2023 Mercedes-Benz EQS 580

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C300, AMG C43, S580e, S580, Maybach S580, Maybach S680, AMG SL43, AMGSL63, GLC300, EQE350, EQE500, EQS450, EQS580, AMG EQS, 2023 S500, AMG SL55, AMG EQE, 2024 E350, E450, AMG C63e S, CLE300 Coupe, CLE450 Coupe, and GLC300 Coupe vehicles.

ELECTRICAL SYSTEM:PROPULSION SYSTEM

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requir

Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker

Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker

Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker

Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted

Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted

Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted

My 2023 EQS 580 randomly stops while driving. It has happened 5+ times while traveling at speeds between 10-25mph. My dealer here in Atlanta has replaced the front sensor which didn't resolve the issue. I am thankful that so far the vehicle has not stopped on city streets and not highways. There are no warnings just a hard stopped like other complaints state. I comtacted Mercedes support but they have not been helpful. The vehicle is back at the dealer..

My 2023 EQS 580 randomly stops while driving. It has happened 5+ times while traveling at speeds between 10-25mph. My dealer here in Atlanta has replaced the front sensor which didn't resolve the issue. I am thankful that so far the vehicle has not stopped on city streets and not highways. There are no warnings just a hard stopped like other complaints state. I comtacted Mercedes support but they have not been helpful. The vehicle is back at the dealer..

My 2023 EQS 580 randomly stops while driving. It has happened 5+ times while traveling at speeds between 10-25mph. My dealer here in Atlanta has replaced the front sensor which didn't resolve the issue. I am thankful that so far the vehicle has not stopped on city streets and not highways. There are no warnings just a hard stopped like other complaints state. I comtacted Mercedes support but they have not been helpful. The vehicle is back at the dealer..

Mercedes Benz USA has been equipping their 2023 EQS580 4Matic Sedans with Summer tires. It makes the vehicle very unsafe while driving in Winters. These are the tires which are not supported by the tire manufactures on their websites, but only supported by Mercedes Benz USA on their website. I am trying to report this so that it can be looked into. This could be a reason for creating car crashes. There was no logical reasoning given to me on why this is the case. The tires given to me is not rated to be driven below 45 degrees Fahrenheit. How can a manufacturer expect for anyone to drive a vehicle, safely, with these stock tires.

I now have experienced a third incident (within 30 days) where the audio and communications fail in my 2023 EQS580. This causes the car phone, radio, and other audio mediums to become inoperable. This has happened on three separate times during the month of June, and I placed the vehicle in service at the dealership each successive time; the vehicle was released on June 4th, June 10th, and July 3rd). Please see attached picture. Additionally, as I have conveyed to Mercedes-Benz (via the app and via email), as well as the service team at the Mercedes-Benz dealership/service center here in Honolulu, after the service department worked on the vehicle in early June, the app no longer functions as it did before being serviced. Specifically, I can no longer add charging pauses via the app. Whenever I attempt to add a charging pause during the app, the Mercedes Me app crashes and closes. I have deleted the app and reinstalled several times; to no avail. In addition to the dealership not be

Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any repairs or modifications being done. Yesterday, we were driving on [XXX] going from Winter Park to Granby around 60 MPH. Suddenly, we heard something that sounded like a bomb - a large BOOM followed by the sound of shattering glass. We looked up and it appeared the sunroof had shattered. If the interior screen was not closed, we would have been rained on by glass. We got off at the next exit and saw that the glass on the roof was shattered and large pieces were missing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any repairs or modifications being done. Yesterday, we were driving on [XXX] going from Winter Park to Granby around 60 MPH. Suddenly, we heard something that sounded like a bomb - a large BOOM followed by the sound of shattering glass. We looked up and it appeared the sunroof had shattered. If the interior screen was not closed, we would have been rained on by glass. We got off at the next exit and saw that the glass on the roof was shattered and large pieces were missing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Severe safety issue involving my 2023 Mercedes. On [XXX] around 2pm, I experienced a terrifying incident while driving northbound on [XXX]. At approximately 59 mph, with clear weather and no vehicles nearby, a loud blast suddenly erupted from my vehicle, a sound similar to a shotgun blast or fireworks. I was in shock and initially unsure of what had occurred, as there were no cars around me, and my vehicle continued to operate normally. I looked up to see that the sunroof glass had inexplicably exploded. The sunroof blind was closed, and all windows were shut during the incident. I had been driving for about 20 minutes when this occurred. Remarkably, there was no glass inside the car; around 90% of the sunroof glass simply vanished. Fortunately, the sunroof blind was closed, which likely prevented severe injury to me or potential passengers. There were no cracks, chips, or issues with the sunroof before this incident. I now sometimes experience aftershocks whenever I encounter a pothol

Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved so I could pull into the left turn lane. I did not know what happened. I did not see any lights on the dash. I was not sure what to do but knew I needed to get off this busy road and the Mercedes dealership was just up the road. I carefully drove to the dealership and explained in detail what happened. The Mercedes dealership told me they got a whole new program for the car sent from Germany and they wiped the previous program and put a new one on my car and that the problem was resolved. On [XXX] as I was driving down the road the same incident happened again. It threw me forward and this time I saw a little red triangle on the dashboard that was only there fo

Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved so I could pull into the left turn lane. I did not know what happened. I did not see any lights on the dash. I was not sure what to do but knew I needed to get off this busy road and the Mercedes dealership was just up the road. I carefully drove to the dealership and explained in detail what happened. The Mercedes dealership told me they got a whole new program for the car sent from Germany and they wiped the previous program and put a new one on my car and that the problem was resolved. On [XXX] as I was driving down the road the same incident happened again. It threw me forward and this time I saw a little red triangle on the dashboard that was only there fo

Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved so I could pull into the left turn lane. I did not know what happened. I did not see any lights on the dash. I was not sure what to do but knew I needed to get off this busy road and the Mercedes dealership was just up the road. I carefully drove to the dealership and explained in detail what happened. The Mercedes dealership told me they got a whole new program for the car sent from Germany and they wiped the previous program and put a new one on my car and that the problem was resolved. On [XXX] as I was driving down the road the same incident happened again. It threw me forward and this time I saw a little red triangle on the dashboard that was only there fo

The door handles of the car open and close from the body automatically. However there are no sensors or safety measures before the door handles go back into body. Mulitple times my children were about to open door but handles started closing into body. Luckily they removed hands before getting fingers crushed.

when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried to restart the car but car will not start at all and was getting all those messages. The car has been with the mercedes dealership from last 15 days and Initially after 5 days they mentioned that car needs software udpate and after another week they mentioned car needs replacement of Power Electronics Module.

when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried to restart the car but car will not start at all and was getting all those messages. The car has been with the mercedes dealership from last 15 days and Initially after 5 days they mentioned that car needs software udpate and after another week they mentioned car needs replacement of Power Electronics Module.