Total Complaints
12 filings
MERCEDES-BENZ GL550 · model year
12 NHTSA complaints, 3 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2012MERCEDES-BENZGL550 carries 12 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 6 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2012 GL550 is air bags with 6 filings, followed by structure:body (1) and wheels (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 15 investigation files overlapping the 2012 GL550. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
12 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| AIR BAGS | 6 |
| STRUCTURE:BODY | 1 |
| WHEELS | 1 |
| EXTERIOR LIGHTING:TURN SIGNAL | 1 |
| SERVICE BRAKES | 1 |
| UNKNOWN OR OTHER | 1 |
| ELECTRICAL SYSTEM | 1 |
I purchased a this vehicle at a dealership Laurel Ford as is no warranty for $14,000 and not even in a week of me having it the key fob was not working and itâs been giving me problems so now itâs not is not reading the ignition switch and it wonât turn on itâs not drivable, and I have small three kids. I love it but the headache I canât deal. Please help!!!!
I purchased a this vehicle at a dealership Laurel Ford as is no warranty for $14,000 and not even in a week of me having it the key fob was not working and itâs been giving me problems so now itâs not is not reading the ignition switch and it wonât turn on itâs not drivable, and I have small three kids. I love it but the headache I canât deal. Please help!!!!
I purchased a this vehicle at a dealership Laurel Ford as is no warranty for $14,000 and not even in a week of me having it the key fob was not working and itâs been giving me problems so now itâs not is not reading the ignition switch and it wonât turn on itâs not drivable, and I have small three kids. I love it but the headache I canât deal. Please help!!!!
This is relative to the brake booster recall. Mercedes-Benz conducted a test and there was significant corrosion that exceeded the normal limits allowed. I am still under a stop drive order but I have not been provided any further instruction or provided a vehicle to drive while my vehicle awaits repair or buy back.Customer service representatives have not corresponded with me despite multiple emails and calls over the last 2 -3 weeks. I need A vehicle repaired so it can operate safely or I need another vehicle to drive while awaiting available parts please.
THE TAKATA AIRBAG RECALL DEFECT HAS NOT BEEN REPAIRED ON OUR MERCEDEZ FOR OVER 3 YEARS NOW. WE HAVE NOT BEEN ABLE TO RESELL IT DUE TO THE RECALL, VALUATION HAS DECREASED AS WELL DUE TO THE REPAIR NOT BEING PERFORMED BY THE DEALER. SHOULD THIS HAVE BEEN DONE IN A TIMELY MANNER? IT CLEARLY WAS NOT.
TAKATA RECALL: CONTACTED THE COMPANY STILL NO WORD ON REPLACEMENT OF AIRBAG
Mileage: 44,000
TAKATA RECALL -THE RECALL WAS OVER 1 YEAR AGO AND STILL DEALER SAYS THAT THERE ARE NO REPLACEMENT AIRBAGS YET
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GL550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V061000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GL550. WHILE DRIVING 15 MPH, THE CONTACT ACTIVATED THE REAR DRIVER SIDE TURN SIGNAL, BUT THE SIGNAL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE "LIGHT MODULE" FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 06/01/17*LJ *AS
