Total Complaints
22 filings
MERCEDES-BENZ R350 · model year
22 NHTSA complaints, 2 crash reports, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2011MERCEDES-BENZR350 carries 22 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 0 fires, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2011 R350 is air bags with 12 filings, followed by electrical system (2) and service brakes, hydraulic (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 15 investigation files overlapping the 2011 R350. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
22 filings
Crashes Reported
2 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| AIR BAGS | 12 |
| ELECTRICAL SYSTEM | 2 |
| SERVICE BRAKES, HYDRAULIC | 2 |
| POWER TRAIN | 1 |
| SEAT BELTS | 1 |
| EXTERIOR LIGHTING | 1 |
| ENGINE | 1 |
| UNKNOWN OR OTHER | 1 |
| SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR | 1 |
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brak
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake perform
The contact owns a 2011 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Mercedes-Benz R350. The vehicle had previously had the wheel speed sensors replaced eight times since September 2016. The contact stated that while driving at 55 MPH, the ABS inadvertently engaged, causing the front end of the vehicle to dip while the brake pedal was depressed. Additionally, there were grinding sounds coming from the vehicle as it came to a full stop. The ABS and Traction Control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel speed sensors needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle remained with the mechanic, awaiting diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,200. Consumer's complaint is a result of several measures but mainly to the continued wheel speed sensor failures which account to a total of eight (8) newly inst
Mileage: 80,200
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ R350. THE CONTACT TOOK THE VEHICLE TO LOBER MERCEDES-BENZ (4255 WEST TOUHY AVENUE, LINCOLNWOOD, IL 60712, (847)-675-1000) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). WHEN THE CONTACT ARRIVED AT THE DEALER FOR THE SCHEDULED REPAIR, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.
Mileage: 100,000
"TAKATA RECALL" FOR A YEAR AND A HALF, I HAVE BEEN TRYING TO HAVE MY CAR REPAIRED, BUT MERCEDES BENZ HERE IN RENO (AND FAIRFIELD, CALIFORNIA AS WELL) HAS REFUSED TO REPAIR IT WITH THE STATEMENT THAT PARTS ARE NOT AVAILABLE. I HAVE CALLED THE SERVICE DEPARTMENT AND BEEN TOLD THE PARTS ARE IN STOCK. I HAVE MADE APPOINTMENTS, BUT WHEN I SHOW UP FOR THE REPAIR, I AM TOLD PARTS ARE NOT AVAILABLE. THIS MONTH, JUNE 4, 2019, I SHOWED UP FOR AN APPOINTMENT MADE IN CONNECTION WITH THE RECALL NOTICE AND WAS TOLD THE PARTS WERE NOT AVAILABLE. ON JUNE 14, I HAD AN APPOINTMENT IN FAIRFIELD, CALIFORNIA; I SHOWED UP; AND AGAIN WAS TOLD NO PARTS ARE AVAILABLE. I HAD ANOTHER APPOINTMENT ON JUNE 24; BUT AGAIN, I RECEIVED A CALL FROM V. CRUZ OF MERCEDES BENZ AND TOLD NO PARTS ARE AVAILABLE. THIS PROCESS HAS BEEN GOING FOR A YEAR AND A HALF. OF LATE, I HAVE RECEIVED E-MAIL NOTICES (SECOND NOTICE, RECALL REMINDER, THIRD NOTICE, RECALL REMINDER) OF WHICH I HAVE MADE APPOINTMENTS (AS DESCRIBED ABOVE) BUT ON
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL REMEDY REMAINS UNAVAILABLE. LETTERS FROM MERCEDES BENZ CLAIMED THAT THE REMEDY WOULD BE AVAILABLE IN JUNE 2018. WELL, THEY FIRST SAID MARCH 2018, THEN SAID THAT WAS AN ERROR. THINKING IS HARD. IT IS JUNE 2018, AND NO REMEDY. MERCEDES CONTINUES TO PRODUCE AND EARN MONEY ON TENS OF THOUSANDS OF VEHICLES EACH MONTH. THEY COULD NOT BE INCONVENIENCED TO PRODUCE PARTS FOR THEIR OLD BUCKETS OF JUNK THAT MAY SAVE CUSTOMERS' LIVES. THIS IS MERCEDES AFTER ALL. A COLD ACTUARIAL CALCULATION OF DELAYING THIS RECALL SO THAT SOME OF THE CARS ARE SALVAGED VERSUS ANY LAWSUITS RESULTING FROM INJURED CUSTOMERS. MERCEDES, I HOPE THAT YOUR ABYSMAL APPROACH TO MAKING AND STANDING BEHIND VEHICLES IS EXPOSED. WE WILL NEVER BUY ANOTHER OF THIS MAKE. NHTSA, YOU CONTINUE TO BE ONE OF THE LOWEST PERFORMING GOVERNMENT AGENCIES IN THE HISTORY OF HUMANITY. CONGRATULATIONS. HOW DOES IT FEEL TO CAPITULATE TO AUTOMAKERS' EVERY WHIM AT THE EXPENSE OF AMERICAN LIVES? I HOPE THAT IT DOES NOT FEEL GOOD, OR
