Total Complaints
12 filings
MERCEDES-BENZ GLS 450 · model year
12 NHTSA complaints, 5 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2024MERCEDES-BENZGLS 450 carries 12 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 GLS 450 is unknown or other with 2 filings, followed by electrical system (2) and forward collision avoidance: automatic emergency braking (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 15 investigation files overlapping the 2024 GLS 450. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
12 filings
Crashes Reported
5 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 2 |
| ELECTRICAL SYSTEM | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| STRUCTURE:BODY | 1 |
| WHEELS | 1 |
| ENGINE | 1 |
| VISIBILITY/WIPER | 1 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
The 2024 Mercedes-Benz GLS 450 exhibits a critical "Spatial Mapping Offset" defect within the MBUX 360-degree camera interface and the Active Brake Assist (ABA) logic. Specifically, the digital rendering of physical obstacles on the dashboard display is offset by approximately 0.5 feet (6 inches). This creates a "false clear" condition where the driver is visually signaled that an obstacle has been cleared while the vehicleâs chassis is still in a strike position. On September 27, 2025, this defect resulted in a collision with a stationary post. Despite the systemâs Parking Control Module identifying the object (recorded as "Orange/Indented" in dealer Repair Order #731706), the system failed to escalate to a Red Triangle alert or initiate autonomous braking. Furthermore, the vehicleâs sensing suite is demonstrably unstable, exhibiting "Phantom Alerts" (detecting non-existent obstacles) and total Augmented Reality (AR) camera blackouts in direct sunlightâa failure the manufactur
The 2024 Mercedes-Benz GLS 450 exhibits a critical "Spatial Mapping Offset" defect within the MBUX 360-degree camera interface and the Active Brake Assist (ABA) logic. Specifically, the digital rendering of physical obstacles on the dashboard display is offset by approximately 0.5 feet (6 inches). This creates a "false clear" condition where the driver is visually signaled that an obstacle has been cleared while the vehicleâs chassis is still in a strike position. On September 27, 2025, this defect resulted in a collision with a stationary post. Despite the systemâs Parking Control Module identifying the object (recorded as "Orange/Indented" in dealer Repair Order #731706), the system failed to escalate to a Red Triangle alert or initiate autonomous braking. Furthermore, the vehicleâs sensing suite is demonstrably unstable, exhibiting "Phantom Alerts" (detecting non-existent obstacles) and total Augmented Reality (AR) camera blackouts in direct sunlightâa failure the manufactur
The 2024 Mercedes-Benz GLS 450 exhibits a critical "Spatial Mapping Offset" defect within the MBUX 360-degree camera interface and the Active Brake Assist (ABA) logic. Specifically, the digital rendering of physical obstacles on the dashboard display is offset by approximately 0.5 feet (6 inches). This creates a "false clear" condition where the driver is visually signaled that an obstacle has been cleared while the vehicleâs chassis is still in a strike position. On September 27, 2025, this defect resulted in a collision with a stationary post. Despite the systemâs Parking Control Module identifying the object (recorded as "Orange/Indented" in dealer Repair Order #731706), the system failed to escalate to a Red Triangle alert or initiate autonomous braking. Furthermore, the vehicleâs sensing suite is demonstrably unstable, exhibiting "Phantom Alerts" (detecting non-existent obstacles) and total Augmented Reality (AR) camera blackouts in direct sunlightâa failure the manufactur
i've purchased brand new 2024 gls 450 mercedes benz and this is the 3rd times i have to bring my car to the mercedes facility to add a quarter of oil and jerky shifting so i dont feel safety and comfortable to drive this car anymore. i need help or my money back, what do i need to do?.
i've purchased brand new 2024 gls 450 mercedes benz and this is the 3rd times i have to bring my car to the mercedes facility to add a quarter of oil and jerky shifting so i dont feel safety and comfortable to drive this car anymore. i need help or my money back, what do i need to do?.
On [XXX], my wife and I were driving our 2023 Mercedes-Benz GLS 450 when I pulled over after sensing vibration on the highway. Upon inspection, all four tires were found to be severely worn, with the right rear tire completely bald and showing exposed steel belts. I have attached photos of the tires. The vehicle had been serviced at Mercedes-Benz of Wesley Chapel, FL at 10,000 miles in January 2025, and the dealer noted the rear tires were at 3â4/32" tread depth. Despite this, we were not warned that the tires were unsafe. The dealership did not contact us, did not send photos, and did not recommend immediate replacement â even though they did follow that protocol on our other vehicle (a GLE 350) serviced the same day. This inconsistency in communication led us to unknowingly drive 4,000 miles â including 60 miles at highway speed â on dangerously unsafe tires. The dealership has admitted the tread depth was low at the time of service but is attempting to shift responsibility
Over the past 14 months, the emergency breaking system has gone off approximately 25 times during non-emergency situations. Most of the incidents have been when no other vehicles or impediments are anywhere close by. This has created a very significantly unsafe and ongoing situation for my family which so far are being ignored by Mercedes Benz.
Head-up display unit inoperable on multiple occasions over a span of few months during the first year of ownership. Display panel occasionally went blank, including while driving.
The glass panel between the windshield and the sunroof spontaneously shattered. I wasn't aware of this and had just noticed increased wind noise while driving for a few weeks until I noticed that it was due to shattered glass panel. It is cracked almost all around and somewhat dislocated. Upon close inspection in can be seen that cracks run throughout the glass panel. There is no single point of impact of a possible foreign object, so I can rule out the possibility of something hitting it with high confidence. I took it to the dealership but they refused responsibility under manufacturer warranty, claiming it must have been an object hitting it and quoted $3,815.10 for repair. I have detailed pictures showing no impact marks.
The contact owns a 2024 Mercedes-Benz GLS450. The contact stated while the vehicle was idling, the vehicle shut off with several unknown warning lights illuminated. The contact also stated that a message to exit the vehicle was displayed. Due to the failure, the vehicle was towed to the dealer on four separate occasions. The vehicle was towed to the dealer and the contact was informed that the failure was related to the battery. The battery was either recharged or replaced while at the dealer; however, the failure returned soon after repair. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
this concerns the rear view camera..it operates sporadically, or intermittanally,first time inn didn't work as expected it blanked out and I hit a tree...as I backed up it did NOT show anything behind my car....so I backed into a tree... following that I made an appt. at Mercedes dealer in newton nj., explained what had happened, service manager stated he NEVER heard of that problem, they checked it out and found NO problem....approximately a 10 days later as I was backing up in driveway I backed into a pickup truck that was NOT seen on the screen....my daughter was watching intently after prior crash....Never did the image of the pickup show on the screen..$5887.00 in damage later to truck and nearly the same on my card called Mercedes customer service? got to their voice mail, left a message to return my call ,that it was quite important, a week later I still have not heard from them!!! I have chills when I think how this problem could manifest itself in aster parking lot, or more i
this concerns the rear view camera..it operates sporadically, or intermittanally,first time inn didn't work as expected it blanked out and I hit a tree...as I backed up it did NOT show anything behind my car....so I backed into a tree... following that I made an appt. at Mercedes dealer in newton nj., explained what had happened, service manager stated he NEVER heard of that problem, they checked it out and found NO problem....approximately a 10 days later as I was backing up in driveway I backed into a pickup truck that was NOT seen on the screen....my daughter was watching intently after prior crash....Never did the image of the pickup show on the screen..$5887.00 in damage later to truck and nearly the same on my card called Mercedes customer service? got to their voice mail, left a message to return my call ,that it was quite important, a week later I still have not heard from them!!! I have chills when I think how this problem could manifest itself in aster parking lot, or more i
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.