MERCEDES-BENZ E400 · model year

2017 MERCEDES-BENZ E400

22 NHTSA complaints, and 8 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2017MERCEDES-BENZE400 carries 22 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 3 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2017 E400 is air bags with 16 filings, followed by seats (2) and tires:sidewall (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 8 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 15 investigation files overlapping the 2017 E400. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

22
Complaints
0
Crashes
0
Fires
3
Injuries
0
Deaths

Total Complaints

22 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
AIR BAGS16
SEATS2
TIRES:SIDEWALL1
ELECTRICAL SYSTEM1
STEERING1
UNKNOWN OR OTHER1

Recalls (8)

18V27100027/04/2018

EXTERIOR LIGHTING:HEADLIGHTS

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 Mercedes-Benz E300 4Matic, E300, E43 AMG, and E400 vehicles. The headlight horizontal adjustment screws on these vehicles may not be properly sealed behind a non-removable sealing cap to keep headlights from being readjusted. As such, these

19V67600023/09/2019

STRUCTURE:BODY

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.

17V11400023/02/2017

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe veh

16V83100017/11/2016

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2017 E400 4Matic Coupe, E400 Convertible, E550 Coupe and E550 Convertible vehicles manufactured June 7, 2016, to September 8, 2016. On the affected vehicles, there may be insufficient clearance between the left catalytic converter and t

19V01000009/01/2019

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic

17V08000008/02/2017

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail

17V62700006/10/2017

AIR BAGS:FRONTAL

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe

21V05800005/02/2021

ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod

Recent Complaints

20250205SEATS

Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails.

20250205AIR BAGS

Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails.

20230411SEATS

Safety Issue. The Chrome on the lever to make the seat move forward to access the back seat has sharp razor blade ridges. It has cut my hand open multiple times as well as my wife and a friend. A lot of blood, this is a serious issue. When I brought my car to the Mercedes Service center the agent told me this is a known problem and he too has cut his hand open on customers cars. This is not from wear and tear, this lever is used in frequently, I see a lot of complaints on the blogs too. Mercedes will not fix it. The Part is only $270 but they want $650 to install it.

20210918UNKNOWN OR OTHER

I was driving down the interstate when the panoramic sunroof suddenly shattered. Luckily my shade was closed but it is leaving me with a costly repair bill. I was not driving near any other vehicles, had not gone under an overpass, nor did a rock hit my roof. How could this happen and how can this be resolved? Who do I contact?

20210325AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20210319AIR BAGS

TAKADAAIRBAG RECALL. NO REPAIR AVAILABLE FOR OVER 2 YEARS, AND NO ANSWER FROM MEERCEDESDEALER, REGIONAL OFFICE OR US HEADQUARTERS. IN FEAR OF AIR BAG EXPLOSION AND NOT SAFE TO HAVE PASSENGER IN FRONT SEAT.

Mileage: 20

20210303AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (LOCATED AT 4754 CLARK RD, SARASOTA, FL 34233, (941) 275-1293) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

20201016AIR BAGS

THIS IS A COMPLAINT ABOUT THE LACK OF RESPONSE BY MERCEDES BENZ IN REPLACING THE DEFECTIVE TAKATA PASSENGER AIRBAG. MY UNDERSTANDING IS THAT MERCEDES BENZ HAS ADDRESSED ONLY 35% OF RECALLED MODELS AS OPPOSED TO HONDA WHO HAS ALREADY RESPONDED TO 85% OF THE RECALLED MODELS, REPLACING THE DEFECTIVE AIRBAGS IN QUESTION. I CALLED THE DAYTONA MERCEDES BENZ DEALER WHEN I RECEIVED THE RECALL NOTICE IN JANUARY 2019 REQUESTING THAT THE DEFECTIVE PASSENGER AIRBAG BE REPLACED. THEY REPLIED THAT THE PART WAS NOT AVAILABLE AND WOULD NOTIFY ME WHEN IT WOULD BE AVAILABLE. AS OF TWO DAYS AGO, OCTOBER 14, 2020 I HAD NOT HEARD FROM THE DEALER OR FROM MERCEDES BENZ. SINCE THEN I HAVE FOUND DOCUMENTATION AS TO THE DANGER OF THIS AIRBAG AND HOW IT HAS KILLED OR INJURED HUNDREDS OF PEOPLE. ARE WE EXPECTED TO DRIVE THIS CAR UNDER THESE CONDITIONS? DOES MERCEDES BENZ GIVE A HOOT ABOUT ITS CUSTOMERS? I AM NOT DRIVING MY CAR BECAUSE IT DOESN'T TAKE MUCH FOR THESE AIRBAGS TO DEPLOY. THE CAR HAS BEEN SI

