MERCEDES-BENZ GLE 400 E · model year

2024 MERCEDES-BENZ GLE 400 E

20 NHTSA complaints for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2024MERCEDES-BENZGLE 400 E carries 20 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 GLE 400 E is service brakes with 5 filings, followed by unknown or other (5) and structure:body (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.

NHTSA currently has 15 investigation files overlapping the 2024 GLE 400 E. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

20
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

Total Complaints

20 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
SERVICE BRAKES5
UNKNOWN OR OTHER5
STRUCTURE:BODY2
POWER TRAIN2
ELECTRICAL SYSTEM2
VEHICLE SPEED CONTROL1
BACK OVER PREVENTION: WARNINGS1
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING1
ENGINE1

Recent Complaints

20260105SERVICE BRAKES

We've had this car on lease for 23 months, and it has had an escalating pattern of electronic, mechanical and brake issues. Earlier today, on January 5, the car started to slow down and started shaking on the highway today and when I used the brakes the full body of the car started rattling and the brakes were far less responsive than they should have been taking far longer to decelerate than safe. There was an alarm with a turtle warning me to move over. On January 4, We parked our car in a parking lot and went into a store, when we returned all of the windows were lowered and the moonroof's window was also retracted. The car was beeping and making loud noises and then had issues starting. Prior to both of these issues, the car has taken to Mercedes repeatedly for locking passengers into the vehicle and blaring alarms, not allowing passengers to leave and the seatbelts will not retract. The airbag system has also malfunctioned during these periods. Mercedes has repeatedly been i

20260105ELECTRICAL SYSTEM

We've had this car on lease for 23 months, and it has had an escalating pattern of electronic, mechanical and brake issues. Earlier today, on January 5, the car started to slow down and started shaking on the highway today and when I used the brakes the full body of the car started rattling and the brakes were far less responsive than they should have been taking far longer to decelerate than safe. There was an alarm with a turtle warning me to move over. On January 4, We parked our car in a parking lot and went into a store, when we returned all of the windows were lowered and the moonroof's window was also retracted. The car was beeping and making loud noises and then had issues starting. Prior to both of these issues, the car has taken to Mercedes repeatedly for locking passengers into the vehicle and blaring alarms, not allowing passengers to leave and the seatbelts will not retract. The airbag system has also malfunctioned during these periods. Mercedes has repeatedly been i

20260105POWER TRAIN

We've had this car on lease for 23 months, and it has had an escalating pattern of electronic, mechanical and brake issues. Earlier today, on January 5, the car started to slow down and started shaking on the highway today and when I used the brakes the full body of the car started rattling and the brakes were far less responsive than they should have been taking far longer to decelerate than safe. There was an alarm with a turtle warning me to move over. On January 4, We parked our car in a parking lot and went into a store, when we returned all of the windows were lowered and the moonroof's window was also retracted. The car was beeping and making loud noises and then had issues starting. Prior to both of these issues, the car has taken to Mercedes repeatedly for locking passengers into the vehicle and blaring alarms, not allowing passengers to leave and the seatbelts will not retract. The airbag system has also malfunctioned during these periods. Mercedes has repeatedly been i

20251020STRUCTURE:BODY

There is a safety recall on prior models of the GLE Front stationery sunroof panel Campaign# 2021070010 NHTSA ID 21V197 Campaign desc 21P7790003 This is exactly what occurred to me on a 2024GLE 450 The glass panel between the windshield and the panoramic sunroof spontaneously shattered… Nothing hit it… It just spontaneously shattered.. Spontaneously shattering glass in an automobile is a safety concern In my opinion… There was no warning … no sound no nothing., no evidence of anything hitting my car nor that section of the roof There was no police report as I noticed the damage when I got to my destination… I immediately drove home so that the impending rain would not further damage any components and brought it to the Mercedes dealer to keep in the garage The vehicle is now at the dealership and they are not claiming any responsibility and want to charge me $600 to diagnose the problem… Clearly they are not helping

20251020UNKNOWN OR OTHER

There is a safety recall on prior models of the GLE Front stationery sunroof panel Campaign# 2021070010 NHTSA ID 21V197 Campaign desc 21P7790003 This is exactly what occurred to me on a 2024GLE 450 The glass panel between the windshield and the panoramic sunroof spontaneously shattered… Nothing hit it… It just spontaneously shattered.. Spontaneously shattering glass in an automobile is a safety concern In my opinion… There was no warning … no sound no nothing., no evidence of anything hitting my car nor that section of the roof There was no police report as I noticed the damage when I got to my destination… I immediately drove home so that the impending rain would not further damage any components and brought it to the Mercedes dealer to keep in the garage The vehicle is now at the dealership and they are not claiming any responsibility and want to charge me $600 to diagnose the problem… Clearly they are not helping

