Total Complaints
29 filings
MERCEDES-BENZ SPRINTER 2500 · model year
29 NHTSA complaints, 1 crash report, and 11 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2015MERCEDES-BENZSPRINTER 2500 carries 29 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2015 SPRINTER 2500 is steering with 4 filings, followed by vehicle speed control (3) and air bags (3). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 11 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 15 investigation files overlapping the 2015 SPRINTER 2500. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
29 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STEERING | 4 |
| VEHICLE SPEED CONTROL | 3 |
| AIR BAGS | 3 |
| ENGINE | 2 |
| ELECTRICAL SYSTEM | 2 |
| UNKNOWN OR OTHER | 2 |
| SUSPENSION | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| TIRES | 1 |
| STRUCTURE:BODY | 1 |
| PARKING BRAKE | 1 |
| SERVICE BRAKES | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
| WHEELS | 1 |
STRUCTURE:BODY
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may s
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
SEATS
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the
STRUCTURE:BODY:ROOF AND PILLARS
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are confi
EQUIPMENT:OTHER:LABELS
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehi
AIR BAGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit m
POWER TRAIN:DRIVELINE:DRIVESHAFT
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank. As such, these vehicles fail to comply with Federal Motor Vehicle Sa
FUEL SYSTEM, DIESEL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles were manufactured without a protective plate on the front of the gas tank and a foam ring at the filler neck. As such, these vehicles may not comply with the requirements of Feder
EQUIPMENT
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (âESPâ) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (âESPâ) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
We rent this vehicle, and they hand-made installed additional seatbelt on the back of the van on top of a wooden structure, and they are renting this vehicle to others, claiming that it has 3 seating. This is a very big safety hazard.
Catastrophic engine failure one week after DEF warranty service following class action lawsuit.
Catastrophic engine failure one week after DEF warranty service following class action lawsuit.
The contact's employer owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that when the vehicle was started in the morning, there was a small puddle of fuel pooling under the fuel tank lid. The contact was not aware of any warning light being illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the leak was from the fuel filler neck and the fuel filler neck needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V092000 (Fuel System, Diesel). The manufacturer was informed of the failure and informed the contact that the vehicle was not included in the recall. The contact was transferred by the manufacturer to the NHTSA Hotline. The failure mileage was approximately 180,000.
Mileage: 180,000
Technician detected a leak on the power steering cable on my Sprinter [XXX] that a previous recall for the same model year as mine but the VIN is not currently associated with the recall. The defect is apparently the same, however, I am required to pay the maintenance to fix it for $657 How can I get this to be covered or reimbursed by the recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
For about a year occasionally when I put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened I was able to jump back in to hit the brake pedal. I told the dealer the problem about 1 month ago they looked into it and said they could not find any problem.Yesterday for the first time my van rolled out of park approx.3 minutes later and collided with my other vehicle.I was able to see this happen and the time it took to roll away in park do to the fact I have video surveillance.I am at this point putting a chock behind the tire til I can figure out what to do.
seat that driver sits on coming apart at 7 1/2 years am only driver an is my personal van , van is not a work van dealer wants $850 plus installation . my last van had 15 yrs was in good shape and no tears . when washing my seat with warm water and cloth its coming apart looks like bad material
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number:Â 20V663000Â (Steering) The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 70,000.
Mileage: 70,000
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the vehicle jerked and lost motive power. The contact stated that the ABS and EMS warning lights were illuminated. The vehicle was diagnosed and repaired but continued to experience a failure. The manufacturer was informed of the failure and but offered no assistance. The failure mileage was approximately 124,000.
Mileage: 124,000
I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.
Mileage: 49,000
ON 10/15/2018 WHILE DRIVING THE VEHICLE I BEGAN EXPERIENCING FLUCTUATIONS IN SPEED, WHAT FELT TO BE AT TIMES A SLIPPING TRANSMISSION, DIFFICULTY BREAKING, AND INEXPLICABLE WARNINGS ON MY DASH MESSAGE BOARD, AND A FEELING OF A LOSS OF CONTROL OF THE VEHICLE. I HAD THE VEHICLE TOWED FROM TUNICA, MS. TO MEMPHIS, TN. TO TAG TRUCK CENTER, A CERTIFIED REPAIR CENTER FOR SPRINTERS, WHERE THEY DIAGNOSED A FAULT IN THE RIGHT REAR WHEEL SPEED SENSOR. THEY REPLACED THE RPM SENSOR. THE COST FOR THE REPAIR WAS $494.20. AT THE TIME I HAD 23,029 MILES ON THE VEHICLE, BUT THE REPAIR WAS NOT COVERED BY A VEHICLE WARRANTY.
Mileage: 23,029
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE PARKING ON A HILL WITH THE EMERGENCY BRAKE APPLIED, THE BRAKE FAILED AND THE VEHICLE STRUCK A CURB IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AT A LATER DATE, WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE REAR WHEELS SEIZED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HANOVER (LOCATED AT 1877 WASHINGTON ST, HANOVER, MA 02339, (781) 924-4200) WHERE IT WAS DIAGNOSED THAT A SPRING HAD FRACTURED AND THE EMERGENCY BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS NOT AVAILABLE.
Mileage: 69,000
TAKATA RECALL: RECEIVED NOTICE APPROXIMATELY 6 MONTHS AGO. SAN FRANCISCO DEALER STILL DOES NOT HAVE THE PARTS TO CORRECT PROBLEM. I DON'T KNOW IF IT IS SAFE TO DRIVE THE VEHICLE AND NO ONE CAN OR IS WILLING TO GIVE ME THAT ASSURANCE. SHOULD I NOT DRIVE IT?
MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE 3RD ONE IS OUT AND THEN WARRANTY WON'T COVER IT BECAUSE IT WAS ONLY FOR 2Y . I'M SO FRUSTRATED ABOUT MERCEDES NOT ISSUWING A RECALL OR SOMETHING THAT WILL HELP OWNERS LIKE ME OF BEEN STUCK WITH A HUGE REPAIR BILL AND FRUSTRATION
Mileage: 90,000
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, (402) 378-9048) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SEPT. 2019.*JB
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.