Mileage: 1,823

20200808AIR BAGS

NO PARTS AVAILABLE FOR RECALL

Mileage: 27,000

20200714AIR BAGS

SALES STAFF TOLD ME THAT AIRBAG, LIGHT AND PAINT ISSUE WAS FIXED. AFTER COMPLETING THE DEAL, THE STORIES BEGAN. I TRIED TO RETURN THE CAR TO NO AVAIL. THE SALESMAN TOLD ME THE AIRBAG RECALL WAS OF NO HARM. LATER I READ THE INFORMATION ON YOUR WEBSITE THAT THIS RECALL OF THE AIRBAG COULD CAUSE HARM AND DEATH. NOTHING HAS HAPPENED HOWEVER I AM AFRAID TO DRIVE IT OR TO HAVE A PASSENGER IN THE CAR

20200413AIR BAGS

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY 10606) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

20191204AIR BAGS

I AM WAITING TO BUY THIS CAR BUT DO NOT WANT TO BUY UNTIL THE AIRBAGS ARE FIXED. THE CAR HAS REMAINED ON RECALL OF AIRBAGS SINCE JAN. 2019.

Mileage: 20,000

20190411AIR BAGS

TAKATA RECALL. I HAVE BEEN WAITING MONTHS FOR A FIX TO THIS RECAL PROBLEM. WHAT IS TAKING SO LONG FOR THEM TO COME UP WITH A SOLUTION. I AM STARTING TO GET VERY WORRIED ABOUT THE SAFETY OF MY PASSENGERS AND MYSELF.

20190409AIR BAGS

TAKATA RECALL I DO NOT FEEL SAFE DRIVING MY CAR AND WANT THE DEALERSHIP TO GIVE ME A LOANER.

20190313AIR BAGS

2017 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY DEFECT. *LD *TR

20190313AIR BAGS

2017 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO TAKATA SAFETY AIRBAG RECALL. *LD *TR

20190226AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400A. THE CONTACT RECEIVED AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2019. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE AIR BAGS WERE NOT AVAILABLE AND MAY NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20180507AIR BAGS

TAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH.

Mileage: 3,500

20180507ELECTRICAL SYSTEM

TAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH.

Mileage: 3,500

20180507STEERING

TAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH.

Mileage: 3,500

Compare 2017MERCEDES-BENZE400 to Similar Vehicles

NHTSA Investigations

View all investigations

Frequently Asked Questions

How many complaints does the 2017 MERCEDES-BENZ E400 have?
The 2017 MERCEDES-BENZ E400 has 22 NHTSA complaints, 0 crashes, 0 fires, 3 injuries, and 0 deaths reported.
Are there any recalls for the 2017 MERCEDES-BENZ E400?
Yes, the 2017 MERCEDES-BENZ E400 has 8 recall(s). The most common affected component is EXTERIOR LIGHTING:HEADLIGHTS. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2017 MERCEDES-BENZ E400?
The most-complained component for the 2017 MERCEDES-BENZ E400 is AIR BAGS with 16 complaints. Other frequently reported areas include SEATS and TIRES:SIDEWALL.
Is the 2017 MERCEDES-BENZ E400 safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.