20250131ELECTRICAL SYSTEM

At 3000K miles, vehicle spontaneously slowed from 60 mph to 10 mph with no warning. Message: PERFORMANCE EXTREMELY LIMITED, Engine light, turtle sign. Tractor trailer truck behind us swerved and narrowly avoided hitting our vehicle. Car towed to MB Dealership. Over 5 weeks, they were unable to replicate the problem, asked us to pick the vehicle up. (they claimed they consulted with MB engineers) One week after getting vehicle back, same incident occurred, also narrowly averting a MV accident. Vehicle towed to another dealership who finally after 2 months they stated that the vehicle is not reparable. MB is re-purchasing this vehicle, as there is a software issue they cannot repair. I have been made aware from Mercedes Benz dealership, that 100 or more of these vehicles have the exact same issue. There have been NO recalls. MB USA is not forthcoming with information. The problem is dangerous.

20250131ENGINE

At 3000K miles, vehicle spontaneously slowed from 60 mph to 10 mph with no warning. Message: PERFORMANCE EXTREMELY LIMITED, Engine light, turtle sign. Tractor trailer truck behind us swerved and narrowly avoided hitting our vehicle. Car towed to MB Dealership. Over 5 weeks, they were unable to replicate the problem, asked us to pick the vehicle up. (they claimed they consulted with MB engineers) One week after getting vehicle back, same incident occurred, also narrowly averting a MV accident. Vehicle towed to another dealership who finally after 2 months they stated that the vehicle is not reparable. MB is re-purchasing this vehicle, as there is a software issue they cannot repair. I have been made aware from Mercedes Benz dealership, that 100 or more of these vehicles have the exact same issue. There have been NO recalls. MB USA is not forthcoming with information. The problem is dangerous.

20250129UNKNOWN OR OTHER

"While driving on the highway, my new Mercedes GLE450e, it suddenly stalled, and a 'turtle' symbol appeared on the dashboard. This indicated that the vehicle had entered 'limp mode.' At that point, I lost acceleration and had minimal power, making it difficult to maneuver safely. The dealership claims they have fixed the issue, but I am reporting this as a safety concern in case it affects other vehicles."

20250129POWER TRAIN

"While driving on the highway, my new Mercedes GLE450e, it suddenly stalled, and a 'turtle' symbol appeared on the dashboard. This indicated that the vehicle had entered 'limp mode.' At that point, I lost acceleration and had minimal power, making it difficult to maneuver safely. The dealership claims they have fixed the issue, but I am reporting this as a safety concern in case it affects other vehicles."

20250129SERVICE BRAKES

"While driving on the highway, my new Mercedes GLE450e, it suddenly stalled, and a 'turtle' symbol appeared on the dashboard. This indicated that the vehicle had entered 'limp mode.' At that point, I lost acceleration and had minimal power, making it difficult to maneuver safely. The dealership claims they have fixed the issue, but I am reporting this as a safety concern in case it affects other vehicles."

20250124UNKNOWN OR OTHER

Message appears on dashboard stating “performance extremely limited” vehicle loses power and doesn’t allow you to accelerate properly. For example I stopped at a stop sign then turned onto 55mph road, message appeared. And vehicle wouldn’t accelerate above 35mph. Had to put hazards on to avoid other cars running into me from behind. The vehicle is currently in the Mercedes service department for the fourth time in two months because of this issue. They have had it for 19 days this visit and a total of 35 days for all 4 service visits. I was supposed to receive the vehicle back today after they replaced the second coolant system (I didn’t know there were two) but I received a call this morning stating the issue hasn’t been resolved with the coolant system replacements.

20241209STRUCTURE:BODY

Cracked glass roof panel between windshield and sunroof. Wind blow sound a little louder for several days and it cracked today when I drive on highway. It maybe dangerous if the entire panel fly away and hit cars behind.

20241206UNKNOWN OR OTHER

On [XXX] I was backing out of our driveway on a clear day. Normally the 2024 Mercedes Benz GLE 450e would beep when I get near an object in the back. This time, for some reason, there was no beeping or other audible or visual alert at all. As I was backing up, I was looking in the rear view while turning slightly. The rear of the GLE struck a mailbox that was installed in a large, half-wine barrel base. Bothe the wine barrel and the mailbox were hit with the rear of the GLE. In the past the reverse sensors have worked sometimes fine and sometimes they did not work at all. I have brought the GLE to the local Mercedes Benz dealer. They replicated the fault(finding the reverse sensor was not working) and then remedied by installing a software patch and other work described in the work order that I can send to NHTSA. This may be an ongoing issue with the GLS models or other Mercedes models. It is too soon know for sure if the remedy by the local dealer has fixed the reverse sensors iss

