2017 MERCEDES-BENZ SPRINTER 2500

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

TIRES:TEMPORARY/EMERGENCY SPARE TIRE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.

EQUIPMENT:OTHER:LABELS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

EQUIPMENT

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac

STRUCTURE:BODY

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength i

Odometer Fraud. The contact purchased a 2017 Mercedes-Benz Sprinter 2500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 41,000. It was later discovered upon diagnosis that the mileage was 95,000.

Mileage: 95,000

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.

Mileage: 73,000

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.

Mileage: 73,000

Check engine light Nox sensor failure message

The contact owns a 2017 Mercedes-Benz Sprinter 2500 equipped with Kumho Tires, Tire Line: Road Venture TR, Tire Size: LT245/75/R16, DOT Number: H211YD5F1717. The contact stated that while he was cleaning the vehicle, he noticed that the front tires had pieces of tire rubber around the tire and that the tread was delaminating. The contact inspected the rear tires and noticed that there was premature tire wear on the tread of both tires. The contact called the tire manufacturer who directed him to take the vehicle to an independent tire dealer for diagnostic testing where it was confirmed that the tires were undergoing premature wear. The manufacturer was notified of the failure. The approximate vehicle failure mileage was 18,000 and the tire failure mileage was 18,000.

Mileage: 18,000

The contact owns a 2017 Pleasure Way RV built on a 2017 Mercedes-Benz Sprinter 2500 chassis. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power, brakes, power steering, and engine functionality. The vehicle was pulled over and restarted and functioned as designed however, the failure recurred. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed with needing the engine wiring harness replaced. The dealer reported that the harness showed signs of abrasions which caused the harness to ground out leading to loss of power. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA campaign number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed the parts were backordered until May 30, 2022. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CARGO SLIDING DOOR FAILED TO OPEN FROM THE INSIDE OR OUTSIDE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Mileage: 36,000

EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE VEHICLES FOR TWO WEEKS TO STUDY THE PROBLEM. I CAN'T DO THAT.

Mileage: 45,000

EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE VEHICLES FOR TWO WEEKS TO STUDY THE PROBLEM. I CAN'T DO THAT.

Mileage: 45,000

LOWER POWER STEERING HOSE DETACHING FROM COOLER CAUSING LOSS OF POWER STEERING. I HAVE 8500 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS ALL SPRINTER FORUMS. I HAVE TO ADD A NEW CLAMP TO FIX THE ISSUE. IM SO SURPRISED TO LEARN THAT MB HAVE DONE NOTHING TO FIX THAT ISSUE ON ALL SPRINTER VAN... ITS A "TIME BOMB" TO HAPPEN 7 COULD SERIOUSLY HAVE A DEADLY CONSEQUENCE IN AN EMERGENCY LOSING YOUR POWER STEERING

Mileage: 8,500

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BLVD, PEMBROKE, FL 33027, (954) 644-5033) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

Mileage: 10

THE CROSSWIND ASSIST IS NOT WORKING. BECAUSE OF THE HIGH PROFILE ON THIS VAN, IT BECOMES VERY DANGEROUS IN WINDY CONDITIONS. WE ALMOST GOT BLOWN OUT OF THE FREEWAY BECAUSE OF THIS FEATURE NOT WORKING ON OUR 2017 VAN. I TOOK IT TO THE DEALER AND THEY CAN NOT DUPLICATE THE ISSUE. OF COURSE NOT, WE LIVE IN FRESNO WHERE ONLY GETS WINDY ONCE A YEAR.

Mileage: 200

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951) 216-7800) WHERE NO FAILURE WAS FOUND AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS THEN TAKEN TO MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 372-2707) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE INSULATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND A CASE WAS OPENED. THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT ALSO FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION AND WAS INFORMED OF A PENDING RECALL IN REGARDS TO THE VEHICLE STRUCTURE. THE APPROXIMATE FAILURE MILEAGE WAS 80. *TT CONSUMER STATED THE BUMPER WAS DAMAGED AND

Mileage: 80

WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON FOR THIS TO HAVE HAPPENED. THE CLAMP WAS STILL CONNECTED TO THE HOSE. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE HOSE. THERE WAS NO EVIDENCE OF DAMAGE TO THE HOSE. I RE-ATTACHED THE HOSE. I DROVE TO THE NEAREST AUTO-PARTS STORE (~ 70 MILES, MIXED GRAVEL AND PAVEMENT) AND REFILLED THE POWER STEERING FLUID. I CONTINUED TO CHECK THE HOSE FREQUENTLY. I FOUND THAT DRIVING SLOWLY (10-15 MPH) ON GRAVEL ROADS, THE HOSE WORKS LOSE AND HAS TO BE PUSHED BACK ON EVERY 10 MILES OR SO. I THINK THERE IS CONSTANT RISK OF SUDDEN LOSS OF POWER STEERING. SUDDEN LOSS OF POWER STEERING IN A CORNER WITH A HEAVY VEHICLE LIKE THIS COULD BE CATASTROPHIC. THE TWO IMAGES BELOW SHOW THE CONNECTIONS TO THE COOLER

Mileage: 4,950