TAKATA RECALL, AS I RECEIVED 2 RECALL LETTERS THAT HAS LIED TO ME AND KEEP GIVING ME NO TIME TABLE ON WHEN IT WILL BE REPAIRED, FIRST LETTER I RECEIVED WAS DECEMBER 2017 IT STATED THE AIRBAGS WILL BE REPAIRED IN MARCH 2018, THEN I RECEIVED ANOTHER LETTER THE FOLLOWING MONTH JANUARY 2018 THE SECOND LETTER NOW STATES IT WILL BE REPAIRED SOMETIME IN SEPTEMBER 2018, NOW I STRONGLY BELIEVE I'M BEING STALLED HOPING THAT I WILL GIVE UP AND IMPATIENT , HOPING THAT I WILL TURN IN THE VEHICLE AND THEY WONT HAVE TO WORRY ABOUT ME DOWN THE ROAD, BOTH RECALL LETTERS STATES THE RISK WHICH IS IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE DRIVER'S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH.I NO LONGER FEEL SAFE DRIVING THIS CAR AND SHOULD NOT BE FORCE TO DRIVE IT TIL THEY REPLACE THE AIRBAGS AND I RISK MY LIFE AND OTHERS ,MY CAR HAS DEPRECIATED DRAMATICALLY BECAUSE OF THIS RECALL, I CAN
Mileage: 83,500
TAKATA RECALL
Mileage: 56,000
TAKATA RECALL
Mileage: 56,000
TAKATA RECALL
Mileage: 56,000
TAKATA RECALL THIS VEHICLE HAS AIRBAGS SAFETY RECALL BY TAKATA, THE DEFECTED AIRBAGS ON THIS CAR WAS DISCOVERED 2015, THIS SAFETY RECALL SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED THE VEHICLE IT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I EVEN WENT ON A TEST DRIVE, THIS CAR SHOULDN'T HAVE BEEN SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED THE VEHICLE IS UNSAFE TO DRIVE, AIRBAG LIGHT COMES ON AND OFF,MY INSURANCE IS HIGH BECAUSE OF THE SAFETY ISSUE AGAIN THIS CAR SHOULD HAVE NEVER BEEN SOLD TO ME NOR SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED , DUE TO THE UNSAFETYNESS OF THIS VEHICLE THIS VEHICLE SHOULD BE BOUGHT BACK FROM MERCEDES OR ALLY BANK I WAS LIED TO BY MERCEDES, I WAS TOLD THAT THE AIRBAGS WILL BE REPLACED 3/2018 ,NOW I'M BEING TOLD THAT THE AIRBAGS WONT BE REPLACE TIL 9/2018 ,THE VEHICLE IS UNSAFE TO DRIVE ESPECIALLY FOR 7 MORE MONTHS AND RISK MY LIFE AND WHOEVER IS IN THE PASSENGER SEAT WITH DEFECTED AIRBAGS , MERCEDES KNOWS WHAT THE RISKS ARE FOR DRIVING THE VEHICL
Mileage: 89,547
TAKATA RECALL THIS VEHICLE HAS AIRBAGS SAFETY RECALL BY TAKATA, THE DEFECTED AIRBAGS ON THIS CAR WAS DISCOVERED 2015, THIS SAFETY RECALL SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED THE VEHICLE IT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I EVEN WENT ON A TEST DRIVE, THIS CAR SHOULDN'T HAVE BEEN SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED THE VEHICLE IS UNSAFE TO DRIVE, AIRBAG LIGHT COMES ON AND OFF,MY INSURANCE IS HIGH BECAUSE OF THE SAFETY ISSUE AGAIN THIS CAR SHOULD HAVE NEVER BEEN SOLD TO ME NOR SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED , DUE TO THE UNSAFETYNESS OF THIS VEHICLE THIS VEHICLE SHOULD BE BOUGHT BACK FROM MERCEDES OR ALLY BANK I WAS LIED TO BY MERCEDES, I WAS TOLD THAT THE AIRBAGS WILL BE REPLACED 3/2018 ,NOW I'M BEING TOLD THAT THE AIRBAGS WONT BE REPLACE TIL 9/2018 ,THE VEHICLE IS UNSAFE TO DRIVE ESPECIALLY FOR 7 MORE MONTHS AND RISK MY LIFE AND WHOEVER IS IN THE PASSENGER SEAT WITH DEFECTED AIRBAGS , MERCEDES KNOWS WHAT THE RISKS ARE FOR DRIVING THE VEHICL
Mileage: 89,547
TAKATA RECALL. 24 MONTHS AFTER THE INITIAL RECALL, WE STILL HAVE SHRAPNEL IN OUR DASH. MERCEDES CLAIMS A FIX IS COMING 'SOON' AND THAT NHTSA GRANTED THEM AN EXTENSION TO COMPLETE A FINAL REMEDY. NOTABLY, MERCEDES HAS BEEN ABLE TO MANUFACTURE HUNDREDS OF THOUSANDS OF NEW VEHICLES IN THOSE 24 MONTHS, BUT THEY CANNOT MANUFACTURE REPLACEMENT AIRBAGS? NHTSA IS WEAK AND INEFFECTUAL. MERCEDES IS APATHETIC AND CRIMINAL. I AM CERTAIN THEIR ACTUARIALS CALCULATED THE COST BENEFIT OF A DELAYED RECALL R PAIR AND PRESENTED THE BOARD WITH THE LEAST EXPENSIVE PATH FORWARD. CRIMINAL. EVIL. UNRESTRAINED.