20241206BACK OVER PREVENTION: WARNINGS

On [XXX] I was backing out of our driveway on a clear day. Normally the 2024 Mercedes Benz GLE 450e would beep when I get near an object in the back. This time, for some reason, there was no beeping or other audible or visual alert at all. As I was backing up, I was looking in the rear view while turning slightly. The rear of the GLE struck a mailbox that was installed in a large, half-wine barrel base. Bothe the wine barrel and the mailbox were hit with the rear of the GLE. In the past the reverse sensors have worked sometimes fine and sometimes they did not work at all. I have brought the GLE to the local Mercedes Benz dealer. They replicated the fault(finding the reverse sensor was not working) and then remedied by installing a software patch and other work described in the work order that I can send to NHTSA. This may be an ongoing issue with the GLS models or other Mercedes models. It is too soon know for sure if the remedy by the local dealer has fixed the reverse sensors iss

20241206BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

On [XXX] I was backing out of our driveway on a clear day. Normally the 2024 Mercedes Benz GLE 450e would beep when I get near an object in the back. This time, for some reason, there was no beeping or other audible or visual alert at all. As I was backing up, I was looking in the rear view while turning slightly. The rear of the GLE struck a mailbox that was installed in a large, half-wine barrel base. Bothe the wine barrel and the mailbox were hit with the rear of the GLE. In the past the reverse sensors have worked sometimes fine and sometimes they did not work at all. I have brought the GLE to the local Mercedes Benz dealer. They replicated the fault(finding the reverse sensor was not working) and then remedied by installing a software patch and other work described in the work order that I can send to NHTSA. This may be an ongoing issue with the GLS models or other Mercedes models. It is too soon know for sure if the remedy by the local dealer has fixed the reverse sensors iss

20240419VEHICLE SPEED CONTROL

While coming off the highway on an exit ramp, several car warnings/lights appeared and the car abruptly decelerated such that I could not drive more than ~30 miles/hour. The warning message said "performance extremely limited" and two warning lights (an engine and a turtle) came on. This problem has occurred on three separate occasions and after each incident, I took the car into the dealer for repair, each time with repair efforts seemingly made. During the third time in the shop, the dealer completely replaced the power electronics unit and cooler. While the car was in the shop the second time, I also contacted the corporate headquarters of the manufacturer about options to refund or replace the car under my state's lemon law. After multiple follow-up calls on my part since my inquiry was opened about 7 weeks ago, I have yet to receive any update on my inquiry, leaving me driving a car with questionable reliability for highway driving and wondering if there might be a need for

20240419UNKNOWN OR OTHER

While coming off the highway on an exit ramp, several car warnings/lights appeared and the car abruptly decelerated such that I could not drive more than ~30 miles/hour. The warning message said "performance extremely limited" and two warning lights (an engine and a turtle) came on. This problem has occurred on three separate occasions and after each incident, I took the car into the dealer for repair, each time with repair efforts seemingly made. During the third time in the shop, the dealer completely replaced the power electronics unit and cooler. While the car was in the shop the second time, I also contacted the corporate headquarters of the manufacturer about options to refund or replace the car under my state's lemon law. After multiple follow-up calls on my part since my inquiry was opened about 7 weeks ago, I have yet to receive any update on my inquiry, leaving me driving a car with questionable reliability for highway driving and wondering if there might be a need for

20240309SERVICE BRAKES

Almost hit a car at front of me because the suv brakes doest not work properly

20240203SERVICE BRAKES

Break’s doesn’t work good on this car

20240202SERVICE BRAKES

I received the attached Notice of Safety recall on 2/2/24 regarding an increase risk of crash due to a software error in the ESP unit. The letter also states that there is no remedy available yet. When I reached out to dealership who leased me the car they assured me that my car was safe to drive although no further explanation was given as to why they felt it was safe. And , I was further informed that they were prohibited from selling any vehicles in their inventory that were subject to the same recall as my vehicle.

Compare 2024MERCEDES-BENZGLE 400 E to Similar Vehicles

NHTSA Investigations

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Frequently Asked Questions

How many complaints does the 2024 MERCEDES-BENZ GLE 400 E have?
The 2024 MERCEDES-BENZ GLE 400 E has 20 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2024 MERCEDES-BENZ GLE 400 E?
The most-complained component for the 2024 MERCEDES-BENZ GLE 400 E is SERVICE BRAKES with 5 complaints. Other frequently reported areas include UNKNOWN OR OTHER and STRUCTURE:BODY.
Is the 2024 MERCEDES-BENZ GLE 400 E safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.