Mileage: 61,000
TAKATA RECALL - I HAD HEAD-ON COLLISION ACCIDENT ON 02/03/2015, STEERING WHEEL AND LEG AIR BAG WAS DEPLOYED, BUT CAUSED ME INJURY AFTER IT DEPLOYED TO MY HAND, FINGERS AND KNEES. ONCE LEG AIR BAD DEPLOYED, MY RIGHT KNEED HIT THE SWITCH UNDERNEATH THE DRIVER SEAT AND CAUSED INJURY. MERCEDES DON'T INSTALL THIS SWITCH UNDERNEATH THE SEAT ANYMORE AND I BELIEVE THERE WAS FLAW IN DESIGN AND LOCATION OF THIS SWITCH AND NOW THEY CHANGED THE LOCATION OF SWITCH. THEY MIGHT HAVE FOUND SOMETHING IN THEIR TESTING. PLEASE SEE PICTURES OF MY INJURIES ON FINGERS CAUSED BY STEERING WHEEL AIRBAG AND KNEE INJURY BY LEG AIR BAD HITTING THE SWITCH. I HAVE MORE PICTURES OF ACCIDENT SCENE AND WOULD LIKE TO SHARE. AROUND 8:05 AM I LEFT MY HOME TO GO TO WORK. WHEN I WAS ON BRIDGE NEAR THE FIRE STATION, I SAW SILVER CAR CAME IN MY LANE AND DRIVING TOWARDS ME. I CAME IN MY MIND THAT THIS CAR IS GOING TO HIT ME AND AS IT WAS COMING CLOSER AND THOUGHT CAME IN MY MIND THAT I MIGHT DIE. I MOVED SLOWLY TO RIGHT
Mileage: 63,000
TAKATA RECALL - I HAD HEAD-ON COLLISION ACCIDENT ON 02/03/2015, STEERING WHEEL AND LEG AIR BAG WAS DEPLOYED, BUT CAUSED ME INJURY AFTER IT DEPLOYED TO MY HAND, FINGERS AND KNEES. ONCE LEG AIR BAD DEPLOYED, MY RIGHT KNEED HIT THE SWITCH UNDERNEATH THE DRIVER SEAT AND CAUSED INJURY. MERCEDES DON'T INSTALL THIS SWITCH UNDERNEATH THE SEAT ANYMORE AND I BELIEVE THERE WAS FLAW IN DESIGN AND LOCATION OF THIS SWITCH AND NOW THEY CHANGED THE LOCATION OF SWITCH. THEY MIGHT HAVE FOUND SOMETHING IN THEIR TESTING. PLEASE SEE PICTURES OF MY INJURIES ON FINGERS CAUSED BY STEERING WHEEL AIRBAG AND KNEE INJURY BY LEG AIR BAD HITTING THE SWITCH. I HAVE MORE PICTURES OF ACCIDENT SCENE AND WOULD LIKE TO SHARE. AROUND 8:05 AM I LEFT MY HOME TO GO TO WORK. WHEN I WAS ON BRIDGE NEAR THE FIRE STATION, I SAW SILVER CAR CAME IN MY LANE AND DRIVING TOWARDS ME. I CAME IN MY MIND THAT THIS CAR IS GOING TO HIT ME AND AS IT WAS COMING CLOSER AND THOUGHT CAME IN MY MIND THAT I MIGHT DIE. I MOVED SLOWLY TO RIGHT
Mileage: 63,000
TAKATA RECALL - I HAD HEAD-ON COLLISION ACCIDENT ON 02/03/2015, STEERING WHEEL AND LEG AIR BAG WAS DEPLOYED, BUT CAUSED ME INJURY AFTER IT DEPLOYED TO MY HAND, FINGERS AND KNEES. ONCE LEG AIR BAD DEPLOYED, MY RIGHT KNEED HIT THE SWITCH UNDERNEATH THE DRIVER SEAT AND CAUSED INJURY. MERCEDES DON'T INSTALL THIS SWITCH UNDERNEATH THE SEAT ANYMORE AND I BELIEVE THERE WAS FLAW IN DESIGN AND LOCATION OF THIS SWITCH AND NOW THEY CHANGED THE LOCATION OF SWITCH. THEY MIGHT HAVE FOUND SOMETHING IN THEIR TESTING. PLEASE SEE PICTURES OF MY INJURIES ON FINGERS CAUSED BY STEERING WHEEL AIRBAG AND KNEE INJURY BY LEG AIR BAD HITTING THE SWITCH. I HAVE MORE PICTURES OF ACCIDENT SCENE AND WOULD LIKE TO SHARE. AROUND 8:05 AM I LEFT MY HOME TO GO TO WORK. WHEN I WAS ON BRIDGE NEAR THE FIRE STATION, I SAW SILVER CAR CAME IN MY LANE AND DRIVING TOWARDS ME. I CAME IN MY MIND THAT THIS CAR IS GOING TO HIT ME AND AS IT WAS COMING CLOSER AND THOUGHT CAME IN MY MIND THAT I MIGHT DIE. I MOVED SLOWLY TO RIGHT
Mileage: 63,000
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.