, each dimension normalized against the federal scale or the full national model-year corpus. Not an official NHTSA figure, and not a substitute for a specific vehicle's VIN-level recall check.
Total Complaints
8 filings
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| SERVICE BRAKES | 2 |
| UNKNOWN OR OTHER | 2 |
| POWER TRAIN | 1 |
| SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT | 1 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
PARKING BRAKE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz Sprinter vehicles. The parking brake cable bracket welds may fail and disengage the parking brake. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and
STRUCTURE:FRAME AND MEMBERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.
STRUCTURE:FRAME AND MEMBERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2024 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles. The longitudinal frame members may not be reinforced properly.
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Yes the wind assist in my opinion is more dangerous than dealing with the wind itself. No safe!
The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. many people are complaining about this and it happens without warning. the problem started as soon as I bought the van, it now has 10,000 miles on it. This is a feature that is included with the van. When the dashboard lights do come on when the cross wind assist activates. No other warnings nor is thier any warning before the wind assist activates. Thanks for reading my concern
The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. many people are complaining about this and it happens without warning. the problem started as soon as I bought the van, it now has 10,000 miles on it. This is a feature that is included with the van. When the dashboard lights do come on when the cross wind assist activates. No other warnings nor is thier any warning before the wind assist activates. Thanks for reading my concern
Our 2024 Sprinter Van, manufactured in 2023, with less than 10,000 miles caught fire in the engine compart shortly after my wife picking me up at the airport.
The driver and passenger side mirror glass on 2024 Sprinter 144" Awd Passenger Van shakes violently while driving at any speed over 50mph. This creates a safety issue where it is nearly impossible to judge the type and speed of vehicle that is in your side mirror view. The Mercedes Benz dealership has been asked to investigate the issue but has stated, "Everything is secure, shakes and rattles are inherent to these vans." This response is unacceptable given the public and personal safety risk associated with decreased visibility in such a large vehicle. There is additional anecdotal evidence of this problem spanning multiple production years on online forums dedicated to Sprinter van ownership experiences. This information and a potential remedy of investigating and replacing an improperly installed rivet nut, has been provided to the Mercedes-Benz Baton Rouge dealership.
The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn off the vehicle and lock the vehicle, then reopen and restart the vehicle to reset the computer system. The contact completed the instructions, and the failure did not reoccur. The contact stated that approximately 2 to 3 months later while driving approximately 60-65 MPH, the ABS suddenly activated causing the vehicle to stop unintendedly. The instrument panel displayed that the vehicle had detected an object nearby, causing the brake assist to activate and then go completely black. The contact depressed the accelerator pedal causing the vehicle to accelerate abruptly. The dealer had not been c
Mileage: 5,000
The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn off the vehicle and lock the vehicle, then reopen and restart the vehicle to reset the computer system. The contact completed the instructions, and the failure did not reoccur. The contact stated that approximately 2 to 3 months later while driving approximately 60-65 MPH, the ABS suddenly activated causing the vehicle to stop unintendedly. The instrument panel displayed that the vehicle had detected an object nearby, causing the brake assist to activate and then go completely black. The contact depressed the accelerator pedal causing the vehicle to accelerate abruptly. The dealer had not been c
Mileage: 5,000
The drive shaft to front differential (part # A9070410-09-00) in MY23 and MY24 Sprinter AWD has structural flaw in the sense that: (1) it is so short that the shaft can easily fall off during normal road conditions. (2) the clip and O-ring to secure the A9070410-09-00 is not strong enough to handle the normal stress of this driver shaft. If A9070410-09-00 falls off, severe vibration occurs and the Sprinter can only drive 2mile/hour or even stop functioning. There is a good chance that the driver can get stuck in the middle of nowhere without the reach to any help. This is a SERIOUS design failure and needs to have a recall and permanent fix ASAP! For more information, pls refer to this Youtube video by [XXX]: [XXX] My brand-new van only has 2600 miles on it and there is no offroad at all. The front drive shaft is almost completely falling off and it sits in a MB dealer for repair now. Pls address this serious safety risk ASAP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Data vintage: August 2026. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Every figure on PlainCars is rendered directly from NHTSA complaint and safety data, no number is typed in by an editor. This year-specific record is rendered from NHTSA ODI, recall, and NCAP rows for the 2024 Mercedes-Benz Sprinter 2500; no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of August 2026.
Read our methodology - how this data is sourced, computed, and verified.