TAKATA RECALL TWENTY-TWO MONTHS AND COUNTING!! MANUFACTURER HAS NOT PRODUCED REPLACEMENT PARTS, AND RECALL CANNOT BE COMPLETED DUE TO UNAVAILABLE REMEDY. INTERESTING THAT MERCEDES BENZ HAS CONTINUED TO PRODUCE AND SELL MILLIONS OF VEHICLES IN THAT TIME, BUT THEY CANNOT PRODUCE NEW AIRBAGS.
TAKATA RECALL: THIS VEHICLE WAS INVOLVED IN A RECALL CAMPAIGN FOR OVER 12 MONTHS AND WAS NEVER REPAIRED DUE TO LACK OF AVAILABLE PARTS. THE NHTSA VIN LOOKUP TOOL NOW LISTS NO ACTIVE RECALL ON THE VEHICLE. WHY NOT? WHEN WILL PARTS BE AVAILABLE? HOW COULD KE THIS POSSIBLY BE TAKING SO LONG? PERHAPS IT BEEN SO LONG THAT NHTSA'S LONG-TERM MEMORY HAS FAILED.
Mileage: 50,000
PLEASE NOTE: THIS IS NOT A SPECIFIC COMPLAINT ABOUT MY VEHICLE. IT IS CALLING TO LIGHT AN ISSUE COMMON TO MOST OR ALL VEHICLES ON THE ROAD. BECAUSE THERE ARE NOW SO MANY OPTIONS FOR LIGHTING, E.G. HEADLAMPS, DAYTIME RUNNING LIGHTS, ETC. IT IS MY IMPRESSION THAT MANY DRIVERS NOW HAVE NO IDEA IF THEIR TAIL LIGHTS ARE ON OR OFF AT ANY GIVEN TIME. I THINK THERE IS A SEROUS NATIONAL ISSUE, ESPECIALLY AROUND DAWN AND DUSK, W/ RESPECT TO SEEING THE BACK ENDS OF OTHER VEHICLES. NHTSA SHOULD CONSIDER REQUIRING AUTO MANUFACTURERS TO INCLUDE DASHBOARD INDICATORS SHOWING THE DRIVER EXACTLY THE STATUS OF BOTH FRONT AND REAR LIGHTS ILLUMINATION (OR NOT) AT ALL TIMES.
Mileage: 120,000
TAKATA RECALL. VEHICLE RECALL REMEDY TAKING EXCESSIVE AMOUNT OF TIME. NO REMEDY AVAILABLE, NO ACCOUNTABILITY AVAILABLE, NO NON-BANKRUPT PARTS SUPPLIER AVAILABLE, AND NO ACTION BY NHTSA AVAILABLE. TIME TO HOLD DAIMLER BENZ RESPONSIBLE FOR THIS NONSENSE.
Mileage: 45,000
TAKATA RECALL. CAR IS 2011 AND AS AN OLDER VEHICLE MAY BE MORE PRONE TO SEAT BELT ISSUES.
TAKATA RECALL #16V081 MFG RECALL #2016020003 RECALL DATE FEB 11,2016 MY WIFE IS THE PRIMARY DRIVER OF THIS VEHICLE, AND I HAVE GREAT FEAR FOR HER SAFETY EVERY TIME SHE GETS BEHIND THE WHEEL. PLEASE ADVISE WHEN THIS WILL BE REMEDIED.
Mileage: 50,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.